Useful Information
48
Caller ID
Answering system (KX-TG8421)
Problem
Cause/solution
Caller information is not
displayed.
L
You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.
L
If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall jack.
L
If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L
Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
Caller information is slow to
display.
L
Depending on your service provider/
telephone company, the unit may display the
caller’s information at the 2nd ring or later.
L
Move closer to the base unit.
Time on the unit has shifted.
L
Incorrect time information from incoming
Caller ID changes the time. Set the time
adjustment to
“
Manual
”
(off) (page 21).
Problem
Cause/solution
The unit does not record new
messages.
L
The answering system is turned off. Turn it on
(page 32).
L
The message memory is full. Erase
unnecessary messages (page 34).
L
The recording time is set to
“
Greeting
Only
”
. Change the setting (page 37).
L
If your own greeting message is not recorded
properly, callers are unable to leave a
message. Record your own greeting message
again (page 33).
L
If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 37).
TG8411_8421BX(e).book Page 48 Tuesday, May 12, 2009 11:52 AM