Getting started with your new phone
Placing an external call
1.
Lift the handset or press
SPEAKER
(or
HEADSET
*).
2.
While “Predial...” appears in the display, enter your
phone number and press
#
to dial immediately, or wait
for the phone to send the number automatically.
During the call, the display will indicate the line being
used and the dialed number.
3.
To end the call, either replace the handset or press
SPEAKER
(or
HEADSET
) again.
Answering a call
Lift the handset, or press
SPEAKER
(or
HEADSET
*).
If auto-answer is enabled, you’ll automatically connect to the
inbound call through the speaker.
Hold
1.
While on an active call, press
HOLD
.
2.
To return to the held call, press
HOLD
again.
Connecting to a second inbound call
If you receive a second call while you’re on an active call,
the display will show “Incoming” and you’ll hear a beep,
indicating the new call.
To switch between active calls, press
HOLD
(or the
applicable line key).
Call transfer
1.
While on an active call, press
TRANSFER
.
2.
Dial the number to which you want to transfer the call (or
press a programmable feature key to which that number
has been assigned) and then press
#
.
3.
To make a “blind” transfer, hang up immediately.
To make a supervised transfer, wait for the call to be
answered by the transfer-to destination. After confirming
that the transfer-to destination will accept the call, simply
hang up to complete the transfer.
To cancel the supervised transfer and return to the initial
caller, press
TRANSFER
again.
* The
HEADSET
key is supported in only the ESI 45SIP and must be
assigned to one of the phone’s programmable feature keys.
Key system features
Some keys mentioned herein may need to be assigned to a
programmable feature key, depending on the ESI SIP phone
you’re using. It’s also possible that not all features mentioned
are available on the system you’re using. For more details,
consult your System Administrator.
Three-way conference
1.
Call the first participant of the conference call and, when
he/she answers, place him/her on hold.
2
. Call the second participant and, when he/she answers,
press
CONF
. This will join all three participants
(counting you).
3.
To end the three-way conference call, hang up.
Call forwarding
1.
Press
CFWD
.
2.
Enter the internal or external destination number.
3.
Press
CFWD
once more to confirm your entry, or wait
10 seconds for the phone to set the call-forward
destination automatically.
When call forwarding is enabled, “CFWD Always” will
appear in the display.
4.
To disable call forwarding, press
CFWD
again.
Call forwarding recalls destination history, enabling frequently
used numbers to call-forward with a single keypress.
Mute/DND
Mute
— While on a call, press
MUTE/DND
to disable
outbound audio via the microphone in your phone’s speaker,
handset, or (optional) headset. The key will blink red to
indicate muting is enabled. To disable muting, press
MUTE/
DND
again. (The phone will automatically disable muting
when you hang up the call.)
DND mode
— When the phone is idle, press
MUTE/DND
to
put the phone in DND (do-not-disturb) mode. This will send
incoming calls directly to voice mail. The key will light solid
red to indicate that DND mode is enabled. To disable DND
mode, press
MUTE/DND
again. On an incoming call, press
MUTE/DND
to reject the call immediately, sending the call to
voice mail.
Redial
To place a call to the last number dialed from your extension,
press
REDIAL
.
Voice mail
1.
To access new or old voice messages, press
VOICE MAIL
.
2.
When you hear the prompt, enter your password and
then press
#
.
3.
Select the desired voice mail message and follow the
prompts to repeat, forward, delete, reply, hear the next
message, or save the message.
Note:
For voice mail programming details, refer to the
ESI SIP Phone User’s Guide
(ESI 0450-1126).
Intercom
To send a quick announcement to someone without ringing
his/her phone, press the assigned
INTERCOM
key (a
programmable feature key to which the intercom function
has been assigned) and enter the extension you want to call.
If the other user’s phone is idle, it will auto-answer via the
speakerphone.
Agent log-in/log-out
This feature allows an agent to log into and out of an automatic
call distribution (ACD) queue to manage incoming calls.
1.
To log in, press
AGENT LOGIN/OUT
. The key lights solid
green and “Agent Logged In” appears in the display.
2.
To log out, press
AGENT LOGIN/OUT
again.
Call queue
This presents to your extension a list of calls that were
placed in queue. The
CALL QUEUE
key will light red to
indicate that a call is in queue. To access calls in the queue,
press
CALL QUEUE
.
Call history
This presents to your extension a list of the last 200
dialed, answered, and missed calls. (A missed call is an
unanswered inbound call, to an extension, in which the caller
left no voice message.)
1.
Scroll to the desired call type and press
SELECT
.
2.
Scroll to the desired call and press
SELECT
.
3.
By scrolling, select
DIAL
,
DETAIL
,
DELETE
, or
SAVE
.
Recording
This feature allows you to record a call. Not all users have
access to this feature. Recordings are located under
Call
History
in the Web portal.
1.
While on an active call, press
RECORD
.
As recording begins, the
RECORD
key lights solid red
and “Record” appears in the display.
2.
To end the recording, press
RECORD
again or hang up.
Status indicator
The red status indicator at the phone’s top-right corner
flashes to indicate that you have either a new incoming call
or a new voice mail message. It will stay lit during an
active call.
Contacts
The
CONTACTS
key is a fixed feature key on the ESI 45SIP,
but only a programmable feature key on the ESI 30SIP.
To view, search, add, or delete user contacts, press
CONTACTS
.
To dial a contact directly:
1.
Press
CONTACTS
.
2.
Scroll to and select either
View
or
Search
.
3.
Scroll to the desired number and press
Dial
.
Adding new contacts
1.
Press
CONTACTS
and then select
New
. This presents
Name
,
Number
,
Account
, and
Save
options.
2.
Select
Name
and use the phone’s alphanumeric keypad
to enter letters and numbers.
Tip:
Capital and lower-case letters are supported via
multiple keypresses. Press
1
to enter special
characters —
@
(“at),
:
(colon),
_
(underscore),
–
(dash), and
/
(forward slash). To insert a
period/dot, press the key.
3.
Press
SELECT
to complete the name entry, which will
return you to the previous menu.
4.
Scroll to choose the number or optional account
selections, and press
SELECT
to confirm these changes.
5.
Scroll to and select
Save
to complete this process.
You also can choose to save when you finish all
programming changes; you’ll be prompted to choose
Yes
or
No
before exiting the menu.
Note:
Once entered, the entries can be edited only
through the Web portal.
Deleting contacts
1.
Press
CONTACTS
, scroll to
Delete
, and press
SELECT
.
2.
Scroll to the desired contact and press
SELECT
.
3.
Scroll to select
Yes
or
No
, and press
SELECT
.
