Panasonic KX-TG6811E Operating Instructions Manual Download | Manualshive

Page: 50 / 56

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Problem

Cause/solution

The handset does not ring.

R

The ringer volume is turned off. Adjust ringer volume (page 19,
26).

R

Night mode is turned on. Turn it off (page 30).

The base unit does not
ring.

R

The ringer volume is turned off. Adjust ringer volume (page 26).

I cannot make a call.

R

You dialled a call restricted number (page 31).

R

The key lock feature is turned on. Turn it off (page 20).

Caller ID

Problem

Cause/solution

Caller information is not
displayed.

R

You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.

R

If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.

R

If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.

R

Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.

Caller information is slow
to display.

R

Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to

“

Off

”

(page 26).

R

Move closer to the base unit.

Time on the unit has
shifted.

R

Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to

“

Manual

”

(off) (page 26).

The name stored in the
phonebook is not fully
displayed while an outside
call is being received.

R

Edit the phonebook entry name to fit in 1 line of text (page 21).

Answering system

Problem

Cause/solution

The unit does not record
new messages.

R

The answering system is turned off. Turn it on (page 36).

R

The message memory is full. Erase unwanted messages
(page 37).

R

The recording time is set to

“

Greeting Only

”

. Change the

setting (page 42).

R

If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).

50

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Useful Information

TG68xxE(en)_1225_ver012.pdf 50

2012/12/25 16:30:14

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Summary of Contents for KX-TG6811E

Page 1: ...ordless Answering System Model shown is KX TG6811 Before initial use see Getting Started on page 11 Thank you for purchasing a Panasonic product Please read these operating instructions before using the unit and save them for future reference Please access our online customer survey http panasonic net pcc tel q TG68xxE en _1225_ver012 pdf 1 2012 12 25 16 30 10 ...

Page 2: ...ed dial 23 Programming Programmable settings 24 Special programming 29 Registering a unit 31 Caller ID Service Using Caller ID service 34 Caller list 34 Answering System Answering system 36 Turning the answering system on off 36 Greeting message 36 Listening to messages using the base unit 37 Listening to messages using the handset 38 Advanced new message alerting features 39 Remote operation 40 A...

Page 3: ...24 KX TG6821 KX TGA682 4 KX TG6891 1 KX TG6821 KX TGA682 1 1 A key finder KX TGA20EX is supplied in this model The key finder is pre registered to the unit By attaching the key finder to an easy to lose item in advance you can locate and find the mislaid item Read the installation guide for more information on the key finder R The suffix E in the following model numbers will be omitted in these in...

Page 4: ...KX TG6823 KX TG6824 A AC adaptor for base unit PNLV226EZ 1 1 1 1 B Telephone line cord PNJA1037Z for U K 1 1 1 1 C Rechargeable batteries 1 2 4 6 8 D Handset cover 2 1 2 3 4 E Charger PNLC1042ZB 1 2 3 F AC adaptor for charger PNLV233EKZ 1 2 3 1 See page 5 for replacement battery information 2 The handset cover comes attached to the handset n For KX TG6891 No Accessory item Part number Quantity G K...

Page 5: ...net pcc products telephone p tga20 Expanding your phone system Handset optional KX TGA681E You can expand your phone system by registering optional handsets 6 max to a single base unit R Optional handsets may be a different colour from that of the supplied handsets Sales and support information Customer Communications Centre R For customers within the U K 0844 844 3899 R For customers within Irela...

Page 6: ...works Co Ltd declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting http www doc panasonic de Contact to Authorised Representative Panasonic Testin...

Page 7: ...r telephone line cord to be excessively pulled bent or placed under heavy objects Operating safeguards R Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners R Do not disassemble the product R Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all This may cause a fire If the telephone line cord plug b...

Page 8: ...ng 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS For best performance Base unit location avoiding noise The base unit and other compatible Panasonic units use r...

Page 9: ...tment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise ...

Page 10: ...nit 2 Standby Approx 0 8 W Maximum Approx 3 1 W Charger Standby Approx 0 12 W Maximum Approx 1 8 W R Operating conditions 0 C 40 C 20 80 relative air humidity dry 1 KX TG6811 series page 3 2 KX TG6821 series page 3 Note R Design and specifications are subject to change without notice R The illustrations in these instructions may vary slightly from the actual product 10 Helpline Tel No U K 0844 844...

Page 11: ...filter Hook Click Press plug firmly n Charger R Use only the supplied Panasonic AC adaptor PNLV233E To power outlet Click Battery installation R USE ONLY Ni MH batteries AAA R03 size R Do NOT use Alkaline Manganese Ni Cd batteries R Confirm correct polarities Rechargeable Ni MH ONLY R When the date and time setting is displayed see page 16 Helpline Tel No U K 0844 844 3899 Ireland 01289 8333 11 Ge...

Page 12: ...g the battery ends or the unit contacts Note for battery charging R It is normal for the handset to feel warm during charging R Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Before cleaning the unit disconnect from power outlets and any telephone line cords Clean more often if the unit is exposed to grease dust or high humidity Battery level ...

Page 13: ...tures 2 soft keys By pressing a soft key you can select the feature shown directly above it on the display Navigator key MDN MCN MFN or MEN Scroll through various lists and items MDN or MCN Adjust the receiver or speaker volume while talking MCN Caller list View the caller list MFN W Phonebook View the phonebook entry MEN T Redial View the redial list Base unit n KX TG6811 series page 3 B A Charge...

Page 14: ...is set to Low page 17 Noise reduction is set page 20 The LCD and key backlight is off page 27 R When displayed next to the battery icon Answering system is on 2 page 36 R When displayed with a number New messages have been recorded 2 page 38 Greeting Only is selected as the caller s recording time In this case the answering system answers calls with a greeting message and caller messages are not r...

Page 15: ...rns the key lock feature off page 20 Stops alarm page 29 Icon Action Snooze button on the alarm page 29 Selects entries or handsets page 17 29 n Stops recording or playback 1 Stores phone numbers page 18 Erases the selected item Allows you to make an intercom call page 44 C Erases a number character Puts the call on mute 1 KX TG6821 series page 3 Handset main menu icons The following icons are sho...

Page 16: ... The Smart Function Key NR key is located on the bottom of the handset and informs you with its flashing to allow you to activate the following features by simply pressing this key n When the NR indicator flashes rapidly you can Answer the call outside call intercom page 18 44 Stop the alarm sound page 29 Stop paging page 44 n When the NR indicator flashes slowly in standby mode you can Listen to ...

Page 17: ...et is not placed on the base unit or charger battery consumption is faster than usual One touch eco mode The MR ECON button on the handset enables you to activate the eco function with one touch By activating eco mode your unit can reduce the base unit transmission power by up to 90 in standby mode You can turn on off one touch eco mode by just pressing MR ECON The default setting is Normal When t...

Page 18: ...MbN Yes a MOKN a MeN Pause for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 22 Example If you need to dial the line access number 0 when making outside calls with a PBX 1 0 a MDN Pause 2 Dial the phone number a M N Note R A 3 seco...

Page 19: ...et Mute While mute is turned on you can hear the other party but the other party cannot hear you 1 Press M N during conversation R flashes 2 To return to the conversation press M N again Recall flash MR ECON allows you to use the special features of your host PBX such as transferring an extension call or accessing optional telephone services Note R To change the recall flash time see page 27 For c...

Page 20: ...talking R Depending on the condition and quality of your telephone line this feature may emphasise existing line noise If it becomes difficult to hear turn this feature off R This feature is not available while using the speakerphone Call share You can join an existing outside call To join the conversation press M N when the other handset is on an outside call Note R To prevent other users from jo...

Page 21: ...contains the character you are searching for page 45 R Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key R If there is no entry corresponding to the character you selected the next entry is displayed 3 MbN Scroll through the phonebook if necessary 4 M N Editing entries 1 Find the desired entry page 21 a M N 2 MbN Edit a MOKN 3 Ed...

Page 22: ...Note R When storing a calling card access number and your PIN in the phonebook as one phonebook entry press MDN Pause to add pauses after the number and PIN as necessary page 18 22 Helpline Tel No U K 0844 844 3899 Ireland 01289 8333 Shared Phonebook TG68xxE en _1225_ver012 pdf 22 2012 12 25 16 30 12 ...

Page 23: ...peed dial key the edited entry does not transfer to the speed dial key Editing an entry 1 Press and hold the desired speed dial key 1 to 6 a M N 2 MbN Edit a MOKN 3 Edit the name if necessary 16 characters max page 45 a MOKN 4 Edit the phone number if necessary 24 digits max a MOKN 2 times a MeN Erasing an entry 1 Press and hold the desired speed dial key 1 to 6 a M N 2 MbN Erase a MOKN 3 MbN Yes ...

Page 24: ...e Press M N 101 2 Select the desired setting a MOKN R This step may vary depending on the feature being programmed R To exit the operation press MeN Note R In the following table indicates the default settings R In the following table indicates the reference page number R Display menu order and sub menu may vary depending on your model Display the menu tree and direct command code table Main menu ...

Page 25: ...3 3 Minutes 0 Greeting Only 3 305 42 Remote Code 2 306 40 Call Screening 1 On 0 Off 310 36 Answer On 2 327 36 Answer Off 2 328 36 Main menu Time Settings Sub menu 1 Sub menu 2 Settings Code Set Date Time 2 101 16 Memo Alarm 1 3 Alarm1 3 1 Once 2 Daily 3 Weekly 0 Off 720 29 Time Adjustment 2 4 1 Caller ID 0 Manual 226 Main menu Intercom Operation Code Paging the desired unit 274 44 Helpline Tel No ...

Page 26: ... Set Date Time 2 101 16 Memo Alarm 1 3 Alarm1 3 1 Once 2 Daily 3 Weekly 0 Off 720 29 Time Adjustment 2 4 1 Caller ID 0 Manual 226 Handset Name 104 30 Key Finder Setup 8 1 Add new device for Finder1 9 2 Add new device for Finder2 3 Add new device for Finder3 4 Add new device for Finder4 Change Name 2 Finder1 6561 Finder2 10 6562 11 Finder3 10 6563 11 Finder4 10 6564 11 Register 6571 6572 11 6573 11...

Page 27: ... 3 400 msec 4 300 msec 5 250 msec G 200 msec 160 msec 6 110 msec 7 100 msec 8 90 msec 9 80 msec 121 19 Privacy Mode 2 15 1 On 0 Off 194 Base Unit PIN 2 0000 132 31 Repeater Mode 2 1 On 0 Off 138 32 Register Register H set H set handset 130 32 Cancel Register 3 131 32 Language Display English 110 16 Main menu Caller List Operation Code Viewing the caller list 213 34 Main menu Key Finder 8 Sub menu ...

Page 28: ... play for several seconds even if the caller has already hung up You may either hear a dial tone or no one on the line when you answer the call 6 The preset melodies in this product Ringtone 3 Ringtone 40 are used with permission of 2012 Copyrights Vision Inc 7 If you do not want the unit to ring before the caller information is received set to Off Caller ID subscribers only You can only remove th...

Page 29: ...arm sounds weekly at the set time s 4 Proceed with the operation according to your selection in step 3 n Once Enter the desired date and month a MOKN n Weekly MbN Select the desired day of the week and press M N a MOKN 5 Set the desired time a MOKN 6 Enter a text memo 10 characters max page 45 a MOKN 7 MbN Select the desired alarm tone a MOKN R We recommend selecting a different ringer tone from t...

Page 30: ...name Each handset can be given a customised name Bob Kitchen etc This is useful when you make intercom calls between handsets You can also select whether or not the handset name is displayed in standby mode The default setting is No If you select Yes without entering any handset name Handset 1 to Handset 6 is displayed 1 M N 104 2 Enter the desired name max 10 characters page 45 R If not required ...

Page 31: ...stricted by pressing 1 to 6 R All handsets registered to the base unit are displayed R is displayed next to the selected handset numbers R To cancel a selected handset press the same dial key again disappears 4 MOKN 5 Select a memory location by pressing 1 to 6 a MOKN 6 Enter the phone number or area code to be restricted 8 digits max a MOKN a MeN R To erase a restricted number press MCN Changing ...

Page 32: ...andset to end its wireless connection with the system 1 M N 131 R All handsets registered to the base unit are displayed 2 MbN Select the handset you want to cancel a MOKN 3 MbN Yes a MOKN R A confirmation tone sounds R The handset does not beep when cancelling its own registration 4 MeN Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeat...

Page 33: ...ithin 90 seconds 2 DECT repeater Connect the AC adaptor then wait until the indicator and indicator light green 3 Base unit To exit the registration mode press M N R The registration tone stops KX TG6821 series page 3 Helpline Tel No U K 0844 844 3899 Ireland 01289 8333 33 Programming TG68xxE en _1225_ver012 pdf 33 2012 12 25 16 30 13 ...

Page 34: ... charger Pressing MeN Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Caller list Important R Only 1 person can access the caller list at a time R Make sure the unit s date and time setting is correct page 16 Viewing the caller list and calling back 1 MCN 2 P...

Page 35: ...lected caller information 1 MCN 2 MbN Select the desired entry 3 M N a MbN Yes a MOKN a MeN Erasing all caller information 1 MCN 2 M N a MbN Yes a MOKN a MeN Storing caller information to the phonebook 1 MCN 2 MbN Select the desired entry a M N 3 MbN Save CID a MOKN 4 MbN Phonebook a MOKN 5 To store the name continue from step 3 Adding entries page 21 Helpline Tel No U K 0844 844 3899 Ireland 0128...

Page 36: ...utomatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off The answering system is preset to on Base unit Press M N to turn on off the answering system R When the answering system is turned on...

Page 37: ...M N R If new messages have been recorded the base unit plays back new messages R If there are no new messages the base unit plays back all messages Operating the answering system during playback Key Operation MjN or MkN Adjust the speaker volume M N Repeat message 1 M N Skip message M N Stop playback M N Erase currently playing message 1 If pressed within the first 5 seconds of a message the previ...

Page 38: ...he Settings menu 4 Play new messages 5 Play all messages 6 Play greeting message 76 Record greeting message 8 Turn answering system on Key Operation M N Pause message 2 9 or MnN Stop recording Stop playback 0 Turn answering system off 4 3 Erase currently playing message 5 Erase all messages 6 Reset to a pre recorded greeting message 1 If pressed within the first 5 seconds of a message the previous...

Page 39: ...ber to which the unit makes an alert call n From the phonebook 1 M N 338 2 MbN Notification to a MOKN a M N 3 MbN Phonebook a MOKN 4 MbN Select the desired phonebook entry a MOKN a MeN n By entering a phone number 1 M N 338 2 MbN Notification to a MOKN a M N 3 MbN Manual a MOKN 4 Enter the desired name 16 characters max page 45 a MOKN 5 Enter the desired number 24 digits max a MOKN 2 times a MeN T...

Page 40: ...system settings The unit s voice guidance prompts you to press certain dial keys to perform different operations Remote access code A 3 digit remote access code must be entered when operating the answering system remotely This code prevents unauthorised parties from listening to your messages remotely Important R In order to operate the answering system remotely you must first set a remote access ...

Page 41: ...Rings Auto The unit s answering system answers at the end of the 2nd ring when new messages have been recorded or at the end of the 5th ring when there are no new messages If you call your phone from outside to listen to new messages page 40 you know that there are no new messages when the phone rings for the 3rd time You can then hang up without being charged for the call 1 M N 211 2 MbN Select t...

Page 42: ... You can select Greeting Only which sets the unit to announce a greeting message to callers but not record messages Select Greeting Only in step 2 on Caller s recording time page 42 Note R When you select Greeting Only If you do not record your own message the unit will play the pre recorded greeting only message asking callers to call again later If you use your own message record the greeting on...

Page 43: ...played on the handset if message indication service is available Please contact your service provider telephone company for details of this service Important R If still remains on the display even after you have listened to new messages turn it off by pressing and holding for 2 seconds R To use the voice mail service provided by your service provider telephone company rather than the unit s answer...

Page 44: ...lls can be transferred or a conference call with an outside party can be made between 2 handsets 1 During an outside call press M N to put the call on hold 2 MbN Intercom a MOKN 3 MbN Select the desired unit a MOKN 4 Wait for the paged party to answer R If the paged party does not answer press M N to return to the outside call 5 To complete the transfer Press MeN R The outside call is being routed...

Page 45: ...key If you do not press any dial key within 5 seconds after entering a character the character is fixed and the cursor moves to the next space Character entry modes The available character entry modes are Alphabet ABC Numeric 0 9 Greek Extended 1 Extended 2 and Cyrillic When in these entry modes except Numeric you can select which character is entered by pressing a dial key repeatedly When the uni...

Page 46: ... and lowercase Extended 2 character table z y 1 2 3 4 5 6 7 8 9 R The following are used for both uppercase and lowercase Cyrillic character table z y 1 2 3 4 5 6 7 8 9 46 Helpline Tel No U K 0844 844 3899 Ireland 01289 8333 Useful Information TG68xxE en _1225_ver012 pdf 46 2012 12 25 16 30 14 ...

Page 47: ...Recording was too short Try again Memory Full R The phonebook memory is full Erase unwanted entries page 21 R Message memory is full Erase unwanted messages page 37 38 R The call barred list memory is full Erase unwanted entries page 31 Use rechargeable battery R A wrong type of battery such as Alkaline or Manganese was inserted Use only the rechargeable Ni MH batteries noted on page 5 8 You must ...

Page 48: ...ear a dial tone R Make sure that you are using the supplied telephone line cord Your old telephone line cord may have a different wiring configuration R The base unit s AC adaptor or telephone line cord is not connected Check the connections R Disconnect the base unit from the telephone line and connect the line to a known working telephone If the working telephone operates properly contact our se...

Page 49: ...s page 11 Making answering calls intercom Problem Cause solution is displayed R The handset is too far from the base unit Move closer R The base unit s AC adaptor is not properly connected Reconnect AC adaptor to the base unit R The handset is not registered to the base unit Register it page 32 R Activating one touch eco mode reduces the range of the base unit in standby mode If required turn eco ...

Page 50: ... information is slow to display R Depending on your service provider telephone company the unit may display the caller s information at the 2nd ring or later Set the first ring to Off page 26 R Move closer to the base unit Time on the unit has shifted R Incorrect time information from incoming Caller ID changes the time Set the time adjustment to Manual off page 26 The name stored in the phonebook...

Page 51: ... number of rings Liquid damage Problem Cause solution Liquid or other form of moisture has entered the handset base unit R Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the handset base unit are completely dry reconnect the AC adaptor and telephone line cord Insert the batteries and charge fully...

Page 52: ...ed or to damage occurred during transit to or from the purchaser 4 If at any time during the guarantee period any part or parts of the product are replaced with a part or parts not supplied or approved by us or of an objective quality safe and suitable for the product or the product has been dismantled or repaired by any person not authorised by us we shall have the right to terminate this guarant...

Page 53: ...ime 16 Direct command code 24 Display Contrast 27 Language 16 E Eco mode 17 Equalizer 20 Error messages 47 F First ring 26 H Handset Deregistration 32 Locator 44 Name 30 Registration 32 Hold 19 I Incoming call barring 30 Intercom 44 K Key finder 26 27 Key lock 20 Keytones 27 M Making calls 18 Missed calls 34 Mute 19 N Night mode 29 Noise reduction 20 P Pause 18 Phonebook 21 PIN 31 Power failure 12...

Page 54: ...54 Notes TG68xxE en _1225_ver012 pdf 54 2012 12 25 16 30 14 ...

Page 55: ...55 Notes TG68xxE en _1225_ver012 pdf 55 2012 12 25 16 30 14 ...

Page 56: ... If you still have any problems please call the Panasonic DECT Helpline 0844 844 3899 U K 01289 8333 Ireland or contact us through our website www panasonic co uk Buy online via our eShop http shop panasonic eu Sales Department Panasonic House Willoughby Road Bracknell Berkshire RG12 8FP 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Panasonic System Networks Co Ltd 2012 PNQX5782ZA PNQX57...

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