For assistance, please call: 1-800-211-PANA(7262)
45
Troubleshooting
Useful Inf
ormation
While programming or
searching, the unit starts to
ring and stops the program/
search.
• A call is coming in. To answer the call, press
[
]
,
[
]
or
[SP-PHONE]
. Start again from
the beginning after hanging up.
The unit does not display the
caller’s name and/or phone
number.
• You need to subscribe to a Caller ID service.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her
Caller ID information (p. 23).
• If a Caller ID box is connected between the
unit and the telephone wall jack, disconnect
the Caller ID box or plug the unit directly into
the wall jack.
The unit does not announce
the displayed caller’s name.
• The handset and base unit ringer volumes
are OFF (p. 16).
• The Talking Caller ID feature is OFF (p. 14).
The unit does not announce
the displayed caller’s name
properly.
• Name pronunciation may vary. Name
pronunciation quality is based on names
most commonly used in the United States.
• The unit will announce each letter of
abbreviations, such as Co., Inc., etc.
• Caller ID service supports names of up to
15 letters. If the caller’s name has more than
15 letters, the name will not be announced
correctly.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
You cannot page the handset
or base unit.
• The handset is too far from the base unit.
• The handset user is making an outside call or
viewing the Caller List/phone book. Wait until
the IN USE indicator light goes out.
• The handset or base unit is in use. Try again
later.
You cannot redial.
• If the last number dialed was more than
32 digits long, the number will not be redialed
correctly.
Problem
Cause & Remedy
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