Panasonic KX-TG1840NZ Operating Instructions Manual Download Page 57 | Manualshive

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Useful Information

57

Answering system

Problem

Cause & solution

The other party complains that they
cannot leave a message.

L

The recording time is set to

“

Greeting Only

”

.

Select

“

1 Minute

”

or

“

3 Minutes

”

(page 44).

L

Message memory is full. Erase unnecessary
messages (page 40).

I cannot operate the answering
system.

L

Another handset or the base unit user is using the
answering system, accessing the caller list or
changing base unit settings. Wait for the other user
to finish.

L

A caller is leaving a message. Wait for the caller to
finish.

L

The handset is too far from the base unit. Move
closer.

I cannot operate the answering
system remotely.

L

You are entering the wrong remote access code.
Confirm that the correct remote code is entered. If
you forget the remote access code, store a new
remote access code again (page 42).

L

You are pressing the dial keys too quickly. Press
each key firmly.

L

The answering system is turned off. Turn it on (page
43).

L

You are using a pulse telephone. Try again using a
touch tone phone.

While recording a greeting
message or listening to messages,
the unit rings and recording stops.

L

A call is being received. Answer the call and try
again later.

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Summary of Contents for KX-TG1840NZ

Page 1: ...you must subscribe to Caller ID service Charge the batteries for about 7 hours before initial use Please read these operating instructions before using the unit and save them for future reference Operating Instructions Model No KX TG1840NZ Digital Cordless Answering System ...

Page 2: ...one For your future reference Attach or keep original receipt to assist with any repair under warranty Note L In the event of problems you should contact your equipment supplier in the first instance Serial No found on the bottom of the base unit Date of purchase Name and address of dealer ...

Page 3: ...y If you record an audible call announcement for a shared phonebook entry page 21 the audible call recording will be announced when you receive a call from that person Audible call is available only after subscribing to Caller ID service page 35 Night mode Night mode allows you to select a block of time during which the handset base unit will not ring useful if you do not want to be disturbed for ...

Page 4: ...ht mode 26 Display setup 27 Call options 28 Other options 28 Base Unit Settings Guide to base unit settings 30 Ringer setup 31 Call options 32 Other options 34 Caller ID Service Using Caller ID service 35 Caller list 36 Call minder 37 Answering System Features Answering system 38 Turning the answering system on off 38 Greeting message 38 Listening to messages 39 Recording a voice memo using the ha...

Page 5: ...rectly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Important Notice Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use AC adaptor PQLV19AL Telephone line c...

Page 6: ...near the unit and is easily accessible Warning L To prevent the risk of electrical shock do not expose this product to rain or any other type of moisture L Unplug this unit from power outlets if it emits smoke an abnormal smell or makes unusual noise These conditions can cause fire or electric shock Confirm that smoke has stopped and contact an authorised service centre Location L For maximum dist...

Page 7: ... displays Controls Handset A Speaker B Charge contact C j OK Menu OK D k Phonebook E C Talk F Navigator key L e v To search for the desired item in menus L To select the desired item or move the cursor to the right L To return to the previous screen or move the cursor to the left G s Speakerphone H R Recall I Receiver J Display K R Redial Pause L ih Off Power C s h T H G g L N g d n n i N a O P C ...

Page 8: ...erphone Speakerphone indicator N In use indicator L Lights when a handset is in use on a call editing the shared phonebook using the answering system etc L Flashes when a call is being received or when the answering system is answering a call O 5 Play Stop Displays Handset display icons Various icons appear on the handset display to indicate the current status of the unit B C D A J E F G K L O M N...

Page 9: ... normal for the adaptor to feel warm during use L The AC adaptor should be connected to a vertically oriented or floor mounted AC outlet Do not connect the AC adaptor to a ceiling mounted AC outlet as the weight X Key lock is on page 14 2 Handset number The left icon shows handset 2 example page 27 2 Base unit number The left icon shows base unit 2 example page 27 0 New call minder message receive...

Page 10: ... only rechargeable batteries page 5 Battery charge Place the handset on the base unit for about 7 hours before initial use When charging the battery icon is shown as follows When the batteries are fully charged 5 remains on the display Note L It is normal for the handset to feel warm during charging L It takes 7 hours to fully charge the batteries however you can use the handset before the batteri...

Page 11: ...d Important L We recommend the use of Panasonic rechargeable batteries noted on page 5 If you install non rechargeable batteries and start charging the batteries may leak electrolyte L Do not mix old and new batteries 1 Press the notch on the handset cover firmly and slide it in the direction of the arrow 2 Remove the old batteries positive S terminal first and install the new ones See page 10 for...

Page 12: ...minute by selecting 2 digits for each L You can select AM PM or 24 hour time entry by pressing repeatedly Example 3 30 PM Press 0 3 3 0 then press repeatedly until 03 30 PM is displayed 7 Press j OK 8 Press ih Note L To correct a digit press or to move the cursor then make the correction L The date and time may be incorrect after a power failure In this case set the date and time again ...

Page 13: ...d phone numbers each 24 digits max can be redialled To redial the last number dialled Press R then press C or s L If s is pressed the unit will redial automatically if the other party s line is engaged Note L You can also press C or s before pressing R To make a call using the redial list The last 10 phone numbers dialled are stored in the redial list 1 Press R L The last number dialled will be di...

Page 14: ...press j OK 6 Select the desired category page 18 then press 7 Select Save then press 8 Press ih Other features Voice enhancer You can change the tone quality of the receiver while you are on a call 3 settings are available 1 Press j OK during a call 2 Select Voice Enhancer then press 3 Select the desired setting then press Note L If you select High Tone or Low Tone VE is displayed Mute You can mut...

Page 15: ...ause length see page 32 Recording a telephone conversation using the handset You can record your conversation while on an outside call Important L Before recording a conversation you should inform the other party that the conversation will be recorded 1 Press j OK during a conversation 2 Select Record Call then press L A beep is heard and recording starts L A beep sounds every 15 seconds and can b...

Page 16: ... party will not be able to hear you 1 To mute your voice press T L The speakerphone indicator flashes 2 To return to the conversation press T again R button to use the recall feature R is used to access optional telephone services Contact your service provider for details Note L If your unit is connected to a PBX private branch exchange pressing R can allow you to access certain features of your h...

Page 17: ...ing the base unit 1 Press s 2 When finished talking press s To adjust the ringer volume Press or when a call is received or when the base unit is in standby mode 4 volume levels high medium low off are available To turn the ringer volume off press and hold until the base unit beeps To turn the ringer volume on again press Note L When the ringer volume is turned off U is displayed on the base unit ...

Page 18: ...iate dial key Note L Press and hold C T to erase all numbers or characters Categories Categories can help you find entries in the handset phonebook quickly and easily When adding an entry to the handset phonebook you can assign it to the desired category You can change the names of categories assigned for handset phonebook entries Friends Family etc and then search for handset phonebook entries by...

Page 19: ...dset phonebook entries can be edited after you have saved them You can change the name phone number and category Changing a name phone number category 1 Find the desired entry page 18 then press j OK 2 Select Edit then press 3 Edit the name if necessary 16 characters max see page 52 for character entry then press j OK 4 Edit the phone number if necessary 24 digits max then press j OK 5 Select the ...

Page 20: ... Press C or s Erasing a one touch dial assignment 1 Press and hold the desired one touch dial key 1 to 9 2 Press j OK then press 3 Select Yes then press Note L Only the one touch dial assignment is erased The corresponding handset phonebook entry is not erased Chain dial This feature allows you to dial phone numbers in the handset phonebook while you are on a call This feature can be used for exam...

Page 21: ...imum recording time is 10 seconds L Hold the handset about 20 cm away and speak clearly into the microphone 8 To end recording select Stop then press L The recording is played back 9 Select Save then press 10 Press ih Note L If Error is displayed record the audible call announcement again L If there is no space to store new entries Memory Full will be displayed Erase unnecessary entries page 22 To...

Page 22: ...e page 52 for character entry then press j OK 4 Edit the phone number if necessary 24 digits max then press j OK 5 Skip record or erase an audible call recording L To record the audible call announcement continue from step 6 Adding entries to the shared phonebook page 21 L To skip recording select Skip Recording and press L To erase the audible call announcement select Erase and press 6 Select Sav...

Page 23: ...ss ih Copying all entries 1 Press k then press j OK 2 Select Copy All then press 3 Enter the handset number you wish to send the handset phonebook entries to L When all entries have been copied Completed is displayed 4 Press ih Note L If the other handset the receiver is not in standby mode Failed is displayed on your handset the sender L If there was an error while copying phonebook entries Incom...

Page 24: ...nu Sub menu Sub menu 2 Default setting Page Time Settings Set Date Time page 11 Alarm Off page 25 Ringer Setup Ringer Volume Maximum page 25 Ext Ringtone Ringtone 1 page 25 Int Ringtone Ringtone 1 page 25 Night Mode Start End 23 00 06 00 page 26 On Off Off page 26 Ring Delay 60 sec page 26 Select Category page 27 Display Setup Standby Display Off page 27 Select Language English page 27 Contrast Le...

Page 25: ...key L When in talk or intercom mode the alarm will not sound until the call has ended L The alarm will sound at the set time even when the ringer volume is turned off L If you select Once the setting will change to Off after the alarm sounds Ringer setup Ringer volume 1 Press j OK 2 Select Handset Setup then press 3 Select Ringer Setup then press 4 Select Ringer Volume then press 5 Press e or v re...

Page 26: ... press 3 Select Ringer Setup then press 4 Select Night Mode then press 5 Select Start End then press 6 Enter the desired hour and minute you wish to start this feature by selecting 2 digits for each L If you use 12 hour time entry select AM or PM by pressing repeatedly before entering the time 7 Enter the desired hour and minute you wish to end this feature by selecting 2 digits for each L If you ...

Page 27: ...ber The current base unit number is displayed Handset Number The current handset number is displayed Off Only the current date and time are displayed 1 Press j OK 2 Select Handset Setup then press 3 Select Display Setup then press 4 Select Standby Display then press 5 Select the desired setting then press 6 Press ih Note L If Base Number is selected and the current base unit number is 2 2 is displ...

Page 28: ... When this feature is turned on you can answer calls simply by lifting the handset off the base unit You do not need to press C 1 Press j OK 2 Select Handset Setup then press 3 Select Call Options then press 4 Select Auto Talk then press 5 Select On or Off then press 6 Press ih Other options Changing the handset PIN Personal Identification Number For security the handset PIN must be entered when c...

Page 29: ...OK 2 Select Handset Setup then press 3 Select Other Options then press 4 Select Reset Handset then press 5 Enter 0000 default handset PIN L If you changed the PIN enter it page 28 6 Select Yes then press 7 Press ih Note L The following items will be deleted or reset to their default settings Settings listed on page 24 Redial list Voice enhancer Category names Category ringtones L The following ite...

Page 30: ... page scroll up or down by pressing the navigator key e or v respectively L To change the base unit ringer volume and the base unit ringtone see page 17 Base unit settings menu Sub menu Sub menu 2 Default setting Page Ringer Setup Night Mode Start End 23 00 06 00 page 31 On Off Off page 31 Ring Delay 60 sec page 31 Call Options Recall 600 msec page 32 Pause Length 3 sec page 32 Emergency No 111 91...

Page 31: ...y before entering the time 8 Enter the desired hour and minute you wish to end this feature by selecting 2 digits for each L If you use 12 hour time entry select AM or PM by pressing repeatedly before entering the time 9 Press j OK 10 Press ih Turning night mode on off 1 Press j OK 2 Select Base Unit Setup then press 3 Enter 0000 default base unit PIN L If you changed the PIN enter it page 34 4 Se...

Page 32: ...e numbers can be dialled while the call bar feature is on page 28 1 Press j OK 2 Select Base Unit Setup then press 3 Enter 0000 default base unit PIN L If you changed the PIN enter it page 34 4 Select Call Options then press 5 Select Emergency No then press 6 Select a memory location then press L If the memory location already contains an emergency number the number is displayed 7 Enter edit the n...

Page 33: ...handset 1 only To confirm which handset is handset 1 press x and 1 on the base unit Handset 1 will ring 1 Press j OK 2 Select Base Unit Setup then press 3 Enter 0000 default base unit PIN L If you changed the PIN enter it page 34 4 Select Call Options then press 5 Select Call Restrict then press L The base unit extension number 0 and the extension numbers of all registered handsets are displayed 6...

Page 34: ...er 0000 default base unit PIN L If you changed the PIN enter it 4 Select Other Options then press 5 Select Base Unit PIN then press 6 Enter the new 4 digit base unit PIN then press j OK 7 Press ih Resetting the base unit to its default settings 1 Press j OK 2 Select Base Unit Setup then press 3 Enter 0000 default base unit PIN L If you changed the PIN enter it page 34 4 Select Other Options then p...

Page 35: ...e logged in the caller list L While listening to a message recorded by the answering system using the handset you can call back the caller without having to dial the phone number page 41 L When caller information is received and it matches a phone number stored in the unit s phonebook The stored name will be displayed and logged in the caller list The handset will use the ringtone assigned to the ...

Page 36: ...om the most recent call or press e repeatedly to search from the oldest call L If the item has already been viewed or answered Q is displayed even if it was viewed or answered using another handset 4 Press C or s to call back the displayed party Note L If you do not want to dial the area codes when making calls from the Caller ID list you can store the area codes which you want the unit to delete ...

Page 37: ...g service offered by your service provider If you subscribe to this service your service provider s call minder system can answer calls for you when you are unavailable to answer the phone or when your line is busy Messages are recorded by the service provider not your telephone When you have new messages 0 will be displayed on the handset Please consult your service provider for details of this s...

Page 38: ...is shown on the handset display the answer on indicator on the base unit flashes rapidly the total number of recorded messages flashes on the base unit display Erase unnecessary messages page 40 L Messages are retained even if a power failure occurs Turning the answering system on off Using the base unit Press Answer on to turn on off the answering system L When the answering system is turned on t...

Page 39: ...eeting message for callers and ask them to leave messages If the message recording time page 44 is set to Greeting Only caller messages will not be recorded and the unit will play a different prerecorded greeting message asking callers to call again Playing back the greeting message Using the base unit Press d Using the handset 1 Press j OK 2 Select Answer System then press 3 Select Play Greeting ...

Page 40: ...Answer System then press 3 Select Play New Msg or Play All Msg then press Note L To adjust the speaker volume during playback press e or v repeatedly L While listening to messages you can switch between the receiver and speaker by pressing C or s Repeating skipping stopping erasing a message during playback L To repeat a message during playback for the base unit press for the handset press If pres...

Page 41: ...bout 20 cm away and speak clearly into the microphone 5 Press j OK to stop recording 6 Press ih Note L Voice memos are treated as new messages L If Error is displayed record the voice memo again Direct command operation using the handset You can operate the answering system by pressing dial keys rather than navigating through the menus To use the following commands press j OK select Answer System ...

Page 42: ...rn on answering system by calling the unit even when it is turned off This call may be answered before the ring delay feature of the night mode page 26 31 activates You need to select 30 sec for activating the ring delay feature Using the answering system remotely 1 Dial your phone number from a touch tone phone L If the number of rings is set to Auto page 43 the number of rings you hear will indi...

Page 43: ... calls You can select 2 to 7 rings or Auto Auto The unit answers after 2 rings when new messages have been recorded and after 5 rings when there are no new messages If you call your phone from outside to listen to new messages page 42 you will know that there are no messages when the phone rings for the 3rd time You can then hang up without being charged for the call 1 Press j OK Key Remote comman...

Page 44: ...ve it removed or deactivated permanently or temporarily Alternatively you can leave this service connected and change the Number of Rings to a shorter duration on your unit so your unit s answering machine can pick up the call prior to the service provided by your Service Provider Note L This service can capture messages while the user is on a dial up Internet connection Selecting the caller s rec...

Page 45: ...elect Answer System then press 3 Select Settings then press 4 Select New Msg Alert then press 5 Select On or Off then press 6 Press ih Note L If the base unit is in night mode the base unit will not beep when new messages are recorded ...

Page 46: ... calls and call transfers are only possible between handsets in the same radio cell Registering a handset to a base unit To register an additional handset to a base unit easy registration The included handset and base unit are preregistered After purchasing an additional handset register it to the base unit Ensure that the additional handset is switched on If it is not on press and hold ih for few...

Page 47: ...y use any available base unit it is registered to When a specific base unit is selected the handset will make and receive calls using that base unit only If the handset is out of range of that base unit no calls can be made 1 Press j OK 2 Select Handset Setup then press 3 Select Select Base then press 4 Select the desired base unit number or Auto then press L The handset starts searching for the b...

Page 48: ...an increase the range of the base unit by using a DECT repeater Please use only the Panasonic DECT repeater noted on page 5 Consult your Panasonic dealer for details Important L Before registering the repeater to this base unit you must turn the repeater mode on Turning the repeater mode on off 1 Press j OK 2 Select Base Unit Setup then press 3 Enter 0000 default base unit PIN L If you changed the...

Page 49: ...ople in the same radio cell can have a conference call with an outside party From a handset to the base unit When a handset transfers a call to the base unit 1 Handset During an outside call press INT and 0 to page the base unit L The outside call will be put on hold L If there is no answer press INT to return to the outside call 2 Base unit Press s to answer the page L The base unit user can talk...

Page 50: ...the base unit again Between handsets Example When handset 1 transfers a call to handset 2 1 Handset 1 During an outside call press INT and 2 desired handset number L The outside call will be put on hold L If there is no answer press INT to return to the outside call 2 Handset 2 Press C or s to answer the page L Handset 2 can talk with handset 1 3 Handset 1 To complete the call transfer press ih To...

Page 51: ...ake sure the screws are securely fastened to the wall L Do not pinch the telephone line cord and AC adaptor cord between the base unit and the wall L Use the following wall template to position the screws before drilling 108 mm Screws Hook 108 mm ...

Page 52: ...ry screen Press or to move the cursor Press dial keys to enter characters and numbers Press C T to erase the character or number highlighted by the cursor Press and hold C T to erase all characters or numbers Press to switch between uppercase and lowercase To enter another character located on the same dial key press to move the cursor to the next space then press the appropriate dial key Characte...

Page 53: ...ormation 53 Extended 1 character table N L The following are used for both uppercase and lowercase Extended 2 character table O L The following are used for both uppercase and lowercase Cyrillic character table P ...

Page 54: ...andset is too far from the base unit Move closer L The AC adaptor is not connected Check the connections L You are using the handset or base unit in an area with high electrical interference Locate the handset and base unit away from interference sources such as antenna and mobile phones The handset display is blank L The handset is not turned on Turn the power on page 11 The handset will not turn...

Page 55: ...e 14 The unit does not ring L The ringer volume is turned off Adjust the handset ringer volume page 25 and the base unit ringer volume page 17 L The night mode feature is turned on Turn it off page 26 31 The batteries should be charging but the battery icon does not change L Clean the charge contact and charge again page 10 L The AC adaptor is disconnected Plug in the AC adaptor A busy tone is hea...

Page 56: ... 11 Caller information is not displayed L You must subscribe to Caller ID service L Your unit is connected to a telephone line with ADSL JetStream service We recommend that you contact your ADSL service provider to have an ADSL Splitter installed We do not recommend the use of generic ADSL filters While viewing caller information the display returns to standby mode L Do not pause for over 1 minute...

Page 57: ...leaving a message Wait for the caller to finish L The handset is too far from the base unit Move closer I cannot operate the answering system remotely L You are entering the wrong remote access code Confirm that the correct remote code is entered If you forget the remote access code store a new remote access code again page 42 L You are pressing the dial keys too quickly Press each key firmly L Th...

Page 58: ...ansmission power Approx 250 mW Voice coding ADPCM 32 kbit s Power source 220 240 V 50 Hz Power consumption Base unit Standby Approx 3 8 W Maximum Approx 9 2 W Operating conditions 5 C 40 C 20 80 relative air humidity dry Dimensions Base unit Approx 86 mm 183 mm 122 mm Handset Approx 148 mm 48 mm 32 mm Mass weight Base unit Approx 425 g Handset Approx 130 g Note L Specifications are subject to chan...

Page 59: ...nections 9 D Date and time 11 Display Base unit Icons 9 Display Handset Contrast 27 Icons 8 Language 27 Standby mode 27 E Emergency numbers 32 H Handset Additional handsets 46 Cancelling 47 PIN 28 Power on off 11 Registration 46 Resetting 29 Settings 24 I Intercom 48 K Key lock 14 Keytones 28 M Making calls Base unit 15 Handset 13 Missed calls 35 Mute 14 16 N Night mode Base unit 31 Handset 26 O O...

Page 60: ...Index 60 S Speakerphone 13 15 T Transfer calls 49 V Voice enhancer 14 Volume Receiver 13 Ringer Base unit 17 Ringer Handset 25 Speaker Base unit 16 Speaker Handset 13 W Wall mounting 51 ...

Page 61: ...chome Minoshima Hakata ku Fukuoka 812 8531 Japan Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserved Customer Support Centre Tel No 09 272 0178 ...

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