Panasonic KX-TDA600 - Hybrid IP PBX Control Unit Max. 1008... Feature Manual Download Page 145 | Manualshive

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1.9 I

Feature Manual

145

2.

Busy on Busy

The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an
Incoming Call Distribution Group feature is not assigned in one of the following conditions:

a)

There is no space in the Waiting queue.

b)

The Queuing Time Table is not assigned and there are no extensions logged-in.

[Example of a)]

There are five assistants in a shop. When the answering agent number is "2", and the queuing call
number is "0":
If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller
from thinking that there is no one in the shop or that the shop is closed.

Conditions

[Intercept Routing—Overflow in an Incoming Call Distribution Group]

•

If the Overflow time expires, and the overflow destination is unavailable:

a)

If the CO line call arrives through the ELCOT, LCOT or T1 (LCOT/GCOT) card:
(1) If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call
reached an incoming call distribution group by using the DISA feature (

→

1.4.7 DISA (Direct Inward

System Access)): The line is disconnected.
(2) In all other cases: Redirection is ignored and the Overflow timer activates again.

b)

If the call arrives through another card: Redirection is ignored and the Overflow timer activates
again.

[Busy on Busy]

•

If a CO line call arrives through the ELCOT, LCOT or T1 (LCOT/GCOT) card, a busy tone will not be
sent to the caller.

Programming References

PC Programming Manual

2.10.12 [3-5-1] Incoming Call Distribution Group—Group Settings

→

Overflow Queuing Busy

→

Overflow No Answer

2.10.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table

PT Programming Manual

[625] Destination for Overflow Time Expiration

[626] Overflow Time

[627] Destination When All Busy

[628] Queuing Call Capacity

[632] Maximum Number of Agents

Trunk Group Access no. + Trunk Group no. + Phone no.

Extension of Another PBX (via TIE Line, Access with PBX Code)

Extension of Another PBX (via TIE Line, Access without PBX Code)

Destination

Availability

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Summary of Contents for KX-TDA600 - Hybrid IP PBX Control Unit Max. 1008...

Page 1: ...uture use KX TDA50 PSMPR Software File Version 4 0000 or later KX TDA100 KX TDA200 PMPR Software File Version 5 0000 or later KX TDA600 PLMPR Software File Version 5 0000 or later Document Version 2008 03 Panasonic KX TDA50 KX TDA100 KX TDA200 KX TDA600 www voicesonic com Phone 877 289 2829 Panasonic Telephone Systems KX TDA50 KX TDA100 KX TDA200 KX TDA600 Panasonic ...

Page 2: ...eature Manual for your reference Programming References PC Programming Manual Commonly used settings can be programmed using the Maintenance Console 1 13 6 PC Programming These PC programming items are noted throughout the Feature Manual for your reference by title and System Menu number PT Programming Manual Commonly used settings can be programmed using a display PT 1 13 28 PT Programming These ...

Page 3: ...gramming Install the latest version of Maintenance Console to view this information All system programming can be performed through PC programming 1 13 6 PC Programming However only a subset can be performed through PT programming 1 13 28 PT Programming Throughout this manual programming references are included as follows PC Programming The number within the brackets indicates the System Menu numb...

Page 4: ...ing call distribution ICD group and be used as a small call center which can take advantage of several features some of which are highlighted below Queuing When all available extensions in an ICD group are busy additional calls can be placed in a queue as they arrive While calls are waiting in the queue callers can hear background music BGM an outgoing message OGM etc 1 9 6 ICD Group Features Queu...

Page 5: ...ry telephone DPT that is connected to a Super Hybrid port of the PBX The SLT shares the same extension number with the APT or DPT EXtra Device Port XDP Mode An SLT can be connected to a DPT that is connected to a Super Hybrid port of the PBX Unlike parallel mode XDP mode allows each telephone to act as an independent extension with its own extension number Digital XDP A DPT can be connected to ano...

Page 6: ...e Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected Name Identification Restriction COS Class of Service CPC Calling Party Control CS Cell Station CT Call Transfer QSIG CTI Computer Telephony Integration D DID Direct In...

Page 7: ...ing Message OHCA Off hook Call Announcement OPX Off premise Extension P PDN Primary Directory Number PIN Personal Identification Number PRI Primary Rate Interface PS Portable Station PT Proprietary Telephone S S CO Single CO SDN Secondary Directory Number SLT Single Line Telephone SMDR Station Message Detail Recording SVM Simplified Voice Message T TAFAS Trunk Answer from Any Station TEI Terminal ...

Page 8: ...8 Feature Manual V VM Voice Mail VoIP Voice over Internet Protocol VPS Voice Processing System X XDP EXtra Device Port ...

Page 9: ...g Tone 48 1 3 11 CELLULAR PHONE FEATURES 49 1 3 12 CLI Calling Line Identification Distribution 50 1 3 13 CLIP Calling Line Identification Presentation 51 1 3 14 CO Line Access 53 1 3 15 CO Line Call Limitation 56 1 3 16 Conference 57 1 3 17 Confirmation Tone 58 1 3 18 Consultation Hold 60 1 3 19 COS Class of Service 60 1 3 20 CPC Calling Party Control Signal Detection 61 1 3 21 CTI Computer Telep...

Page 10: ...de to the Telephone Company from a Host PBX 128 1 8 6 Hot Line 130 1 9 I 132 1 9 1 ICD GROUP FEATURES 132 1 9 2 ICD Group Features Group Call Distribution 136 1 9 3 ICD Group Features Log in Log out 139 1 9 4 ICD Group Features Outside Destinations 141 1 9 5 ICD Group Features Overflow 144 1 9 6 ICD Group Features Queuing 146 1 9 7 ICD Group Features Supervisory 148 1 9 8 ICD Group Features VIP Ca...

Page 11: ... Private Network Features Network ICD Group 244 1 13 17 Private Network Features PS Roaming by Network ICD Group 245 1 13 18 PRIVATE NETWORK FEATURES QSIG 246 1 13 19 Private Network Features QSIG CCBS Completion of Calls to Busy Subscriber 249 1 13 20 Private Network Features QSIG CF Call Forwarding 249 1 13 21 Private Network Features QSIG CLIP COLP Calling Connected Line Identification Presenta...

Page 12: ...Walking Extension 336 1 20 3 Whisper OHCA 337 1 20 4 Wireless XDP Parallel Mode 338 2 Appendix 341 2 1 Capacity of System Resources 342 2 2 Exclusive Features Table 346 2 3 Tones Ring Tones 347 2 4 Revision History 349 2 4 1 KX TDA600 PLMPR Software File Version 5 0xxx 349 2 4 2 KX TDA100 KX TDA200 PMPR Software File Version 1 1xxx 349 2 4 3 KX TDA100 KX TDA200 PMPR Software File Version 2 0xxx 35...

Page 13: ...Feature Manual 13 Section 1 Features and Configurations ...

Page 14: ...age is displayed at the extension while on hook The caller must use a display proprietary telephone PT to see the Absent Message Programming References PC Programming Manual 2 9 8 2 6 1 Numbering Plan Main Features Absent Message Set Cancel 2 11 1 4 1 1 Wired Extension Extension Settings Option 3 Absent Message 2 11 10 4 2 1 Portable Station Extension Settings Option 3 Absent Message Type Message ...

Page 15: ...ton The Account button is used in place of the feature number for entering an account code This button is useful because it can be used at any time while feature number entry is allowed only when hearing a dial tone before seizing a CO line Extension users can enter an account code at any time during a call including after the call has been disconnected and a reorder tone is heard However if an ac...

Page 16: ...fferent telephone carriers charge different rates for calls placed to different areas Your PBX may use different telephone carriers to make calls to different areas in an effort to reduce costs Automatic Route Selection ARS is a feature which automatically selects different carriers each time a CO line call is made In order to use ARS effectively various ARS related tables must be preprogrammed to...

Page 17: ... of a telephone number such as an area code or local exchange can also be stored so that all calls to those areas or exchanges are exempted from ARS No No Normal CO Line Access No No Yes Is the ARS mode 1 enabled An extension user accesses a CO line and dials a telephone number Sends a reorder tone Sends a busy tone Checks the Routing Plan 4 to determine which carrier to use Modifies the dialed nu...

Page 18: ...s always ignored by ARS and does not need to be programmed here Before programming the details of each Routing Plan explained below you can simply assign here the same Routing Plan number to all the different leading numbers which will be routed the same way If a dialed number matches two or more leading numbers stored in the ARS Leading Number Table the lowest numbered location will have priority...

Page 19: ...ng to priority level 5 Carrier Table Each carrier must be programmed in the Carrier Table Here each carrier is assigned a carrier number name the CO lines it is used with etc 2 15 6 8 5 Carrier Carrier Carrier Name Assign a name for the carrier Used only as a reference Trunk Group Assign the trunk groups which can be used when making calls via this carrier Carrier Access Code Enter the carrier s a...

Page 20: ...Number of Digits 352 ARS Removed Number of Digits for Carrier Access 5 2 15 6 8 5 Carrier Carrier Modify Command Command Description Inserts the Carrier Access Code Inserts the user dialed number minus any removed digits Analog Line Inserts a pause ISDN T1 Line Inserts a pause and changes dialing mode to tone DTMF Inserts the Authorization Code for Tenant Inserts the Authorization Code for Trunk G...

Page 21: ...ished will restrict the customer and the customer s employees from gaining access to the network and to these codes KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA Logging Outgoing Calls by SMDR Whether SMDR logs the user dialed number or the ARS modified number is determined through system programming 1 16 1 SMDR Station Message Detail Recording 2 18 1 11 1 Main SMDR Options SMDR Options ARS Di...

Page 22: ...arrier Access 352 ARS Removed Number of Digits for Carrier Access 353 ARS Carrier Access Code Feature Manual References 2 1 Capacity of System Resources 1 1 4 Automatic Callback Busy Camp on Description If the line is busy when a call is made a callback ring can inform the caller when the line becomes free If the called party was another extension or if the dialed number is handled by Automatic Ro...

Page 23: ... period the user will hear a reorder tone This operation applies to intercom calls only This feature is also known as Automatic Station Release Conditions A proprietary telephone PT portable station PS user hears a reorder tone for a preprogrammed time period and then the PT PS returns to idle status automatically A single line telephone SLT user will hear a reorder tone until he or she goes on ho...

Page 24: ...rdware Requirement An MSG card This feature is only effective for calls arriving on DISA lines If a fax signal is not detected before the DISA Intercept Routing No Dial timer expires the call is redirected to the operator extension and fax detection ends Destination Availability Wired Extension PT SLT T1 OPX PS ICD Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager ...

Page 25: ...ming At 2 00 A M on the start date the clock will change to 3 00 A M and at 2 00 A M on the end date the clock will change to 1 00 A M Note If a Timed Reminder Remote Wake up call is set On the Daylight Saving Time start date a reminder set for between 2 00 A M and 3 00 A M will not ring On the Daylight Saving Time end date a reminder set for between 1 00 A M and 2 00 A M will ring twice 2 Time In...

Page 26: ...e end of Daylight Saving Time 1 16 1 SMDR Station Message Detail Recording Programming References PC Programming Manual 2 9 1 2 1 Date Time Daylight Saving 2 9 17 2 9 System Options Option 2 Automatic Time Adjustment by ISDN Caller ID FSK PT Programming Manual None Feature Manual References 1 9 16 ISDN INTEGRATED SERVICES DIGITAL NETWORK FEATURES 1 17 4 Timed Reminder ...

Page 27: ...an select the audio source KX TDA50 only Each user can only set cancel BGM the user cannot make a music selection BGM External Hardware requirement A user supplied external pager External pagers can be used with the following priorities Trunk Answer From Any Station TAFAS Paging BGM 1 13 1 Paging 1 17 2 TAFAS Trunk Answer From Any Station Installation Manual References KX TDA50 2 9 1 Connection of...

Page 28: ...sic On Hold 1 KX TDA100 KX TDA200 KX TDA600 only MOH MOH 2 Music On Hold 2 KX TDA100 KX TDA200 KX TDA600 only MOH MOH Music On Hold KX TDA50 only 2 12 2 5 2 External Pager PT Programming Manual None Operating Manual References 1 3 5 BGM Background Music 2 1 2 External BGM Background Music ...

Page 29: ...erm Caller ID used in this Feature Manual refers to features that can receive caller information sent from the telephone company and received on analog ISDN and T1 lines Your network provider may use a different name for this type of service To receive Caller ID information you must subscribe to the telephone company s Caller ID service and enable Caller ID for the appropriate CO line through syst...

Page 30: ...Example Caller ID Modification Note When Caller ID information is received from a call on an ISDN line and the call type is International National or Subscriber the following modification table is used instead of the above table Features Description Details in Calling Line Identification CLI Distribution Caller ID information received by the PBX is used to direct calls from specific callers to spe...

Page 31: ... Recording SMDR when a call from this telephone number is received International Call Data National Call Data Subscriber Call Data Removed No of Digits Added No Modification Table 0 0 0 011 1 A CO line call containing Caller ID information is received Yes No Is the caller s area code stored in the Caller ID Modification Table Modifies the number according to the method programmed in the correspond...

Page 32: ...quirement KX TDA50 The EXT CID card KX TDA100 KX TDA200 An SLC8 card with an EXT CID card installed or a CSLC16 card KX TDA600 An SLC8 card with an EXT CID card installed a CSLC16 card or an ECSLC24 card When the caller s number is sent to an SLT a CO Line Access number can be automatically added to the telephone number through system programming for calling back KX TDA50 only Through system progr...

Page 33: ...Waiting to receive Caller ID Visual Caller ID Display 2 9 17 2 9 System Options Option 4 Private Network Public Call through Private Network Minimum Public Caller ID Digits 2 9 18 2 10 Extension CID Settings 2 10 1 3 1 1 Trunk Group TRG Settings Main Caller ID Modification Table 2 11 1 4 1 1 Wired Extension Extension Settings Option 8 Extension Caller ID Incoming Call Wait Timer for Extension Call...

Page 34: ... on hold If the extension is engaged in a call the Hold Alarm will be heard If an outside party is placed on hold and the call is not retrieved within a preprogrammed time period after the Hold Recall time expires the call is automatically disconnected Automatic Call Hold A PT can be configured through system programming to place the current call on hold when the PT user presses a CO ICD Group INT...

Page 35: ...e Transfer to Extension Mode 1 Flashing the hookswitch Going on hook Flashing the hookswitch Hold Feature No Going on hook Flashing the hookswitch CO Line Access No Flashing the hookswitch Extension No Mode 2 Default Flashing the hookswitch Hold Feature No Going on hook Flashing the hookswitch Hold Feature No Going on hook Flashing the hookswitch CO Line Access No Flashing the hookswitch Extension...

Page 36: ...all containing Caller ID information is received by an extension the information is shown on the telephone display notifying the extension user of the caller s identity This information is also automatically logged in the Incoming Call Log of the extension and can be viewed later or used to call that caller back Each extension and incoming call distribution ICD group has its own Incoming Call Log ...

Page 37: ...e caller s name is not logged the caller s phone number is displayed If the caller s name is logged the caller s phone number is not displayed This extension Incoming call distribution group Call Log buttons John White DEC 12 10 00AM MON NEW Not Answered 123456789 Caller s name 20 digits max Date and time of a call received Answering Status Caller s number 16 digits max NEW is displayed for call r...

Page 38: ...Log Incoming Call Log for Calls to an ICD Group If a call directed to an ICD group is not answered the call is logged in the Incoming Call Log of the ICD group If the call is answered it is logged in the call log of the answering extension only Through system programming it is possible to select which Incoming Call Logs record call information when a member of an ICD group answers a call to the gr...

Page 39: ...feature will not function when the busy extension a Has set Executive Busy Override Deny 1 5 3 Executive Busy Override or Data Line Security 1 4 1 Data Line Security b Is receiving an Off hook Call Announcement OHCA 1 12 3 OHCA Off hook Call Announcement or Whisper OHCA 1 20 3 Whisper OHCA c Is on a conference call 1 3 16 Conference 1 5 3 Executive Busy Override 1 13 12 Privacy Release d Is on a d...

Page 40: ...can be retrieved by any extension user Conditions Automatic Call Park It is possible to select an idle parking zone automatically Retry If the specified parking zone is occupied or there is no vacant zone for Automatic Call Park the originator will hear a busy tone Retrying is possible while hearing a busy tone by selecting another parking zone or a vacant zone Call Park Recall If a parked call is...

Page 41: ...all Park Recall Recall Disconnect after Recall 2 9 8 2 6 1 Numbering Plan Main Features Call Park Call Park Retrieve 2 11 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for Call Park Optional Parameter Ringing Tone Type Number for Call Park 2 11 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Call Park Optional Parameter or Ringing Tone Type Number for Call...

Page 42: ...ttons for extensions or incoming call distribution ICD groups have this feature enabled through system programming and 3 the light pattern of DSS buttons for incoming calls to extensions or ICD groups is set to On or Flash through system programming The light pattern of a DSS button for an incoming call to an extension or Incoming Call Distribution ICD group can be programmed through system progra...

Page 43: ...eny 2 11 10 4 2 1 Portable Station Extension Settings Option 3 Call Pickup Deny PT Programming Manual 650 Extension User Groups of a Pickup Group Feature Manual References 1 3 19 COS Class of Service 2 1 Capacity of System Resources Operating Manual References 1 3 9 Call Pickup 1 3 7 Call Splitting Description During a conversation an extension user can call another extension while putting the ori...

Page 44: ...le to transfer a call to an outside party COS can also prohibit transferring to an extension of another PBX via the TIE line service using the PBX code method Access with PBX Code 1 13 13 PRIVATE NETWORK FEATURES Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time the call will be redirected to the Transfe...

Page 45: ...Music on Hold Sound on Transfer 2 9 4 2 3 Timers Counters Dial IRNA Recall Tone Recall Transfer Recall 2 9 11 2 7 1 Class of Service COS Settings CO SMDR Transfer to CO 2 9 17 2 9 System Options Option 4 DSS Key Automatic Transfer for Extension Call Transfer Transfer to busy Extension without BSS Operation 2 11 1 4 1 1 Wired Extension Extension Settings Option 1 Transfer Recall Destination 2 11 10...

Page 46: ...ecurity Caller Information With the Call Waiting tone the caller s information flashes on the display for five seconds followed by a 10 second pause then flashes again for five seconds Call Waiting from the Telephone Company Besides the Call Waiting service within the PBX the Call Waiting tone offered by an analog line from the telephone company informs the extension user of another incoming CO li...

Page 47: ... References PC Programming Manual 2 8 10 1 1 Slot Card Property LCO type Caller ID Caller ID Signaling 2 9 8 2 6 1 Numbering Plan Main Features Manual Call Waiting for Extension Call Automatic Call Waiting 2 9 10 2 6 3 Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 2 9 17 2 9 System Options Option 5 Call Waiting Automatic Call Waiting f...

Page 48: ... Waiting Tone Type Selection A PT user can hear different Call Waiting tones for CO line calls and intercom calls if Tone 2 has been selected through personal programming Call Waiting Tone Type Selection If Tone 1 has been selected the same Call Waiting tone will be heard for both CO line calls and intercom calls All Call Waiting tone patterns have a default 2 3 Tones Ring Tones Programming Refere...

Page 49: ...nual References 1 19 2 Virtual PS Feature Description Reference Outside Destinations in Incoming Call Distribution Group Up to 4 cellular phones can be assigned as members of an Incoming Call Distribution ICD Group and receive calls to the group 1 9 4 ICD Group Features Outside Destinations Cellular Phone XDP Parallel Mode A PT user can set up to 4 cellular phones to ring in parallel for incoming ...

Page 50: ...hen a call has Caller ID information and CLI distribution is enabled for the current time mode CLI distribution will direct the call to its destination ignoring preprogrammed DIL or DID destinations Programming Example System Speed Dialing Table In this example If the caller s telephone number is 1 212 555 1234 1 The PBX looks for the number in the System Speed Dialing Table The CO Line Access num...

Page 51: ...16 4 Speed Dialing System 1 3 13 CLIP Calling Line Identification Presentation Description Calling Line Identification Presentation CLIP The PBX can send a preprogrammed telephone number to the network when an extension user makes a call The called party can see the number on his telephone display before answering the call Connected Line Identification Presentation COLP The PBX sends a preprogramm...

Page 52: ... for the connected ISDN port can be used for the ISDN terminal devices which cannot be assigned their own CLIP COLP number such as a doorphone COLP CLIR COLR Assignment for Each Port Each service can be enabled or disabled on each ISDN port of the PBX CLIR Button and COLR Button It is possible to switch between CLIP and CLIR by pressing the CLIR button and COLP and COLR by pressing the COLR button...

Page 53: ...CLIP on Extension CO KX TDA100 KX TDA200 KX TDA600 only ISDN CLIP CLIR ISDN CLIP COLR 2 11 5 4 1 4 Wired Extension Flexible Button Type 2 11 10 4 2 1 Portable Station Extension Settings ISDN CLIP CLIP ID ISDN CLIP CLIP on Extension CO KX TDA100 KX TDA200 KX TDA600 only ISDN CLIP CLIR ISDN CLIP COLR 2 11 13 4 2 3 Portable Station Flexible Button Type 2 11 17 4 3 DSS Console Type PT Programming Manu...

Page 54: ... hunting sequence in a trunk group from lowest numbered CO line from highest numbered CO line or rotation can be determined through system programming A company name or customer name can be assigned on a CO line port basis so that the operator or extension user who is answering the call can view the destination which the caller is trying to reach before answering This is useful for example when mu...

Page 55: ...rvice External Call Block 2 10 1 3 1 1 Trunk Group TRG Settings Main Line Hunting Order 2 10 2 3 1 2 Trunk Group Local Access Priority 2 11 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for Single CO Parameter Selection for Group CO 2 11 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Single CO Parameter Selection for Group CO 2 11 17 4 3 DSS Console Type ...

Page 56: ...outside party is established the call duration can be restricted by the system timer selected for each trunk group Both parties will hear warning tones at five second intervals starting 15 seconds before the time limit When the time limit expires the line will be disconnected COS programming determines whether this feature is enabled or disabled Whether this feature applies to outgoing calls only ...

Page 57: ...l can remain unattended is restricted by the following timers Callback Start Timer Warning Tone Start Timer Disconnect Timer These timers behave and operate according to the following chain of events 1 When the unattended conference is established the Callback Start Timer will begin 2 When the Callback Start timer expires the Unattended Conference originator s extension will start to receive a cal...

Page 58: ...11 13 4 2 3 Portable Station Flexible Button Type 2 11 17 4 3 DSS Console Type PT Programming Manual None Feature Manual References 1 6 3 Flexible Buttons 2 1 Capacity of System Resources Operating Manual References 1 3 15 Conference 1 3 17 Confirmation Tone Description At the end of feature operations the PBX confirms the success of the operation by sending a confirmation tone to extension users ...

Page 59: ...is established using the Paging feature b Sent to the caller when a conversation is established with an extension in one of the following modes Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent before a conversation is established when accessing the following features by their feature numbers Call Park Retrie...

Page 60: ...in extensions to a COS it is possible to control the behavior and privileges of extension users allowing or denying certain extensions access to various features extensions and CO lines depending on the duties appointed to them Many extensions can belong to the same COS by assigning each extension the same COS number allowing the same restrictions and privileges to apply to a group of extensions T...

Page 61: ...rvice Feature Manual References 2 1 Capacity of System Resources 1 3 20 CPC Calling Party Control Signal Detection Description The Calling Party Control CPC signal is an on hook indication disconnect signal sent from an analog CO line when the other party hangs up To maintain efficient utilization of CO lines the PBX monitors each line s status and when CPC signal is detected on a line the PBX dis...

Page 62: ...PC Phone etc as well as third party software vendors CTI can be achieved in two ways 1 First Party Call Control 2 Third Party Call Control 1 First Party Call Control A PC is connected to a digital proprietary telephone DPT which supports an optional USB Module Each PC acts independently it is not necessarily connected to a server The PBX directs a call to the extension as normal then depending on ...

Page 63: ... 1 400 or later Application Programming Interface API Protocol Software used for CTI must support the following protocol s Operating system requirements for PCs or CTI Servers vary by the CTI software being used Refer to your CTI software documentation for more information Third Party Call Control cannot be performed when two or more CTI servers are connected to the PBX IP PT Call Control A PC con...

Page 64: ... 2 10 1 Connection of Peripherals KX TDA600 2 3 1 EMPR Card 2 8 7 CTI LINK Card KX TDA0410 2 9 4 First Party Call Control CTI Connection 2 13 1 Connection of Peripherals Programming References PC Programming Manual 2 8 28 1 1 Slot Card Property CTILINK KX TDA100 KX TDA200 KX TDA600 only 2 9 8 2 6 1 Numbering Plan Main Features Dial Information CTI 2 9 17 2 9 System Options Option 6 CTI PT Programm...

Page 65: ...r tone can be selected for each analog CO line through system programming regardless of the originating extension under contract with the telephone company Conditions Pulse to Tone Conversion It is possible for an extension user to temporarily switch from Pulse mode to DTMF mode in order to access special services such as computer accessed long distance calling or voice mail services To switch to ...

Page 66: ...Dial Tone Description The following dial tones inform extension users about features activated on their extensions Each dial tone type has two frequencies such as dial tone 1A and dial tone 1B Type Description Tone 1A 1B A normal dial tone is heard when a No features listed for dial tones 2 through 4 has been set or b Automatic Route Selection ARS is used Tone 2A 2B This tone is heard when There a...

Page 67: ... VM DPT DTMF group 1 19 3 Voice Mail VM Group Programming References PC Programming Manual 2 9 17 2 9 System Options Option 3 Dial Tone Distinctive Dial Tone Dial Tone Dial Tone for Extension Dial Tone Dial Tone for ARS PT Programming Manual None 1 4 4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS level 1 17 6 TRS Toll Restriction for an extension user temp...

Page 68: ...n as the Toll Restriction button Programming References PC Programming Manual 2 11 5 4 1 4 Wired Extension Flexible Button Type Parameter Selection for TRS Level Change 2 11 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for TRS Level Change 2 11 17 4 3 DSS Console Type Parameter Selection for TRS Level Change PT Programming Manual None Feature Manual References 1 6 3 Flexible ...

Page 69: ... this PBX will be sent to the corresponding extension Incoming calls with DID numbers that match extensions at other PBXs or CO line access numbers will be sent to the corresponding TIE line or CO line This feature is only available for the KX TDA100 KX TDA200 and KX TDA600 Method Flowchart Yes Yes No No The call is routed to the DID destination The call is routed to the CLI destination No Yes Is ...

Page 70: ... the current time mode 1 19 4 Voice Mail DPT Digital Integration Conditions To use this feature DID must be assigned as the distribution method for the desired CO line port Programming References PC Programming Manual 2 9 4 2 3 Timers Counters Miscellaneous Incoming Call Inter digit Timer DID KX TDA100 KX TDA200 KX TDA600 only 2 17 2 10 2 DIL Table Port Settings DID TIE Distribution Method KX TDA1...

Page 71: ...n KX TDA100 KX TDA200 KX TDA600 only Feature Manual References 1 3 12 CLI Calling Line Identification Distribution 1 9 10 INCOMING CALL FEATURES 1 17 3 Tenant Service 1 17 5 Time Service 2 1 Capacity of System Resources 2 2 Exclusive Features Table 1 4 6 DIL Direct In Line Description Directs an incoming public CO line call to a preprogrammed destination based on the CO line carrying the call Each...

Page 72: ... DIL Table 2 17 2 10 2 DIL Table Port Settings DIL DIL Destination Day Lunch Break Night 450 DIL 1 1 Destination A CO line call is received Yes Yes No Does the call have Caller ID information and is CLI distribution enabled for the CO line in the current time mode No Has the caller been stored in the System Speed Dialing Table and has a CLI destination been assigned The call is routed to the DIL d...

Page 73: ...ings DIL DIL Destination Day Lunch Break Night Tenant Number VM Trunk Group No PT Programming Manual 450 DIL 1 1 Destination Feature Manual References 1 3 12 CLI Calling Line Identification Distribution 1 9 10 INCOMING CALL FEATURES 1 17 5 Time Service 1 4 7 DISA Direct Inward System Access Description An outside caller can access specific PBX features as if the caller is an SLT extension user in ...

Page 74: ...The PBX receives the dialed digits and checks the dialed number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answering expires DISA Delayed Answer time expires DISA Second Digit Time for Automated Attendant expires No What method is assigned for DISA Intercept Routing No...

Page 75: ...he call is disconnected Continued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destination answer the call Does the destination answer the call No Yes The call is established The call is disconnected E E Does the caller press while ...

Page 76: ...xtension numbers as the destination Multistep DISA AA Service If the caller dials a second digit within a preprogrammed time period DISA 2nd Dial Time for AA the DISA AA service is not employed 2 12 4 5 3 2 Voice Message DISA Message 1 Digit AA Destination Extension Number Dial 0 9 2 9 4 2 3 Timers Counters DISA Door Reminder U Conf DISA 2nd Dial Timer for AA No No No Yes Yes The message for busy ...

Page 77: ... Entry If the caller performs Verification Code Entry 1 19 1 Verification Code Entry while hearing a DISA message the security mode can be temporarily changed to No Security mode Entry method Verification Code Entry feature number verification code verification code PIN After changing mode the new mode remains in force for the duration of the call Outgoing Message OGM No Floating Extn No 1 Automat...

Page 78: ...is not available to answer a DISA call within a preprogrammed time period DISA Intercept time after the call is reached the call will be redirected to the programmed destination by the Intercept feature If the intercept destination is not available to answer the call within a preprogrammed time period DISA Disconnect Time after Intercept after the DISA Intercept time expires the call will be disco...

Page 79: ...ht CLI for DIL CLI Ring for DIL Day Lunch Break Night Programming Example of System Speed Dialing Table 2 13 1 6 1 System Speed Dial CO Line Access Number Telephone Number CLI Destination In this example calls received on CO line 01 are routed to the DISA OGM with floating extension number 501 If the number of the received call after modification according to the Caller ID table is 1 234 111 5678 ...

Page 80: ... DISA Door Reminder U Conf DISA Mute OGM Start Timer after Answering End of Call Detection If a call through DISA is routed to a CO line DISA can be used to detect the end of the call This function can be disabled through system programming If disabled DISA is released when the CO to CO line connection is made 2 12 3 5 3 1 Voice Message DISA System Option 1 CO CO with DISA DISA to Public CO CO CO ...

Page 81: ...isabled through system programming 2 12 3 5 3 1 Voice Message DISA System Option 1 CO CO with DISA Transfer by DTMF Optional SD Card Required CO CO with DISA Return to DISA Top Menu by DTMF The KX TDA6920 KX TDA0920 or KX TDA5920 SD Memory Card for Software Upgrade to Enhanced Version is required to use this feature DISA security mode should be set to No Security or CO Line Security If the called ...

Page 82: ...elayed Answer Timer DISA Mute OGM Start Timer after Answering DISA No Dial Intercept Timer DISA 2nd Dial Timer for AA DISA Intercept Timer Day Lunch Break Night DISA Disconnect Timer after Intercept DISA CO to CO Call Prolong Counter DISA CO to CO Call Prolong Time DISA Progress Tone Continuation Time before Recording Message DISA Reorder Tone Duration 2 9 4 2 3 Timers Counters Miscellaneous Exten...

Page 83: ...nsion Intercept Destination 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 732 DISA Security Mode Feature Manual References 1 3 19 COS Class of Service 1 4 9 DND Do Not Disturb 1 6 6 FWD Call Forwarding 1 9 11 Intercept Routing 1 9 12 Intercept Routing No Destination Operating Manual References 1 3 18 DISA Direct Inward System Access 1 3 72 Walking COS 1 4 8 Displ...

Page 84: ... 9 System Options Option 5 PT Feature Access No 1 8 2 11 1 4 1 1 Wired Extension Extension Settings Option 5 Display Language Option 5 Incoming Call Display Option 5 Automatic LCD Switch when Start Talking 2 11 10 4 2 1 Portable Station Extension Settings Option 5 Display Language Option 5 Incoming Call Display Option 5 Automatic LCD Switch when Start Talking 2 17 1 10 1 CO Line Settings CO Name P...

Page 85: ...ntercept Routing Busy DND If a call arrives at an extension in DND mode the call can be redirected to a preprogrammed destination by the Intercept Routing Busy DND feature Idle Extension Hunting While searching for an idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routing Bus...

Page 86: ...ain unlocked for a preprogrammed length of time KX TDA50 only The port of the DPH4 card to which the door opener is connected must be assigned through system programming as a door opener port not a relay port If it is not it may not be possible to open the door while on a doorphone call Installation Manual References KX TDA50 2 8 1 Connection of Doorphones Door Openers External Sensors and Externa...

Page 87: ...f Service COS programming determines the doorphone ports that are able to make an outgoing CO line call Internal Call Block determines which extensions can call a doorphone 1 9 14 Internal Call Block Ring Duration If an incoming doorphone call is not answered within a preprogrammed time period ringing stops and the call is canceled Call Duration The duration of doorphone calls can be restricted by...

Page 88: ...nes Door Openers External Sensors and External Relays Programming References PC Programming Manual 2 9 4 2 3 Timers Counters DISA Door Reminder U Conf Doorphone Call Ring Duration Doorphone Call Duration 2 9 8 2 6 1 Numbering Plan Main Features Doorphone Call 2 9 11 2 7 1 Class of Service COS Settings TRS TRS Level Day Lunch Break Night 2 9 15 2 8 2 Ring Tone Patterns Call from Doorphone 2 9 17 2 ...

Page 89: ...be customized as the EFA button It is possible to perform this feature by entering the feature number while the current call is placed on Consultation Hold e g is going to be transferred to an extension of the host PBX 1 3 18 Consultation Hold Programming References PC Programming Manual 2 8 11 1 1 Slot Port Property LCO Port Flash Time 2 8 17 1 1 Slot Port Property T1 Port KX TDA100 KX TDA200 KX ...

Page 90: ...regardless of the settings such as CLIR or CLIP number assigned to an ISDN port to be used This feature is only available when using a PRI line with E911 compatible services Programming References PC Programming Manual 2 14 4 7 4 Emergency Dial PT Programming Manual 304 Emergency Number Feature Manual References 2 1 Capacity of System Resources 1 5 3 Executive Busy Override Description Allows an e...

Page 91: ...System Access DISA Programming References PC Programming Manual 2 9 8 2 6 1 Numbering Plan Main Features Executive Override Deny Set Cancel 2 9 10 2 6 3 Numbering Plan B NA DND Call Feature Executive Busy Override 2 9 11 2 7 1 Class of Service COS Settings Extension Feature Executive Busy Override Programming Manager Executive Busy Override Deny 2 11 1 4 1 1 Wired Extension Extension Settings Opti...

Page 92: ...so known as Remote Station Lock Control TRS Level COS programming determines the TRS level for Extension Dial Lock Other features can also temporarily change an extension s TRS level similar to Extension Dial Lock If an extension is locked the TRS level determined by the following features takes priority The numbers below 1 through 3 indicate the priority of each feature with 1 having the highest ...

Page 93: ...ogramming In this case dial tone 2 will be heard when going off hook 1 4 3 Dial Tone Programming References PC Programming Manual 2 9 8 2 6 1 Numbering Plan Main Features Extension Feature Clear 2 9 17 2 9 System Options Option 2 Extension Clear Call Waiting Extension Clear Fwd DND Extension Clear Hot Line Pickup Dial PT Programming Manual None Features After Setting Absent Message Off BGM Off FWD...

Page 94: ...de PIN or extension PIN of the PBX The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the extension PIN is entered incorrectly three times the line will be disconnected If an i...

Page 95: ...c SLT Port SLT and Panasonic VPS which supports DTMF Integration d Super Hybrid Port DPT APT SLT DSS Console Panasonic VPS and PT interface CS e Hybrid Port For KX TDA50 only APT SLT DSS Console Panasonic VPS and PT interface CS EXtra Device Port XDP A Super Hybrid port can be used as an XDP port allowing two telephones a DPT and an SLT to be connected to the same port of the PBX This XDP port can...

Page 96: ...ce relays on and off the PBX can control external devices such as alarms When an extension user enters the External Relay Control feature number the specified relay turns on for a preprogrammed length of time When this timer expires the relay turns off automatically This gives the PBX simple control over other equipment allowing an extension user to for example activate an alarm from his extension...

Page 97: ... TDA0164 2 12 1 Connection of Doorphones Door Openers External Sensors and External Relays Programming References PC Programming Manual 2 8 29 1 1 Slot Card Property DPH type KX TDA50 only For Output EIO Device Type 2 9 8 2 6 1 Numbering Plan Main Features External Relay Access 2 9 11 2 7 1 Class of Service COS Settings Optional Device Other Extensions External Relay Access 2 12 6 5 4 External Rel...

Page 98: ...nsor call is still being performed any further alerts from the same sensor are ignored The assigned sensor name and or number are shown on the display of PTs and PSs when a sensor call is received If the destination of a sensor call has set FWD the sensor call will be redirected to the FWD destination However if the FWD destination is not supported as the destination of a sensor call e g an outsid...

Page 99: ... OPB3 Card KX TDA0190 2 8 3 EIO4 Card KX TDA0164 2 12 1 Connection of Doorphones Door Openers External Sensors and External Relays Programming References PC Programming Manual 2 8 25 1 1 Slot Card Property OPB3 KX TDA100 KX TDA200 KX TDA600 only Input Signal Decision Time Input Signal Detection Reopening Time 2 8 29 1 1 Slot Card Property DPH type KX TDA50 only For Sensor EIO Input Signal Decision...

Page 100: ...ss Menu on the display ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit programming mode FLASH RECALL Used to disconnect the current call and make another call without hanging up Flash Recall mode or Terminate mode or used to send a flash recall signal to the telephone company or host PBX to access external features External Feature Acc...

Page 101: ...o insert a dialing pause in a stored number Also used as the Program button on analog proprietary telephones APTs which do not have the PROGRAM button Soft Used to select the item displayed on the bottom line of the display SELECT Used to select the displayed item or to call the displayed number SHIFT Used to access the second level of Soft button items MODE Used to change the current display to a...

Page 102: ...same CO line is programmable for each CO line port This feature generates a Station Message Detail Recording SMDR call record 1 16 1 SMDR Station Message Detail Recording restarts the call timer inserts a pause and checks the Toll Restriction TRS level 1 17 6 TRS Toll Restriction again The Terminate feature will be performed when pressing the FLASH RECALL button regardless of the mode that the FLA...

Page 103: ...s an extension at another PBX within the same network 1 13 15 Private Network Features NDSS Network Direct Station Selection One touch Dialing Used to call a preprogrammed party or access a feature with a one touch operation 1 12 4 One touch Dialing Incoming Call Distribution ICD Group Used to access a specified incoming call distribution ICD group for making or receiving calls 1 9 1 ICD GROUP FEA...

Page 104: ...Used to change the Toll Restriction TRS level of other extension users temporarily 1 4 4 Dial Tone Transfer Calling Line Identification Restriction CLIR Used to switch between CLIP and CLIR service 1 3 13 CLIP Calling Line Identification Presentation 1 13 21 Private Network Features QSIG CLIP COLP Calling Connected Line Identification Presentation and CNIP CONP Calling Connected Name Identificatio...

Page 105: ...Voice Mail VM Transfer Used to transfer a call to the mailbox of a specified extension 1 19 4 Voice Mail DPT Digital Integration 1 19 5 Voice Mail DTMF Integration Check in Used to switch the status of extensions from Check out to Check in 1 15 3 Room Status Control Check out Used to switch the status of extensions from Check in to Check out 1 15 3 Room Status Control CTI Used to access CTI featur...

Page 106: ...mbers Extension numbers consist of leading numbers and additional numbers Extension numbers consisting of 0 through 9 can be assigned as follows Numbering schemes 1 64 Leading number up to three digits Additional number up to two digits default two digits Example If the number 3 is programmed as a leading number for the 1st extension numbering scheme and XX is programmed as the additional digits e...

Page 107: ... 20 30 20 Extension Numbering Scheme 12 Leading Number None 21 31 21 Extension Numbering Scheme 13 Leading Number None 22 32 22 Extension Numbering Scheme 14 Leading Number None 23 33 23 Extension Numbering Scheme 15 Leading Number None 24 34 24 Extension Numbering Scheme 16 Leading Number None 25 35 25 Extension Numbering Scheme 17 Leading Number None 26 36 26 Extension Numbering Scheme 18 Leadin...

Page 108: ...5 Outgoing Message OGM playback record clear 36 36 36 S CO Line Access 37 37 37 SVM Personal Greeting Message playback record clear 38 38 None Parallel Telephone Mode set cancel 39 39 39 Group Call Pickup 40 40 40 Directed Call Pickup 41 41 41 TAFAS Calls through an External Pager 42 42 42 Group Paging answer 43 43 43 Automatic Callback Busy cancel CCBS cancel 46 46 46 User Remote Operation Walkin...

Page 109: ...ng set cancel callback 70 70 70 FWD DND set cancel Both 710 710 710 FWD DND set cancel External 711 711 711 FWD DND set cancel Internal 712 712 712 FWD DND No Answer Timer set 713 713 713 Group FWD set cancel Both 714 714 714 Group FWD set cancel External 715 715 715 Group FWD set cancel Internal 716 716 716 Call Pickup Deny set cancel 720 720 720 Paging Deny set cancel 721 721 721 Walking Extensi...

Page 110: ...in Log out 736 736 736 Incoming Call Queue Monitor 739 739 739 Hot Line program set cancel 740 740 740 Absent Message set cancel 750 750 750 BGM set cancel 751 751 751 Remote Wake up Call 76 76 76 Timed Reminder set cancel 760 760 760 Printing Message 761 761 761 Extension Dial Lock set cancel 77 77 77 Time Service Switch 780 780 780 Remote Extension Dial Lock off 782 782 782 Remote Extension Dial...

Page 111: ...ing must be followed by 1 and to cancel it the same feature number should be followed by 0 Rotary single line telephone SLT users cannot dial feature numbers which include or Portable station PS users cannot use the following features Personal Speed Dialing OGM playback record S CO Line Access Parallel Telephone Mode set cancel Walking Extension BGM set cancel Timed Reminder A PS can only be assig...

Page 112: ...s floating extension numbers and can be assigned as a destination of incoming calls intercepted calls etc This feature is also known as Floating Station Resource Description Default Device External Pager Used as the destination for the Trunk Answer From Any Station TAFAS feature 1 17 2 TAFAS Trunk Answer From Any Station 600 Outgoing Message OGM Used to play messages for callers via the Direct Inw...

Page 113: ...xtension Number 2 18 1 11 1 Main Remote Remote Analog Remote Modem Floating Extension Number PT Programming Manual 623 Incoming Call Distribution Group Name 660 VM Group Floating Extension Number 700 External Pager Floating Extension Number 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 811 Modem Floating Extension Number 812 ISDN Remote Floating Extension Number ...

Page 114: ...sion user fails to set this feature before leaving the desk this feature can be set from the destination extension Busy When the extension user s line is busy No Answer When the extension user does not answer within a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Incoming Intercom Calls Incoming CO Line Calls Availa...

Page 115: ...nnected 1 3 15 CO Line Call Limitation Destination Availability Condition for Original Extension Incoming Call Distribution Group Wired Extension PT SLT T1 OPX Only available when FWD to extension is allowed through COS programming PS ICD Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Only available for incoming CO line calls Incoming intercom and doo...

Page 116: ...overflow destination by the Queuing Time Table 1 9 6 ICD Group Features Queuing In the above cases the forwarding counter resets to zero and the call can be forwarded up to four times again from the destination extension described above Boss Secretary feature It is possible to call the original extension from the destination extension regardless of the forward setting Message Waiting While calls a...

Page 117: ... Call Forward to CO Programming Manager Group Forward Set Optional Device Other Extensions Remote Operation by Other Extension 2 10 1 3 1 1 Trunk Group TRG Settings Main CO CO Duration Time Extension CO Duration Time 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Group Log Group FWD 2 11 3 4 1 2 Wired Extension FWD DND 2 11 12 4 2 2 Portable Station FWD DND PT Programming Manual 472...

Page 118: ...Group FWD Button Types The FWD feature for the incoming call distribution group can be customized on a flexible button Multiple types of Group FWD buttons can be customized on an extension Button Status The Group FWD button shows the current status as follows Type Description FWD DND for Extension FWD DND Internal Works for incoming intercom calls FWD DND External Works for incoming CO line calls ...

Page 119: ... preregistered to the group 1 19 2 Virtual PS These settings are only available when FWD DND buttons are set through system programming to FWD DND Setting mode Conditions When FWD DND buttons are set to FWD DND Cycle Switch mode pressing the FWD DND button cycles the FWD DND setting In this mode when intercom calls are set to be handled differently from CO line calls forwarding type forward destin...

Page 120: ... Ext No for Group FWD Internal 2 11 10 4 2 1 Portable Station Extension Settings FWD DND Reference 2 11 13 4 2 3 Portable Station Flexible Button Type Ext No Floating Ext No for Group Fwd Both Ext No Floating Ext No for Group Fwd External Ext No Floating Ext No for Group Fwd Internal 2 11 17 4 3 DSS Console Type Ext No Floating Ext No for Group Fwd Both Ext No Floating Ext No for Group Fwd Externa...

Page 121: ...compose the following groups a Tenant 1 17 3 Tenant Service b Call Pickup Group See below c Paging Group See below Every extension must belong to one extension user group and cannot belong to more than one extension user group 2 10 6 3 2 Extension Group 603 Extension User Group Assignable Extensions Proprietary telephone PT single line telephone SLT portable station PS T1 OPX Example 2 1 Call Pick...

Page 122: ...n Hunting Group 2 10 17 3 6 Extension Hunting Group Member List 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member 4 Incoming Call Distribution Group ICD Group An ICD group is a group of extensions which receives incoming calls directed to the group Each ICD group has a floating extension number default 6 two digit group number and name One extension can belong to multiple ICD...

Page 123: ...ed through system programming One PS can belong to multiple PS ring groups 1 13 27 PS Ring Group 2 10 24 3 9 PS Ring Group 2 10 25 3 9 PS Ring Group Member List Type Description VM DPT Group A group of DPT ports which use Voice Mail DPT Digital Integration features One DPT port can belong to only one group VM DTMF Group A group of SLT ports which use Voice Mail DTMF Integration features One SLT po...

Page 124: ...coming Call Distribution Group Name 640 Extension User Groups of a Paging Group 650 Extension User Groups of a Pickup Group 660 VM Group Floating Extension Number 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member Feature Manual References 2 1 Capacity of System Resources PS Ring Group 1 Floating Extension No 301 Name Sales 1 PS Ring Group 2 Floating Extension No 302 Name Sale...

Page 125: ...ng a call from an analog CO line users are strongly recommended to perform a screened transfer so that the outside caller is not automatically connected to an extension using Hands free Answerback when the extension user is absent Secret Monitor The beep tone heard by the called party before answering can be eliminated through system programming Alternate Receiving Calling Mode Ring Voice Override...

Page 126: ...ial in hands free mode but cannot have hands free conversations Programming References PC Programming Manual 2 9 4 2 3 Timers Counters Dial IRNA Recall Tone Tone Length Reorder Tone for PT Hands free 2 11 1 4 1 1 Wired Extension Extension Settings Option 4 LCS Answer Mode PT Programming Manual None 1 8 3 Headset Operation Description This PBX supports headset compatible proprietary telephones PTs ...

Page 127: ...ng the Release button enables one to disconnect the line during or after conversation or to complete a Call Transfer It is possible to change from headset mode to hands free mode or vice versa during a conversation by pressing the Headset button Headset users cannot use the following features Automatic Redial 1 15 1 Redial Last Number Receiving the Off hook Call Announcement OHCA 1 12 3 OHCA Off h...

Page 128: ...group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialed Host PBX Access code and the subsequent digits 1 13 4 Pause Insertion Feature Description Details in Room Status Control An extension designated as the hotel operator can set the check in status of rooms remotely 1 15 3 Room Status Control Remote Wake up Call An extension designated as the hot...

Page 129: ... ARS Automatic Route Selection SMDR The dialed number including the Host PBX Access code will be recorded on Station Message Detailed Recording SMDR only if the modified number setting is selected in the ARS setting for SMDR When a Host PBX Access code is assigned to a trunk group calls to extensions of the host PBX are not recorded on SMDR Dials 9 0 01 23 4567 Idle Line Access No Telephone No Hos...

Page 130: ...ing 2 1 Capacity of System Resources 1 8 6 Hot Line Description An extension user can make an outgoing call by simply going off hook if the user has previously stored the telephone number or the extension number If the Hot Line feature is set and the user goes off hook a dial tone is generated for a specified time assigned through system programming and then dialing starts During this waiting time...

Page 131: ...1 8 H Feature Manual 131 204 Hot Line Waiting Time Feature Manual References 2 1 Capacity of System Resources Operating Manual References 1 3 34 Hot Line ...

Page 132: ... group can be monitored by an extension assigned as a supervisor 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous 1 622 Incoming Call Distribution Group Floating Extension Number 2 623 Incoming Call Distribution Group Name 3 624 Incoming Call Distribution Group Distribution Method 4 632 Maximum Number of Agents 5 628 Queuing ...

Page 133: ...a different extension each time a call is received Priority Hunting An idle extension is searched for in the specified order always starting from the same location Ring All extensions in the incoming call distribution group ring simultaneously Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow destination by pressing the Hurry up button ICD Group 1 Float...

Page 134: ... the INTERCOM CO or PDN button The mode of ICD Group buttons can be selected through system programming as follows Standard Mode Group DN Button Mode An extension can have an ICD Group button for an incoming call distribution group that the extension does not belong to through system programming However the ICD Group button will not receive calls to that group Enhanced Phantom Button Mode An exten...

Page 135: ...ribution group the PBX checks the COS of the calling extension against the COS of the incoming call distribution group 1 9 14 Internal Call Block Programming References PC Programming Manual 2 9 11 2 7 1 Class of Service COS Settings CO SMDR Call Forward to CO Programming Manager Group Forward Set 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No ...

Page 136: ... Distribution Method Description Uniform Call Distribution UCD Calls are distributed evenly to a different extension each time a call is received Extensions are hunted in a circular way in the preprogrammed order for the group starting at the extension after the extension that received the last call Depending on system programming calls can be directed to the longest idle extension This is known a...

Page 137: ...a queue b UCD Priority Hunting The Group Call Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order This order depends on the type UCD Ring All extensions in the group ring simultaneously Delayed Ringing Delayed ringing or no ringing can be programmed for each extension in the group The call can be answered by pressing the flashing button even i...

Page 138: ... possible to select whether incoming calls are distributed to idle extensions evenly in order UCD or to the extension that has been idle the longest ACD ACD does not work for PS Ring Groups FWD DND Extension System programming for each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set If set to ring the FWD DND settings are ignored 1 4 9 ...

Page 139: ...d time period automatically for refusing calls after completing the previous call Wrap up time While the Wrap up timer is active calls to all incoming call distribution groups to which the extension belongs will skip the extension so that the extension user can perform necessary tasks such as reporting on the previous call Wrap up mode can also be activated manually Not Ready by pressing the Wrap ...

Page 140: ...y The number of consecutive unanswered calls can be assigned for each incoming call distribution group If the extension is a member of more than one incoming call distribution group the unanswered number is counted across all corresponding incoming call distribution groups It is possible to return to log in mode manually The Automatic Log out feature does not work for extensions in an incoming cal...

Page 141: ...ortable Station Flexible Button Type Parameter Selection for Log in Log out Ext No Floating Ext No for Log in Log out 2 11 17 4 3 DSS Console Type Parameter Selection for Log in Log out Ext No Floating Ext No for Log in Log out 2 18 1 11 1 Main SMDR Print Information Log in Log out PT Programming Manual None Feature Manual References 1 6 3 Flexible Buttons Operating Manual References 1 3 38 ICD Gr...

Page 142: ... Conditions General Hardware Requirement The KX TDA6920 KX TDA0920 or KX TDA5920 SD Memory Card for Software Upgrade to Enhanced Version For this feature to be activated the following conditions must be met A virtual PS is assigned as a member of the ICD Group 1 19 2 Virtual PS The forwarding type of the virtual PS is set to All Calls 1 6 6 FWD Call Forwarding The forwarding destination is an outs...

Page 143: ...ng selects whether the CLIP number of the calling party or of the virtual PS is sent to the forward destination When calling using a private network the CLIP number of the calling party will always be sent Programming References PC Programming Manual 2 8 31 1 2 Portable Station PS Registration and De registration 2 9 11 2 7 1 Class of Service COS Settings CO SMDR Call Forward to CO 2 9 17 2 9 Syst...

Page 144: ...w time expires e Manual Queue Redirection is performed Available Destination The overflow destinations can be assigned for each incoming call distribution group and each time mode day lunch break night 1 17 5 Time Service The destination can be assigned as follows depending on the above conditions For a and b 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Overflow Queuing Busy Queui...

Page 145: ...nce in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 1 4 7 DISA Direct Inward System Access The line is disconnected 2 In all other cases Redirection is ignored and the Overflow timer activates again b If the call arrives through another card Redirection is ignored and the Overflow timer activates again Busy on ...

Page 146: ...able Command Description Condition OGM xx An outgoing message is sent to the caller xx applies to the OGM number After the OGM Music on Hold will be sent and the next event in the sequence will be activated Wait The caller waits for the specified time while hearing a ringback tone or Music on Hold If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has been sent to...

Page 147: ...n without BSS Operation 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Overflow Queuing Busy Overflow No Answer Queuing Time Table Miscellaneous Extension No Answer Redirection Time Miscellaneous Maximum No of Busy Extensions 2 If a call has not reached a destination by the time the final sequence is completed the call will be disconnected Light Pattern Calls in the Waiting Queue Of...

Page 148: ... 3 Flexible Buttons 1 9 5 ICD Group Features Overflow 2 1 Capacity of System Resources Operating Manual References 1 3 40 ICD Group Features Manual Queue Redirection 1 9 7 ICD Group Features Supervisory Description An extension preprogrammed as a supervisor supervisor extension can monitor and control each member s status within the incoming call distribution group using a 6 line display PT Featur...

Page 149: ...responding group members Log in Log out Remote Control Pressing a DSS button changes the extension s status as follows Light pattern Green on Slow Green Flashing Red on Off Status Log in Ready Log in Not Ready Log out Light pattern Red on Green on Status Log out Log in Ready Since JAN 29 09 10AM Total Calls 00996 Overflow Calls 00131 Lost Calls 00039 Average Waiting 02 12 EXIT CLEAR JAN 31 08 13AM...

Page 150: ...r features on the extension making calls pressing the MESSAGE button etc even while in monitor mode When each operation is finished his telephone returns to the queue monitor display Programming References PC Programming Manual 2 9 8 2 6 1 Numbering Plan Main Features Incoming Call Queue Monitor 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Miscellaneous Supervisor Extension Number...

Page 151: ...ensions are automatically searched according to a preprogrammed hunting type This feature is also known as Station Hunting Extn 101 Extn 102 Extn 103 Calls have been distributed by DIL DID CLI distribution The circled numbers indicate the arrival order of the calls Calls have been distributed by DIL DID CLI distribution The circled numbers indicate the arrival order of the calls 1st Priority 2nd P...

Page 152: ...scription Circular Hunting An idle extension is searched for in the order specified in the idle extension hunting group in a circular way Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Busy Extn Extn Extn Assignment order Extn Incoming call Busy Extn Extn Extn Last Assignm...

Page 153: ...ences PC Programming Manual 2 10 16 3 6 Extension Hunting Group 2 10 17 3 6 Extension Hunting Group Member List PT Programming Manual 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member Feature Manual References 1 4 9 DND Do Not Disturb 1 6 6 FWD Call Forwarding 2 1 Capacity of System Resources Destination Availability Wired Extension PT SLT T1 OPX PS ICD Group PS Ring Group Fl...

Page 154: ...lic CO line port channel can use a different method of directing calls to their destinations as they are received Calling Line Identification CLI distribution is the most customizable call distribution method available It allows calls from specific people to be directed to specific destinations based on the callers telephone numbers CLI distribution when enabled for the current time mode takes pre...

Page 155: ... System Speed Dialing Table 1 3 12 CLI Calling Line Identification Distribution Destination Type Availability Wired Extension PT SLT T1 OPX PS ICD Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Analog ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no Extension of Another PBX via TIE Line Access with PBX...

Page 156: ...nswer a call within a preprogrammed time period Intercept time the call is redirected to a preprogrammed destination 1 9 11 Intercept Routing Busy If a called party is already handling another call the new call is redirected to a preprogrammed destination DND If a called party is in Do Not Disturb DND mode the call is redirected to a preprogrammed destination No Destination If a destination is not...

Page 157: ...ion No Destination If a call has no destination i e if a destination is not assigned the call is redirected to an operator 1 9 12 Intercept Routing No Destination When the original destination is The Available Intercept Destination is Wired Extension PT SLT T1 OPX PS The destination assigned to the original extension 2 11 1 4 1 1 Wired Extension Extension Settings Intercept Destination Intercept D...

Page 158: ... from DISA reaches the destination extension the Intercept Routing settings assigned to that extension will be applied By assigning the forward destination of a Virtual PS to a PS Ring Group or external pager and assigning Intercept Routing destinations to the Virtual PS calls to these destinations will be redirected to the Intercept Routing destination of the Virtual PS When the original destinat...

Page 159: ...he intercept destination can but does not answer the call The call continues to ring at the intercept destination until answered Intercept Routing DND on off Intercept Routing DND can each be enabled or disabled for the entire system through system programming If enabled calls will be routed to the appropriate destination If disabled a call to an extension which is in DND mode will be handled as d...

Page 160: ...ear a busy tone The time modes that are selected for CO line calls arriving at extensions and VM groups are decided on a tenant basis Programming References PC Programming Manual 2 9 4 2 3 Timers Counters Dial IRNA Recall Tone Intercept Routing No Answer IRNA Day Lunch Break Night DISA Door Reminder U Conf DISA Intercept Timer Day Lunch Break Night 2 10 12 3 5 1 Incoming Call Distribution Group Gr...

Page 161: ...plies to calls from doorphones Programming References PC Programming Manual 2 9 3 2 2 Operator BGM PBX Operator Day Lunch Break Night 2 17 6 10 4 Miscellaneous Intercept Routing to Operator No Destination Destination is not programmed PT Programming Manual 006 Operator Assignment Feature Manual References 1 12 5 Operator Features 1 9 13 Intercom Call Description An extension user can call another ...

Page 162: ... Directory Number SDN button 1 13 7 PDN Primary Directory Number SDN Secondary Directory Number Extension Tone after Dialing After dialing an extension number a user will hear one of the following Programming References PC Programming Manual 2 9 10 2 6 3 Numbering Plan B NA DND Call Feature Alternate Calling Ring Voice 2 11 1 4 1 1 Wired Extension Extension Settings Main Extension Number Main Exte...

Page 163: ...nal Call Block also prohibits certain features such as Walking Extension and Walking COS from being performed between certain extensions Any extension can make an Operator Call regardless of the Internal Call Block setting of its COS 1 12 5 Operator Features Because each doorphone port is assigned a COS the Internal Call Block feature can restrict certain extensions from calling certain doorphones...

Page 164: ... which function almost identically to normal PTs However they connect to the PBX over a Local Area Network LAN and send and receive calls using Internet Protocol IP IP PTs have two Ethernet ports for connection primary and secondary They are connected to the PBX through a network hub or other splitting device and can have a PC connected to the secondary Ethernet port Connection Example Conditions ...

Page 165: ...ty IP Extension Port PT Programming Manual None Feature Manual References 2 2 Exclusive Features Table 1 9 16 ISDN INTEGRATED SERVICES DIGITAL NETWORK FEATURES Description Integrated Services Digital Network ISDN is a digital switching and transmission network ISDN transmits voice data and image in digital format ISDN lines can be connected to public lines CO lines private lines QSIG ISDN Service ...

Page 166: ...The active mode of Layer 1 L1 and the data link mode of Layer 2 L2 can be selected individually Permanent or Call by Call for each ISDN port Service Description Details in Direct Inward Dialing DID Directs a call with a DID number to the preprogrammed destination 1 4 5 DID Direct Inward Dialing Calling Line Identification Presentation CLIP Sends the caller s telephone number to the network when ma...

Page 167: ...lot Port Property PRI Port KX TDA100 KX TDA200 KX TDA600 only 2 8 15 1 1 Slot Port Property PRI Port Connection Command KX TDA100 KX TDA200 KX TDA600 only 2 9 4 2 3 Timers Counters Dial IRNA Recall Tone Dial Extension Inter digit 2 9 17 2 9 System Options Option 2 End of Dial Plan as End of Dial for en Bloc mode KX TDA100 KX TDA200 KX TDA600 only 2 11 1 4 1 1 Wired Extension Extension Settings Mai...

Page 168: ... CO L CO INTERCOM ICD Group PDN Corresponding Extension Status Button DSS SDN 1 Light Pattern of the Message Ringer Lamp Digital proprietary telephone DPT Incoming call from a CO line Red flashing Incoming call from another extension Green flashing Message s present no incoming call Red on No message s present no incoming call Off Analog proprietary telephone APT Incoming call Red flashing Message...

Page 169: ...n flashing Slow red flashing S CO G CO L CO INTERCOM ICD Group Idle This extension is using the line This extension is holding the line This extension is holding the line using Exclusive Hold or using the line for an Unattended Conference Incoming call Privacy Release Incoming call for another extension Another extension is using the line Another extension has the line on Exclusive Hold Other exte...

Page 170: ...D Option 1 PT Fwd DND DND LED Option 4 DSS Key DSS Key mode for Incoming Call PT Programming Manual None Feature Manual References 1 3 2 Call Hold 1 3 16 Conference 1 6 7 FWD DND Button Group FWD Button 1 9 2 ICD Group Features Group Call Distribution 1 9 3 ICD Group Features Log in Log out 1 13 12 Privacy Release 1 10 2 Line Preference Incoming Description A proprietary telephone PT user can sele...

Page 171: ...referred method of seizing a line Preferred Line Assignment Outgoing that is used each time the user goes off hook Type Description No Line Selects a line by pressing the desired Line Access button to answer an incoming call after you go off hook PDN KX TDA100 KX TDA200 KX TDA600 only Answers a call arriving at a Primary Directory Number PDN button simply by going off hook This works even when mul...

Page 172: ...ton on the proprietary telephone PT of an extension which is allowed to use this feature through system programming a maximum of two extensions per PBX lights red Pressing the button will show the error number on the display If multiple errors occur the error number will be displayed in order of highest priority to lowest The System Alarm button light turns off automatically after all error number...

Page 173: ...information The alarm information will be logged on the Station Message Detail Recording SMDR if enabled through system programming The PBX can be automatically diagnosed at a preprogrammed time everyday Installation Manual References KX TDA50 4 1 5 Troubleshooting by Error Log KX TDA100 KX TDA200 4 1 5 Troubleshooting by Error Log KX TDA600 4 1 5 Troubleshooting by Error Log Programming Reference...

Page 174: ...e Type 2 18 1 11 1 Main SMDR Print Information Error Log Maintenance Local Alarm Display Extension 1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour Maintenance Daily Test Start Time Minute PT Programming Manual None Feature Manual References 1 6 3 Flexible Buttons 1 16 1 SMDR Station Message Detail Recording ...

Page 175: ...r a verification code PIN PIN Lock is also unlocked Required 1 5 6 Extension PIN Personal Identification Number 1 19 1 Verification Code Entry Remote Extension Dial Lock Sets or cancels the Extension Dial Lock on an extension remotely Required 1 5 4 Extension Dial Lock Dial Tone Transfer Changes the Toll Restriction TRS level of an extension temporarily allowing the extension user to make a normal...

Page 176: ...of Service COS Settings Extension Feature Manager 2 18 1 11 1 Main Password Manager Password PT Programming Prog 1 PT Programming Manual 112 Manager Password 511 Manager Assignment Feature Manual References 1 3 19 COS Class of Service Operating Manual References 2 1 Manager Service Features 3 2 2 Manager Programming 1 11 2 MEMORY DIALING FEATURES Description An extension user can store frequently ...

Page 177: ...played while Entering Description 0 9 0 9 Store digits and by pressing the corresponding buttons PAUSE Pause P Store a dialing pause by pressing the PAUSE button 1 13 4 Pause Insertion FLASH RECALL Hooking F Store a flash recall signal EFA mode by pressing the FLASH RECALL button at the beginning of the number 1 5 1 EFA External Feature Access INTERCOM Secret Conceal all or part of the number by p...

Page 178: ... Message Ringer Lamp turns red Pressing the lit Message button while on hook shows the caller s information as shown below Example Conditions Message Button Any flexible button can be assigned as a Message button This button can be used on a PT which does not have the MESSAGE button fixed button or can be used on any PT to access messages left for another extension or for an incoming call distribu...

Page 179: ...1 28 s 1 28 s 5 12 s 5 12 s 2 56 s 768 ms 5 12 s 1 28 s 10 24 s 768 ms Pattern 3 256 ms 1 28 s 5 12 s Pattern 5 Pattern 6 ON OFF ON OFF ON OFF ON OFF ON OFF Pattern 7 Pattern 8 ON OFF ON OFF Pattern 9 ON OFF Pattern 10 ON OFF ON OFF 2 56 s 512 ms 256 ms 256 ms 1 28 s 10 24 s 256 ms 1 28 s 20 48 s 1 28 s 20 48 s ...

Page 180: ... Extension Type SLT Power Supply KX TDA100 KX TDA200 KX TDA600 only 2 9 8 2 6 1 Numbering Plan Main Features Message Waiting Set Cancel Call Back 2 9 10 2 6 3 Numbering Plan B NA DND Call Feature Message Waiting Set 2 9 17 2 9 System Options Option 3 Dial Tone Distinctive Dial Tone Option 5 SLT Message Waiting Lamp Pattern KX TDA100 KX TDA200 KX TDA600 only 2 10 21 3 8 1 VM DTMF Group System Setti...

Page 181: ...usic sources can be assigned for the Music on Hold and the BGM features KX TDA50 Only one external music port is available If BGM is selected it is possible to select whether external music port internal music port 1 or internal music port 2 is assigned to BGM Conditions Hardware Requirement User supplied audio device CD player radio etc when an external music source is assigned Volume Control It ...

Page 182: ... MOH MOH 1 Music On Hold 1 KX TDA100 KX TDA200 KX TDA600 only MOH MOH 2 Music On Hold 2 KX TDA100 KX TDA200 KX TDA600 only MOH MOH Music On Hold KX TDA50 only PT Programming Manual 710 Music Source Selection for BGM with the KX TDA50 BGM2 with the KX TDA100 KX TDA200 KX TDA600 711 Music on Hold Feature Manual References 1 17 3 Tenant Service 1 11 5 Mute Description During a conversation a propriet...

Page 183: ...1 11 M Feature Manual 183 Operating Manual References 1 3 43 Mute ...

Page 184: ... Off Hook Monitor for KX T74xx T76xx PT Programming Manual None Operating Manual References 1 3 44 Off hook Monitor 1 12 2 OGM Outgoing Message Description An extension assigned as a manager manager extension can record outgoing messages OGMs for the following features Feature Usage Details in Direct Inward System Access DISA When a call arrives on a DISA line the caller will hear a message 1 4 7 ...

Page 185: ...fault will be about 8 minutes Note When an additional MSG ESVM card is added it is blank all necessary messages will need to be stored in the new card This can be done in two ways a By installing the new MSG ESVM card then recording each message again The PBX will automatically store the new recordings in each card b By transferring messages from the PBX to a PC using Maintenance Console then tran...

Page 186: ...atically switch to the recording mode Installation Manual References KX TDA50 2 5 3 MSG2 Card KX TDA5191 KX TDA100 KX TDA200 2 6 1 OPB3 Card KX TDA0190 2 6 5 MSG4 Card KX TDA0191 KX TDA600 2 8 1 OPB3 Card KX TDA0190 2 8 4 MSG4 Card KX TDA0191 2 8 5 ESVM4 Card KX TDA0194 Programming References PC Programming Manual 2 6 6 Utility Message File Transfer PC to PBX 2 6 7 Utility Message File Transfer PB...

Page 187: ...mpatible with this OHCA c The called extension is a digital proprietary telephone DPT which is connected via a USB Module to a computer running PC Console or PC Phone d The called extension is in a Digital XDP connection In these cases a call waiting tone is sent to the called extension 1 3 10 Call Waiting Tone While an extension is receiving an OHCA if the extension user places the current CO lin...

Page 188: ...h Dialing There is no need to go off hook before pressing a One touch Dialing button Programming References PC Programming Manual 2 11 1 4 1 1 Wired Extension Extension Settings Option 6 Flexible Button Programming Mode 2 11 5 4 1 4 Wired Extension Flexible Button Type Dial for One touch 2 11 10 4 2 1 Portable Station Extension Settings Option 6 Flexible Button Programming Mode 2 11 13 4 2 3 Porta...

Page 189: ...to If neither a tenant operator nor a PBX operator is assigned the caller will hear a reorder tone Conditions An extension or ICD group can be assigned as both a tenant operator and the PBX operator The same tenant operator can be assigned as the operator for multiple tenants Programming References PC Programming Manual 2 9 3 2 2 Operator BGM PBX Operator Day Lunch Break Night 2 13 6 6 6 Tenant Op...

Page 190: ... telephone It is possible to page with a call on hold in order to transfer the call Paging Deny It is possible to deny being paged on an extension basis Paging Group Each paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups 1 7 1 GROUP FEATURES Example Programming Example Constituent Extension User Group 1...

Page 191: ...g through system programming Programming References PC Programming Manual 2 9 8 2 6 1 Numbering Plan Main Features Group Paging Group Paging Answer Paging Deny Set Cancel 2 9 17 2 9 System Options Option 1 PT Fwd DND Paging to DND Extension Option 3 Confirmation Tone Tone 2 Paged Automatic Answer 2 9 19 2 11 1 Audio Gain Paging MOH Paging EPG 1 External Pager 1 KX TDA100 KX TDA200 KX TDA600 only P...

Page 192: ...dditionally portable stations PSs can be linked to other telephones wirelessly and used as paired extensions The different type of parallel connections are described below Features Descriptions Connections Parallel Mode Allows an SLT to be connected to an APT or DPT which is connected to a Super Hybrid port of the PBX When parallel mode is enabled the two telephones function as follows Both share ...

Page 193: ...lled the master DPT and the DPT connected to the master DPT is called the slave DPT Similar to XDP mode each DPT acts as a independent extension with its own extension number If a master DPT is connected to the PBX by a Super Hybrid port not a DPT port a third telephone SLT can also be in parallel or XDP mode with the master DPT Digital XDP connection allows the number of DPTs that the PBX support...

Page 194: ...LCS or Two way Record is activated 1 19 4 Voice Mail DPT Digital Integration DPT DPT Available Telephones KX T7600 series except KX T7640 When Digital XDP connection enables the number of DPTs to exceed the maximum capacity that the PBX supports the following conditions must be met KX TDA50 An MEC card is installed and an additional AC adaptor is connected KX TDA100 KX TDA200 An MEC card and the P...

Page 195: ...ode Operating Manual References 1 3 48 Paralleled Telephone 1 13 3 Password Security Description To maintain system security system passwords are required to access certain programming functions of the PBX By giving different users access to different passwords it is possible to control the amount of programming that each user is able to perform The following types of system passwords are availabl...

Page 196: ...ssword using the Maintenance Console software If you do not have a backup of the system data you must reset the PBX to its factory defaults and reprogram it Therefore we strongly recommend maintaining a backup of the system data For more information on how to back up the system data refer to the PC Programming Manual However as system passwords can be extracted from backup copies of the system dat...

Page 197: ...Dial Tone Waiting code Conditions The length of a pause is programmable for each CO line Numbers stored in Memory Dialing can contain pauses When a Second Dial Tone Waiting code is dialed after seizing a CO line a preprogrammed number of pauses are inserted after the code ARS A pause is not automatically inserted between the user dialed access code and the subsequent digits when the ARS mode is en...

Page 198: ...ved sent by e mail etc Text Memo A user can type a short message during a conversation which can be saved sent by e mail etc For PC Phone Only TAM Telephone Answering Machine If a call is not answered within a preprogrammed time callers can leave a message after hearing a greeting message Message TAM messages are played back and or automatically transferred by phone or by e mail For PC Console Onl...

Page 199: ...an on site PC connected directly to the PBX 2 Remote Programming Programming that is performed using an off site PC that connects to the PBX via a CO line 1 Connection Methods for On site Programming Method Description Required Hardware Serial Interface RS 232C port The PC is connected to the PBX via the Serial Interface RS 232C port of the PBX USB The PC is connected to the PBX via the USB port l...

Page 200: ...Line DIL or Direct Inward Dialing DID distribution to the floating extension number assigned to the analog remote maintenance feature DISA Using a telephone dial a telephone number which will direct your call via DIL or DID distribution to a floating extension number used by the Direct Inward System Access DISA feature 1 4 7 DISA Direct Inward System Access Next dial the floating extension number ...

Page 201: ...rd 2 3 3 RMT Card KX TDA0196 2 8 7 CTI LINK Card KX TDA0410 3 1 Overview 3 2 PC Connection 3 3 Installation of the Maintenance Console Programming References PC Programming Manual 2 18 1 11 1 Main RS 232C External Modem Command Automatic Initialization RS 232C External Modem Command Manual Initialization 1 Manual Initialization 5 Remote Password System Password PC Programming User Level Password S...

Page 202: ...n simplify the use of an extension because both intercom and CO line calls can be made and received at a PDN button This feature is only available for the KX TDA100 KX TDA200 and KX TDA600 Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions secretaries can make calls for PDN extensions bosses on the SDN button ...

Page 203: ...ttended Conference on a PDN button A call answered using the SDN button is on Exclusive Call Hold or consultation hold The SDN extension is adding a member to a conference or using the line for an Unattended Conference Rapid green flashing An incoming call is arriving at this extension Receiving Hold Recall or automatic callback ringing from a call answered using the SDN button Red on A correspond...

Page 204: ... Ext 102 Ext 101 Boss PDN buttons Off Off Off Ext 102 Boss PDN buttons Off Off Off Ext 103 Secretary Red On SDN buttons Off Ext 103 Ext 101 SDN buttons Off Ext 102 Green On Ext 101 Slow Red Flashing SDN buttons Off Ext 103 Off Ext 102 Ext 101 Boss SDN buttons Off Ext 103 Ext 101 Ext 102 Boss PDN buttons Off Off Off SDN buttons Off Ext 102 Ext 103 Secretary PDN buttons Off Off Off Slow Green Flashi...

Page 205: ...line calls to an ICD group ICD Group button S CO button G CO button L CO button PDN button When multiple calls of the same status e g on hold are on a PDN extension the status of the newest call will be displayed on the corresponding SDN extensions For example if a PDN extension has two calls ringing an SDN extension will answer the call that arrived at the PDN extension last when pressing the SDN...

Page 206: ...arallel mode cannot be assigned to that PS 1 20 4 Wireless XDP Parallel Mode OHCA Whisper OHCA A PDN extension cannot receive OHCA or Whisper OHCA unless the call is made using a corresponding SDN button 1 12 3 OHCA Off hook Call Announcement 1 20 3 Whisper OHCA Alternate Calling Ring Voice It is not possible to temporarily change the called party s preset call receiving method ring tone or voice ...

Page 207: ...ing Ext No for SDN KX TDA100 KX TDA200 KX TDA600 only 2 11 17 4 3 DSS Console Type Parameter Selection for SDN KX TDA100 KX TDA200 KX TDA600 only Ext No Floating Ext No for SDN KX TDA100 KX TDA200 KX TDA600 only Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO ICD Group SDN PT Programming Manual None Feature Manual References 1 3 19 COS Class of Service 1 9 2 ICD Group Fe...

Page 208: ...s EMSLC16 4 PFT ports CSLC16 4 PFT ports ESLC16 4 PFT ports DHLC8 2 PFT ports SLC8 2 PFT ports Only connect one extension card to each CO line card Note Power Failure Connections must be made within the same shelf An extension card cannot have a Power Failure Connection with a CO line card of another shelf Through system programming it is possible to allow CO line calls that are established during...

Page 209: ...CSLC16 Card KX TDA0177 2 11 1 Power Failure Connections KX TDA600 2 7 7 CSLC16 Card KX TDA0177 ESLC16 Card KX TDA6174 EMSLC16 Card KX TDA6175 and ECSLC24 Card KX TDA6178 2 14 1 Power Failure Connections Programming References PC Programming Manual 2 18 3 11 3 Power Failure Transfer KX TDA100 KX TDA200 KX TDA600 only PT Programming Manual None 1 13 10 Predialing Description A display proprietary te...

Page 210: ... A connected PC can then be used to generate employee work records Conditions Up to seven s can be stored for each message Programming References PC Programming Manual 2 9 8 2 6 1 Numbering Plan Main Features Printing Message 2 13 2 6 2 Hotel Main SMDR for External Hotel Application 2 Printing Message 1 8 PT Programming Manual None Feature Manual References 1 16 1 SMDR Station Message Detail Recor...

Page 211: ...eferences 1 6 3 Flexible Buttons Operating Manual References 1 3 15 Conference 1 13 13 PRIVATE NETWORK FEATURES Description A TIE line is a privately leased communication line between two or more PBXs which provides cost effective communications between company members at different locations The TIE lines can be used to call through the PBX to reach another switching system PBX or telephone compan...

Page 212: ...Modification Table checks the number and selects the highest priority Trunk Group that is available The dialed number is modified if a removed number of digits and or added number is assigned No Not treated as a call which uses the TIE line Is the dialed number either an extension number of another PBX or a number beginning with the TIE Line Access number Reorder tone No No Reorder tone Is a trunk...

Page 213: ...art Making a Call via a TIE Line from an Extension Extension No of this PBX No No Yes Does the corresponding extension exist Yes Yes Yes Is the extension idle Calls the extension Sends a reorder tone or sends the call to an operator Intercept Routing No Destination Call Waiting Busy tone Intercept Routing Busy DND Idle Line Access No or Trunk Group Access No No No PBX checks the Class of Service C...

Page 214: ...ts of extension numbers of either PBX e g 10XX for PBX 1 20XX for PBX 2 to allow calls to be routed properly Case 1 Extension 1012 of PBX 1 dials extension number 2011 Extension 1012 of PBX 1 is connected to extension 2011 of PBX 2 Case 2 Extension 1011 of PBX 1 dials extension number 3011 Extension 1011 of PBX 1 is connected to extension 3011 of PBX 3 PBX 1 TIE Line PBX 2 Interface Interface Inte...

Page 215: ...tension 1011 of PBX 1 is connected to extension 1011 of PBX 3 3 TIE Line and CO Line Connection To connect the TIE line with the CO line the following patterns are available 1 CO Line to TIE Access 2 TIE to CO Line Access 3 CO Line to TIE to CO Line Access 2 1 CO Line to TIE Access It is possible to assign an extension of another PBX as the destination of incoming CO line calls to the own PBX It i...

Page 216: ... assignment of the DID or DIL call destination of PBX 1 1 4 5 DID Direct Inward Dialing 2 17 3 10 3 DID Table KX TDA100 KX TDA200 KX TDA600 only DID Destination Day Lunch Break Night 453 DID Destination KX TDA100 KX TDA200 KX TDA600 only PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller CO Line CO Line Interface Dials 123 4567 Telephone Company Destination 2011 DID No 4567 Interface E...

Page 217: ...e destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE line TIE Line Network TIE Line Forwarded Transferred Intercepted to 7 952 2011 Extn 2011 Extn 1011 Outside Caller CO Line CO Line Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 952 ...

Page 218: ...s the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access number of PBX 2 9 and telephone number 211 4567 2 9 8 2 6 1 Numbering Plan Main Features Trunk Group Access 2 PBX 1 sends the call to PBX 2 through the trunk group TRG 2 TIE line 3 PBX 2 sends the call to the outside party 211 4567 TIE Line Network TIE Line 9 211 4567 211 4567 Outside Party Interface Extn 1011 C...

Page 219: ...umber of PBX 1 8 trunk group number 02 TRG2 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 2 The call is connected to the outside party 211 4567 through PBX 2 which has PBX code 952 TIE Line Network TIE Line 952 9 211 4567 211 4567 Outside Party Interface Extn 1011 CO Line CO Line Dials 7 952 9 211 4567 or 802 952 9 211 4567 211 4567 Telephone Company PBX 1 PBX Code ...

Page 220: ...one number 211 4567 2 PBX 1 modifies the call adds the Idle Line Access number of PBX 2 9 and sends the call to PBX 2 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the call to the outside party 211 4567 TIE Line Network TIE Line 9 211 4567 211 4567 Outside Party Interface Extn 1011 CO Line CO Line Dials 9 211 4567 211 4567 Telephone Company PBX 1 PB...

Page 221: ...e Line Access number of PBX 2 9 and sends the call to PBX 2 which has PBX code 952 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the call to the outside party 211 4567 TIE Line Network TIE Line 952 9 211 4567 211 4567 Outside Party Interface Extn 1011 CO Line CO Line Dials 9 211 4567 211 4567 Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 I...

Page 222: ...To override this prohibition an extension of PBX 1 must enter a verification code assigned to PBX 2 to change the COS temporarily It is also possible to override the prohibition by specifying an extension at PBX 2 with the Walking COS feature to temporarily switch to that extension s COS 2 9 11 2 7 1 Class of Service COS Settings TRS TRS Level Day Lunch Break Night 2 9 12 2 7 2 Class of Service Ex...

Page 223: ...ure number verification code verification code personal identification number PIN Idle Line Access number of PBX 2 9 and the telephone number 211 4567 2 If the specified verification code applies COS 2 of PBX 2 the call is connected to the outside party through PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 TIE Line Network TIE Line 9 211 4567 Outside Party Interface Extn 1011 PB...

Page 224: ...identification number PIN Idle Line Access number of PBX 2 9 and the telephone number 211 4567 2 If the specified verification code applies COS 2 of PBX 2 the call is connected to the outside party through PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 TIE Line Network TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 CO Line CO Line Dials 7 952 9 211 4...

Page 225: ...all reaches the destination extension 1011 of PBX 2 through the TIE line and the call is forwarded transferred or intercepted to the outside party 211 4567 through the CO line TIE Line Network TIE Line 952 1011 Forwarded Transferred Intercepted to 211 4567 Outside Party Extn 1011 Extn 1011 CO Line CO Line Dials 7 952 1011 211 4567 Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface I...

Page 226: ...s number of PBX 2 9 and sends the call to PBX 2 which has PBX code 952 through the TIE line trunk group TRG 2 according to the ARS programming of PBX 1 3 PBX 2 sends the modified call to the outside party 333 123 4567 according to its ARS programming Telephone Company area code 333 Telephone Company area code 222 TIE Line Network TIE Line 952 9 1 333 123 4567 Outside Party Interface Interface Extn...

Page 227: ... TIE Modify Removed Number of Digits Added Number used to remove digits from and add a number to the dialed number of the TIE line call This modification may be needed depending on the TIE line network configuration 2 16 1 9 1 TIE Table Removed Number of Digits Added Number Trunk Group Programming Examples Your PBX is PBX 1 and there are four PBXs in your TIE line network To identify the CO line r...

Page 228: ...ence by dialing 3XXX The 1st route trunk group TRG 1 Sending no to PBX 2 3XXX The 2nd route trunk group TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialing 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 2 1 0 02 3...

Page 229: ...runk group TRG 1 Sending no to PBX 2 953 XXXX The 2nd route trunk group TRG 2 Sending no to PBX 4 953 XXXX Location 03 Location No Leading No Priority 1 Priority 2 TRG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 952 1 0 02 953 1 0 2 3 953 03 954 2 3 954 TRG 1 TIE Line Network Extn xxxx Extn 1xxx Extn xxxx Extn xxxx TRG 2 PBX 1 a 952 xxxx P...

Page 230: ...the PBX checks whether the completed number is an existing extension number at that PBX Example A TIE line call is sent to PBX 2 from PBX 1 If the number sent from PBX 1 is an extension number of PBX 2 e g 2011 the call will be received at extension 2011 If not PBX 2 checks the number in the TIE Line Routing and Modified Table of PBX 2 If the match is found in the table the call will be modified a...

Page 231: ...l is sent to PBX 2 from PBX 1 If the number sent from PBX 1 has the PBX code of PBX 2 952 the call will be received at the corresponding extension of PBX 2 e g 1011of PBX 2 If not PBX 2 checks the number in the TIE Line Routing and Modified Table of PBX 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 The number sent from...

Page 232: ...TIE Line Call by Own PBX Extension Number TIE line calls can be made using your own PBX extension numbering scheme 1 64 Explanation The PBX first searches local extensions for a matching number If a dialed number is not found at the local PBX the call can then be sent to a remote PBX and the remote PBX checks the TIE Line Routing Table for a corresponding entry Case 1 PBX 1 PBX 3 PBX 2 Extn 1000 E...

Page 233: ...ting the caller will hear a busy tone If required Intercept Routing can be activated The Inter digit time can be assigned for TIE line calls 2 9 4 2 3 Timers Counters Miscellaneous Incoming Call Inter digit Timer TIE Programming References PC Programming Manual 2 8 14 1 1 Slot Port Property PRI Port KX TDA100 KX TDA200 KX TDA600 only Network Numbering Plan Trunk Property 2 8 17 1 1 Slot Port Prope...

Page 234: ... the VPS were connected to the local PBX In addition the VPS can send Message Waiting notifications to extensions at any PBX and users can access their mailboxes directly using the Message Waiting button The VPS features available at extensions in a network are shown below No Feature Remote VPS Local VPS 1 Automatic Configuration Quick Setup No Yes 2 FWD to a Mailbox of the VPS Yes Yes 3 Intercept...

Page 235: ...mailbox 201 in the VPS will answer it and play the appropriate message 13 Two way Recording into the VPS No Yes 14 VPS Data Control by the PBX No Yes 15 Remote FWD Setting by the VM No Yes 16 VM Menu No Yes 17 Message clear on Check Out No Yes 18 Voice message number display Yes Yes No Feature Remote VPS Local VPS PBX 1 TIE Line Network Private network PBX 2 Outside Caller PBX 3 PBX 4 PBX 5 PBX 6 ...

Page 236: ...IG information over the private network When forwarding the call PBX 2 sends any received call information Caller ID number name etc along with the VM trunk group number to use applicable time mode and extension number and forwarding reason of the original destination extension to PBX 1 as Enhanced QSIG information PBX 1 TIE Line Network Private network PBX 2 Outside Caller PBX 3 PBX 4 PBX 5 PBX 6...

Page 237: ... installed in the PBX connected to the VPS and in all PBXs that will use this feature All PBXs in the network must be KX TDA or KX TDE series PBXs For information on the hardware requirements for KX TDE series PBXs that share the same VPS refer to the KX TDE Feature Manual Only KX TVA series VPSs connected using DPT integration support this feature Mailboxes for extensions connected to other PBXs ...

Page 238: ...f VPS at other PBX P 6 Then the extension user can transfer calls to a mailbox by pressing this key entering the mailbox number and going on hook The VM Menu feature cannot be used in a Centralized Voice Mail network When extensions belonging to a PBX that is not connected to the VPS have a mailbox in the VPS the VM Menu feature should be disabled for the mailbox using the Class of Service COS set...

Page 239: ...ransferred between PBXs 1 13 13 PRIVATE NETWORK FEATURES In the programming example that follows the PBXs in the network use the Extension Number method as shown in the illustration above However the PBX Access Code method can also be used 2 Network PBX ID Assignment Assign a Network PBX ID to each PBX in the network 2 16 2 9 2 Network Data Transmission Network Data Transmission for Centralized Op...

Page 240: ...h the network according to the routing tables of the IP GW cards When using VoIP it is necessary to identify the monitor PBXs to which to transmit extension status information for each card that will be used This is done by specifying the extension number of any extension for example the PBX operator at the monitor PBX as a Network Operator extension for that IP GW card Transmit Extension Status I...

Page 241: ... Monitor PBX At any extension attached to a monitor PBX customize a flexible button as an NDSS button for an extension registered above Then go off hook press this button once and go on hook again This activates the monitoring function The monitored PBX will begin to transmit information about the status of that extension and the monitor PBX will begin to receive the information The button light w...

Page 242: ... on the hardware requirements for KX TDE series PBXs that will monitor extensions or have extensions monitored refer to the KX TDE Feature Manual Each of Network PBX IDs 1 8 can only be assigned to one PBX within a network Assigning the same Network PBX ID to two PBXs will cause network data transmission problems It is only possible to assign NDSS buttons for extensions that have been previously r...

Page 243: ...n Number feature 1 13 13 PRIVATE NETWORK FEATURES Programming References PC Programming Manual 2 8 14 1 1 Slot Port Property PRI Port KX TDA100 KX TDA200 KX TDA600 only CO Setting Networking Data Transfer 2 9 11 2 7 1 Class of Service COS Settings Extension Feature Manager 2 11 5 4 1 4 Wired Extension Flexible Button Type Dial for NDSS 2 11 8 4 1 6 Wired Extension NDSS Link Data Send 2 11 13 4 2 3...

Page 244: ...t remote locations to receive calls together Conditions Hardware Requirement The KX TDA6920 KX TDA0920 or KX TDA5920 SD Memory Card for Software Upgrade to Enhanced Version must be installed in the PBX that will support virtual PSs The conditions for 1 9 4 ICD Group Features Outside Destinations also apply to this feature Programming References PC Programming Manual 2 9 17 2 9 System Options Optio...

Page 245: ...the extension number of the actual PS as registered at one of the other PBXs Then an Incoming Call Distribution ICD Group is created containing the registered PS and the virtual PSs When a call is received at one of the PBXs it is forwarded to all of the other PBXs One private network channel is used to forward an incoming call to one other PBX Therefore if a PS is registered at 3 other PBXs 3 pri...

Page 246: ...e overflow destination of the ICD Group Handover from one PBX to another PBX during a conversation is not possible Programming References PC Programming Manual 2 9 4 2 3 Timers Counters Miscellaneous System Wireless PS Out of Range Timer 2 9 17 2 9 System Options Option 4 System Wireless Out of Range Registration 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Main Floating Extension...

Page 247: ...Presentation Connected Line Identification Restriction COLR Prevents COLP being sent by the answered party 1 13 21 Private Network Features QSIG CLIP COLP Calling Connected Line Identification Presentation and CNIP CONP Calling Connected Name Identification Presentation Calling Name Identification Presentation CNIP Sends the caller s name to the QSIG network when making a call 1 13 21 Private Netw...

Page 248: ...res QSIG CT Call Transfer Completion of Calls to Busy Subscriber CCBS by QSIG Receives callback ringing when a busy called party on the QSIG network becomes free 1 13 19 Private Network Features QSIG CCBS Completion of Calls to Busy Subscriber Service Description Reference Network Direct Station Selection NDSS Allows the extensions connected to up to seven other PBXs in a network to be monitored a...

Page 249: ...one CCBS The last setting is effective The CCBS setting is canceled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds Programming References PC Programming Manual 2 8 14 1 1 Slot Port Property PRI Port KX TDA100 KX TDA200 KX TDA600 only Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS E911 2 8 32 1 3 Option New Card...

Page 250: ...mming Manual None Operating Manual References 1 3 29 FWD Call Forwarding Example Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network The call is forwarded to the forward destination of CO line calls of extension 2000 which is extension 1001 of PBX 1 The call between PBX 1 and PBX 2 is released and the call is connected directly t...

Page 251: ...mmed extension number and or name to the QSIG network when the extension user answers an incoming call The caller can see the number and or name of the answering party on his telephone display when the call is answered CLIP CNIP Example COLP CONP Example CLIP COLP Number The extension number sent to the QSIG network for CLIP COLP can be assigned for each extension through system programming CNIP C...

Page 252: ...en CLIP and CLIR by pressing the CLIR button and COLP and COLR by pressing the COLR button A flexible button can be customized as the CLIR or COLR button Programming References PC Programming Manual 2 8 14 1 1 Slot Port Property PRI Port KX TDA100 KX TDA200 KX TDA600 only Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS E911 2 9 8 2 6 1 Numbering Plan Main Features COL...

Page 253: ...nouncement and Call Transfer without Announcement is possible 1 3 8 Call Transfer Programming References PC Programming Manual Example Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network The call is transferred from extension 2000 to extension 1001 of PBX 1 The call between PBX 1 and PBX 2 is released and the call is connected di...

Page 254: ...1 13 23 Private Network Features VoIP Voice over Internet Protocol Description The PBX can connect to another PBX via a private IP network In this case voice signals are converted into IP packets VoIP and sent through this network VoIP networks support private network communications using TIE line service Example Required Programming PBX For making a call ARS programming 1 1 3 ARS Automatic Route ...

Page 255: ...d based on the leading number dialed Automatic Rerouting of VoIP Calls to Public CO Lines When a VoIP call cannot be completed successfully the PBX can automatically attempt to make the call using a public CO line instead This provides a backup method of making calls in cases when IP network transmission cannot be completed successfully Location No Leading No Priority 1 Priority 2 TRG Dial Modific...

Page 256: ...destination number When a call is made using the VoIP network if the PBX does not receive a reply from the other PBX within about 4 seconds of making the call or an error is returned the call is rerouted to a public CO line as specified Conditions Some QSIG services are available 1 13 18 PRIVATE NETWORK FEATURES QSIG Toll Restriction TRS settings apply to calls rerouted to public CO lines Programm...

Page 257: ...on A PS is assigned its own extension number when it is registered to a PBX The PS can use this extension number to make and receive calls just as a wired telephone can A PS can be a member of an incoming call distribution ICD group can be assigned as the destination for redirected calls etc just as a wired telephone can A PS can also be a member of a PS ring group 1 13 27 PS Ring Group A PS ring ...

Page 258: ... of another CS b Within range of another CS but that CS is busy c Screening a call via Live Call Screening LCS or recording a call via Two way Record 1 19 4 Voice Mail DPT Digital Integration d Paging other extensions 1 13 1 Paging e On a doorphone call f Dialing digits to make a CO line call g On a call with an extension which is recording the conversation via PC Console or PC Phone Conditions Ge...

Page 259: ... PS for available directories and usage Programming References PC Programming Manual 2 13 1 6 1 System Speed Dial Name CO Line Access Number Telephone Number Directory Type Description Programming PS Dialing Directory A list of names and telephone numbers Used to make a call to one of the stored parties Stored in the PS by the PS user Quick Dialing A list of frequently dialed feature numbers as we...

Page 260: ...ion ICD group the available channels of a CS will become busy just by ringing each PS Assigning a group of PSs to a PS ring group alleviates this strain on the CS because only one channel is needed to ring a PS ring group s members PS ring group members and related parameters are assigned through system programming as explained below a Floating Extension Number When this number is called all PSs i...

Page 261: ...dividually when a call is directed to their assigned extension numbers programming not shown here ICD Groups vs PS Ring Groups Assigning PSs to either an ICD group or a PS ring group will allow multiple PSs to receive group calls simultaneously The differences between the two are highlighted below Features PS Ring Group ICD Group Members can ring simultaneously when a call is received Floating Ext...

Page 262: ...hannels to ring each of the member PSs within its range Conditions A maximum of 32 PS ring groups can be programmed Calls can be distributed to member extensions using different methods The CS is less likely to be busy ringing all member PSs uses only one CS channel Members can log in log out and use Wrap up time ICD Group button Both PTs and PSs can belong to the same group Each member can belong...

Page 263: ... group is called their PSs will not ring but the caller will hear a ringback tone A PS ring group will only ring one call at a time on its member PSs If a PS ring group is ringing one call when another call is directed to the group the group will appear busy to the caller If a call is directed to a specific PS within the group in this situation and the PS is available to answer calls the PS will r...

Page 264: ...be performed simultaneously by two users The maximum number of simultaneous programmers that each PBX supports is as follows one system programmer 63 personal programmers one manager programmer 63 personal programmers 64 personal programmers System Programming Password Level To access system programming a valid password must be entered For more details see Section 1 13 3 Password Security Personal...

Page 265: ...ogramming Prog User Level System Password PT Programming Prog Administrator Level Manager Password PT Programming Prog 1 PT Programming Manual 2 1 PT Programming 516 Programming Mode Limitation Feature Manual References 1 3 19 COS Class of Service 1 11 1 Manager Features 2 1 Capacity of System Resources Operating Manual References 3 1 Personal Programming 3 2 Manager Programming 3 3 System Program...

Page 266: ...ming Example Quick Dialing Installing an EMEC MEC card in the PBX allows a separate set of entries with a maximum of 8 digits to be programmed Conditions Quick Dialing numbers follow the flexible numbering plan 1 6 4 Flexible Numbering Fixed Numbering Installation Manual References KX TDA50 2 5 6 MEC Card KX TDA5105 KX TDA100 KX TDA200 2 3 2 MEC Card KX TDA0105 KX TDA600 2 3 2 EMEC Card KX TDA6105...

Page 267: ...tem Password for Installer 4 10 characters Enter the system password for installer 1 13 3 Password Security Operator Manager Extension Number Assign a PBX operator 1 12 5 Operator Features This extension will be the operator for all time modes and is automatically assigned manager status to perform manager operations 1 11 1 Manager Features Flexible Numbering Type 1 Pattern 1 with 2 Pattern 2 with...

Page 268: ...erator Call can be selected Local Access 0 1 9 The feature number for Idle Line Access can be selected Remote Maintenance Number Remote Maintenance Dial Number Enter the complete telephone number of the PBX including the country code When necessary this number will be used to access the PBX from a remote location for maintenance purposes Item Parameter Description ...

Page 269: ... a user can attempt to redial the number by pressing the REDIAL button without going on hook This can be performed several times without having to go on hook Outgoing Call Log Display by REDIAL Button The REDIAL button can be programmed through system programming to display the Outgoing Call Log This feature is available for display PT users while on hook If the Outgoing Call Log is used to redial...

Page 270: ...fter Connection to Redial Memory Redial Call Log by Redial key 2 11 1 4 1 1 Wired Extension Extension Settings Option 7 Outgoing Call Log Memory 2 11 10 4 2 1 Portable Station Extension Settings Option 7 Outgoing Call Log Memory PT Programming Manual 205 Automatic Redial Repeat Times KX TDA100 KX TDA200 KX TDA600 only Feature Manual References 2 1 Capacity of System Resources Operating Manual Refe...

Page 271: ...isabled PT users cannot turn incoming call ringing off for their extension For the S CO G CO L CO ICD Group INTERCOM PDN and SDN buttons one of 30 ring tones can be assigned through personal programming Programming References PC Programming Manual 2 9 14 2 8 1 Ring Tone Patterns Call from CO Ring Tone Pattern Plan 1 8 2 9 15 2 8 2 Ring Tone Patterns Call from Doorphone Ring Tone Pattern Plan 1 8 2...

Page 272: ...calls to be made from the extension Check out Switches the status of selected room extensions from Check in to Check out Room extension data such as Timed Reminder or Last Number Redial data is cleared and Remote Extension Dial Lock is turned on restricting some calls This can be useful to prevent the room extension from being used when no guest is checked in Room Status Control Mode Pressing a Ro...

Page 273: ... Extensions associated with rooms must be one of the following types PT including IP PT SLT T1 OPX PSs cannot be checked in and out as room extensions When using extensions to represent guest rooms it is recommended to set the extension number of a room extension is the same as the room number for convenience If enabled through system programming check in and check out information is recorded by S...

Page 274: ...b Intercom call information outgoing c Log in Log out information d PBX error log 1 10 4 Local Alarm Information e Hospitality feature information 1 8 4 HOSPITALITY FEATURES f Printing Message information 1 13 11 Printing Message Memory for SMDR A specified number of records data can be remembered by the PBX When memory is full the oldest data is overwritten by new data With KX TDA100 KX TDA200 KX...

Page 275: ...OMPANY12345678 D CDE9876 I Q COMPANY ABC COMPANY12345678 123 123456XX In the office LOG IN LOG OUT EXT1235 Check in Check out Timed Reminder Start Timed Reminder No Answer Timed Reminder Answer I S003 ACC Code 10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 ...

Page 276: ...r minute AM or PM 3 Ext Extension Shows the extension number floating extension number etc which was engaged in the call Also shows the following codes Dxxx Outgoing CO line call from a doorphone xxx doorphone number 1 4 11 Doorphone Call Txxx Outgoing CO line call made via TIE line service xxx trunk group number xxx Verified call xxx verification code 1 19 1 Verification Code Entry 4 CO Shows the...

Page 277: ... added before I Outgoing Intercom Call Shows the dialed extension number followed by EXT Log in Log out Shows the Log in or Log out status Check in Check out Shows the check in or check out status 1 15 3 Room Status Control Timed Reminder Shows the status of a timed reminder either Start No Answer or Answer 1 17 4 Timed Reminder Printing Message Shows the selected message 1 13 11 Printing Message ...

Page 278: ...ain SMDR Print Information Outgoing Call 804 SMDR Outgoing Call Printing Incoming CO line call Controls whether incoming CO line calls are shown 2 18 1 11 1 Main SMDR Print Information Incoming Call 805 SMDR Incoming Call Printing Outgoing intercom call Controls whether outgoing intercom calls are recorded 2 18 1 11 1 Main SMDR Print Information Intercom Call Log in Log out status Controls whether...

Page 279: ...s Secret Dial Date order Controls the date format MM DD YY DD MM YY YY MM DD YY DD MM 2 18 1 11 1 Main SMDR SMDR Format Date Format Received call Controls whether the time of receiving an incoming CO line call is shown 2 18 1 11 1 Main SMDR Options SMDR Options Condition Code RC VR Answered call Controls whether the time of answering an incoming CO line call is shown 2 18 1 11 1 Main SMDR Options ...

Page 280: ...mers Counters Dial IRNA Recall Tone Dial Analog CO Call Duration Start 208 Call Duration Count Starting Time for LCOT Serial Interface RS 232C Parameters The following communication parameters can be assigned for the Serial Interface RS 232C port a New Line Code Select the code appropriate for the PC or printer If the PC or printer automatically feeds lines with carriage return select CR If not se...

Page 281: ...of the telephone company and do not get recorded on SMDR because in this case this PBX recognizes the telephone company as the host PBX Therefore only long distance calls are recorded on SMDR Installation Manual References KX TDA50 2 9 1 Connection of Peripherals KX TDA100 KX TDA200 2 10 1 Connection of Peripherals KX TDA600 2 3 2 EMEC Card KX TDA6105 2 13 1 Connection of Peripherals Programming R...

Page 282: ...omatically inserted between the user dialed Special Carrier Access code and the subsequent digits 1 13 4 Pause Insertion Conditions TRS Toll Restriction TRS checks only the dialed telephone number excluding the Special Carrier Access code 1 17 6 TRS Toll Restriction ARS A pause is not automatically inserted between the user dialed access code and the subsequent digits when ARS mode is enabled 1 1 ...

Page 283: ...he numbers from being viewed at any extension through personal programming Display Lock In this case the Incoming Outgoing Call Log displays and the SVM Log display are also locked and the voice messages in the user s message box cannot be played back An extension personal identification number PIN is required to use this feature 1 5 6 Extension PIN Personal Identification Number When an EMEC or M...

Page 284: ...ossible to override Toll Restriction TRS when dialing a number using System Speed Dialing 1 17 6 TRS Toll Restriction System Speed Dialing Display by AUTO DIAL STORE Button Pressing the AUTO DIAL STORE button on a display DPT or KX T7735 while on hook can display the System Speed Dialing Directory When an EMEC or MEC card is installed in the PBX System Speed Dialing numbers can be assigned separat...

Page 285: ... extension user with a message box An extension user can record a personal greeting message to greet a caller and ask him to leave a voice message The user can also play back and clear greeting messages and the voice messages left by callers Feature for a caller A caller can leave a voice message after hearing the greeting message For the KX TDA50 an SVM2 card is required For the KX TDA100 KX TDA2...

Page 286: ...ssages greeting messages and voice messages for extensions with a maximum total recording time of 60 minutes default can be recorded per card block This memory is shared between the message boxes of all extensions assigned to that card block The recording quality which can be selected through system programming determines the total recording time as follows PBX SVM Card 1 Floating Extension No 591...

Page 287: ...ard answers redirected calls plays back the relevant greeting message and records a voice message Incoming calls can be redirected to an SVM ESVM card by the following methods Call Forwarding FWD 1 6 6 FWD Call Forwarding Intercept Routing No Answer Busy DND 1 9 11 Intercept Routing Programming Example for Intercept Routing Recording Quality Recording Time with the SVM2 Card Recording Time with th...

Page 288: ...message has been recorded for a certain time mode the normal greeting message will be played instead If neither the normal greeting message nor the greeting message for a certain time mode have been recorded incoming calls will not be redirected to the SVM ESVM card in that time mode For example if a greeting message has only been recorded for night mode and no normal greeting message has been rec...

Page 289: ...Call Distribution ICD Group as described below In addition if the user s telephone has a Message button for another extension the user can easily access the message box of that extension and listen to the voice messages left by callers Message Box for Incoming Call Distribution ICD Group When a call is redirected to an SVM ESVM card from an ICD Group using Intercept Routing Overflow 1 9 5 ICD Grou...

Page 290: ...ing Display Lock A display PT user can lock the SVM Log display to prevent the user s information from being viewed and voice messages from being played back at any extension through personal programming Display Lock In this case the Incoming Outgoing Call Log displays and the Personal Speed Dialing number display are also locked An extension personal identification number PIN 1 5 6 Extension PIN ...

Page 291: ... Installation Manual References KX TDA50 2 5 4 SVM2 Card KX TDA5192 KX TDA100 KX TDA200 None KX TDA600 2 8 5 ESVM4 Card KX TDA0194 Programming References PC Programming Manual 2 5 4 Tool Simplified Voice Message Delete All Recording 2 5 5 Tool Simplified Voice Message Check Current Usage 2 8 25 1 1 Slot Card Property OPB3 KX TDA100 KX TDA200 KX TDA600 only SVM Feature 2 9 4 2 3 Timers Counters Mis...

Page 292: ...1 16 S 292 Feature Manual 1 20 1 Walking COS 2 1 Capacity of System Resources Operating Manual References 1 3 62 SVM Simplified Voice Message 3 1 2 Personal Programming ...

Page 293: ...mum expense One of the five channel types can be assigned to any one of the T1 card s 24 channels individually according to usage rates and customer needs 2 T1 Features The following table shows the features available for each channel type Explanation Feature Description 1 TIE TIE Line Service Refer to the TIE Line Service feature 1 13 13 PRIVATE NETWORK FEATURES 2 DID Direct Inward Dialing DID Re...

Page 294: ...is sent through an external pager loudspeaker when an incoming call is received Any extension user can answer the call 4 OPX Off Premise Extension OPX A single line telephone SLT which is installed off site can perform as if it were installed locally The SLT makes and receives calls through the PBX An extension number can be given to the OPX and extension data such as Class of Service COS is also ...

Page 295: ...ternal Pager 1 KX TDA100 KX TDA200 KX TDA600 only Paging EPG 2 External Pager 2 KX TDA100 KX TDA200 KX TDA600 only Paging EPG External Pager KX TDA50 only 2 12 2 5 2 External Pager PT Programming Manual 700 External Pager Floating Extension Number Operating Manual References 1 3 63 TAFAS Trunk Answer From Any Station 1 17 3 Tenant Service Description Tenant service is a cost effective method of pr...

Page 296: ... s extensions either when a call is made using the Idle Line Access method or when any CO Line Access method is used 1 3 14 CO Line Access The ARS mode for each tenant can also be programmed to be the same ARS mode assigned to the entire PBX or turned off 1 1 3 ARS Automatic Route Selection 2 13 6 6 6 Tenant ARS Mode c Audio Source for Music on Hold Determines the audio source for the Music on Hol...

Page 297: ...ringing at extensions belonging to another tenant 1 3 6 Call Pickup Retrieving calls being held by another tenant 1 3 2 Call Hold Programming Example Internal Call Block In this example Internal Call Block is employed to block calls between certain tenants Each extension in a tenant is assigned a COS that is not assigned to extensions which belong to another tenant a Extensions in Tenant 1 are eit...

Page 298: ...r tenant a Extensions in Tenant 1 are either COS 1 or 2 They can access trunk groups 1 and 2 b Extensions in Tenant 2 are either COS 3 or 4 They can access trunk groups 3 and 4 c Extensions in Tenant 3 are either COS 5 or 6 They can access trunk groups 5 and 6 COS 6 COS 1 COS 2 Extension User Group 1 Tenant 1 Extn 100 Extn 101 Extension User Group 2 Extn 103 Extn 102 COS 5 Extension User Group 5 T...

Page 299: ...all Block 2 9 13 2 7 3 Class of Service Internal Call Block 2 10 6 3 2 Extension Group 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Main Tenant Number 2 11 1 4 1 1 Wired Extension Extension Settings Main Extension Group 2 11 10 4 2 1 Portable Station Extension Settings Main Extension Group 2 12 1 5 1 Doorphone Tenant Number 2 12 7 5 5 External Sensor Tenant No 2 13 1 6 1 System Sp...

Page 300: ...tension user from his or her own extension Timed Reminder Remotely by the hotel operator Remote Wake up Call Conditions Be sure that the PBX clock is set to the correct time Only one timed reminder can be set for an extension at a time Setting a new reminder clears the previous reminder If both the extension user and the hotel operator set a timed reminder for the same extension the timed reminder...

Page 301: ...der 1 3 71 Wake up Call 1 17 5 Time Service Description Time modes are used by many PBX features to determine how they will function during different times of day For example incoming calls can be directed to sales staff during the day and to a Voice Processing System VPS at night extension users can be prohibited from making long distance calls during lunch time etc There are four time modes day ...

Page 302: ...me mode will switch automatically to another time mode at the time programmed in the tenant s Time Table and can be switched manually by pressing the Time Service button or by dialing the Time Service Switch feature number The current time mode day lunch break night and the switching mode automatic manual can be switched manually by an extension assigned as a manager or by an extension whose Class...

Page 303: ...ls handled by Intercept Routing 1 9 11 Intercept Routing c Destination of calls that are overflowed while waiting in a queue for an available agent of an incoming call distribution ICD group 1 9 5 ICD Group Features Overflow d Destination of incoming doorphone calls 1 4 11 Doorphone Call e Destination of Operator Calls 1 12 5 Operator Features f Toll Restriction TRS level of each COS g COS numbers...

Page 304: ... of a VPS during the lunch and night modes Explanation A call is received at 20 00 on CO line 01 1 The call will be handled by Time Table 1 2 The current time mode is night shown in Programming Example Time Table above 3 The call is directed to extension 150 which is a floating extension number used by the VPS programming not shown here 4 Holiday Mode The PBX can also accommodate 24 different holi...

Page 305: ...and end times of the following break modes can be specified through PC programming only Break 1 Break 2 Break 3 Note that if an end time is programmed for a break the day mode will start or resume at this time as shown previously in Visualization of Time Schedule for Tenant 1 example If no end time is programmed the break will continue until the start of the next time mode as shown in Time Table 4...

Page 306: ...Flexible Buttons 1 17 3 Tenant Service 1 17 6 TRS Toll Restriction 2 1 Capacity of System Resources Operating Manual References 1 3 65 Time Service 2 1 6 Time Service Mode Control 1 17 6 TRS Toll Restriction Description Toll Restriction TRS can prohibit extension users from making certain CO line calls based on the Class of Service COS assigned to them 2 11 1 4 1 1 Wired Extension Extension Settin...

Page 307: ...nd in the applicable table the call is denied There are five Denied Code Tables Each table applies to a corresponding TRS level as well as the level s preceding it as explained below An extension user tries to make a CO line call Was the number dialed using System Speed Dialing What is the TRS level Is the dialed number found in an applicable Denied Code Table Is the dialed number found in an appl...

Page 308: ...ally cannot make any CO line calls However if the same user s TRS level for System Speed Dialing is level 1 the user can make a CO line call to any number stored in System Speed Dialing TRS Level The TRS level is determined by the telephone codes set in the Denied Code Tables and Exception Code Tables As shown in the table below the Denied Code Tables for the higher levels are applied to all level...

Page 309: ...Countries where Clients are Located Cellular Phone Calls Long Distance Calls Local Calls Level 3 Secretary International Calls Cellular Phone Calls Boss s Cellular Phone Long Distance Calls Local Calls Level 4 Operator International Calls Cellular Phone Calls Long Distance Calls Local Calls Denied Code Tables Exception Code Tables Level 1 Not Programmable Not Programmable Level 2 011 Leading numbe...

Page 310: ...make long distance calls to cities where clients are located cellular phone calls and 2 2 14 5 7 5 Miscellaneous TRS Override by System Speed Dialing 509 TRS Level for System Speed Dialing Denied Code Tables 1 Exception Code Tables 2 Level 1 Not Programmable Not Programmable Level 2 Table for Level 2 Table for Level 2 Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for ...

Page 311: ...h is useful in preventing unauthorized calls which could possibly be made using certain telephone company exchanges 2 14 5 7 5 Miscellaneous TRS Check for dial TRS can also be programmed to check digits that are dialed after External Feature Access such as when trying to transfer a call to an outside party 1 5 1 EFA External Feature Access 2 14 5 7 5 Miscellaneous TRS Check after EFA Host PBX Acce...

Page 312: ...the following features is used the TRS level of the extension can be temporarily changed If two or more of these features are used simultaneously Dial Tone Transfer is used while the extension is locked for example the TRS level of the feature with the highest priority is applied for the duration of the call The numbers below 1 through 4 indicate the priority of each feature with 1 having the high...

Page 313: ...l Change 2 14 1 7 1 Denied Code 2 14 2 7 2 Exception Code 2 14 3 7 3 Special Carrier 2 14 5 7 5 Miscellaneous PT Programming Manual 300 TRS Override by System Speed Dialing 301 TRS Denied Code 302 TRS Exception Code 501 TRS Level 509 TRS Level for System Speed Dialing 602 Class of Service Feature Manual References 1 1 3 ARS Automatic Route Selection 1 3 14 CO Line Access 1 3 19 COS Class of Servic...

Page 314: ...MPR software data Operating system data area on either the EMPR card of the KX TDA600 the MPR card of the KX TDA100 KX TDA200 or the Main Board of the KX TDA50 Default system programming data for each country area Country area data area on the EMPR card MPR card or Main Board Language data for PT display Each language data area on the EMPR card MPR card or Main Board There are two types Type 1 Pro...

Page 315: ...ed 1 3 19 COS Class of Service the Itemized Billing code of the specified extension is applied 1 1 3 ARS Automatic Route Selection verification code is recorded on SMDR as the call originator instead of the extension number of the actual extension used 1 16 1 SMDR Station Message Detail Recording Verification Code Entry through DISA This feature is also available through DISA 1 4 7 DISA Direct Inw...

Page 316: ...PS Description An extension number can be assigned for a portable station PS without registering the PS unit itself This is known as temporary registration If a forward destination is then assigned for this PS all calls to that extension number will be forwarded to the assigned destination Using this setting to forward calls to outside destinations or destinations at another PBX allows those desti...

Page 317: ...t the same time 1 13 16 Private Network Features Network ICD Group PS Roaming by Network ICD Group One PS can be registered at up to 4 PBXs Using virtual PSs in an ICD Group all 4 PBXs can be called simultaneously to search for the PS 1 13 17 Private Network Features PS Roaming by Network ICD Group Automatic Fax Transfer KX TDA50 only A virtual PS can be used to forward fax calls to a fax machine ...

Page 318: ...d incoming calls When receiving a call the VPS can greet the caller offering them the option to leave a message or dial a number to reach the desired party The VPS can record the message for each extension and leave notification on the corresponding extension if the called extension is not able to answer calls 1 VM Group Type Simplified Voice Message SVM Registering a virtual PS as the first exten...

Page 319: ...up VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features With the KX TDA50 One VM DPT group can be assigned A maximum of 4 ports 8 channels of the VPS can form a group With the KX TDA100 KX TDA200 KX TDA600 A maximum of 2 for KX TDA100 200 or 8 for KX TDA600 KX TVS KX TVP systems can be connected to the PBX A maximum of one VM DPT group per KX TVS KX TVP can b...

Page 320: ...minal Device Assignment 2 2 8 5 1 1 Slot Port Property Extension Port DPT Type VM Unit No 3 2 8 5 1 1 Slot Port Property Extension Port DPT Type VM Port No 1 2 10 19 3 7 2 VM DPT Group Unit Settings Floating Extension No 660 VM Group Floating Extension Number 2 2 10 19 3 7 2 VM DPT Group Unit Settings Group Name DPT Property Slot 3 3 4 4 5 5 6 6 Port 1 2 1 2 1 2 1 2 Extn No 101 102 201 202 301 302...

Page 321: ...ling button When pressing this button the outgoing message OGM of the mailbox will be heard KX TDA50 All ports in a VM DPT group must be connected to either the same DLC card or to the pre installed Super Hybrid ports KX TDA100 KX TDA200 KX TDA600 All ports in a VM DPT group must be connected to a single DHLC or DLC card Programming References PC Programming Manual 2 8 5 1 1 Slot Port Property Ext...

Page 322: ... Transfer button when transferring a call to the mailbox of the VPS When the extension user presses this button and enters the desired extension number the PBX will transfer the call to the VM group and dial the mailbox number of the desired extension number with the required command after the VPS answers the call Therefore the caller can leave a message without knowing the mailbox number 5 Transf...

Page 323: ...URES 2 17 2 10 2 DIL Table Port Settings DIL Tenant Number VM Trunk Group No b DID the setting of each location number for DID 1 4 5 DID Direct Inward Dialing 2 17 3 10 3 DID Table KX TDA100 KX TDA200 KX TDA600 only Tenant Number VM Trunk Group No Example For DIL Calls Each location number can have its VM trunk group number message number and tenant number Explanation A CO line call handled by DIL...

Page 324: ...k Group Assignment a caller will hear a corresponding company greeting of the VPS Time mode day lunch break night of the preprogrammed tenant is applied to the DID destination and company greeting number 1 2 DID Programming Example VPS Programming Programming Example of Trunk Group Assignment 105 102 123 4567 123 2468 0001 0002 DID Destination Day Lunch Break Night Location No DID No DID Name John...

Page 325: ...CS button When the caller is leaving a message in the mailbox monitoring can be carried out in two ways each PT user can choose which through personal programming Live Call Screening Mode Set PS users cannot choose the way only Private mode is available for them Hands free mode The user can monitor the call automatically through the built in speaker Private mode The user will hear a warning tone T...

Page 326: ...t is recommended the LCS user assign an extension PIN This PIN will be required when setting LCS 1 5 6 Extension PIN Personal Identification Number If the user forgets the PIN it can be cleared by an extension assigned as the manager Each extension can be programmed to either end recording or continue recording the conversation after the call is intercepted through personal programming LCS Mode Se...

Page 327: ...No Floating Ext No for Two way Transfer Ext No Floating Ext No for Voice Mail Transfer Ext No of Mailbox for Two way Transfer 2 11 10 4 2 1 Portable Station Extension Settings Option 4 LCS Recording Mode 2 11 13 4 2 3 Portable Station Flexible Button Type Ext No Floating Ext No for Two way Record Ext No Floating Ext No for Two way Transfer Ext No Floating Ext No for Voice Mail Transfer Ext No of M...

Page 328: ...er to leave a voice message for a specified mailbox Example The VPS sends the message to the caller Thank you for calling Panasonic Please enter the mailbox number of the person you wish to leave your message for The caller dials the mailbox number Then the dialed number is sent to the VPS via the PBX The VPS sends the personal greeting to the caller You have reached Mike s voice mail I am sorry I...

Page 329: ...x of the VPS The PBX sends a mailbox number of the corresponding extension to the VPS when a call is forwarded from an extension to the VPS Therefore the caller can leave a message for the called extension without knowing the mailbox number FWD to the VPS Sequence Selection If an extension user sets FWD to the VPS any incoming call will be forwarded to the VPS It is also possible to send the AA co...

Page 330: ...Mailbox of the VPS An extension user can transfer a call to a mailbox of the VPS so that the caller can leave a message in the mailbox of the desired extension 1 3 8 Call Transfer The extension user should use the Voice Mail VM Transfer button when transferring a call to the mailbox of the VPS When the extension user presses this button and enters the desired extension number the PBX will transfer...

Page 331: ... thereby notifying the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stored in his mailbox without dialing such as a mailbox number It is programmable whether the PBX or the VPS cancels the Message Waiting feature e g turning off the Message button light 2 10 21 3 8 1 VM D...

Page 332: ...he PBX is ringing the corresponding extension 1 BT busy tone The called extension is busy 2 ROT reorder tone The dialed number is invalid 3 DND DND tone The called extension has set DND 1 4 9 DND Do Not Disturb 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling another port of the VPS 6 FWD...

Page 333: ...signal to the VPS 2 10 21 3 8 1 VM DTMF Group System Settings Timing DTMF Length for VM It is possible to select whether the mailbox number is the same as the extension number or the mailbox number is programmable for each extension number and incoming call distribution group Mailbox Access ID 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Miscellaneous Programmed Confirm confirmati...

Page 334: ...ime 2 10 12 3 5 1 Incoming Call Distribution Group Group Settings Miscellaneous Programmed Mailbox No 2 10 21 3 8 1 VM DTMF Group System Settings 2 10 22 3 8 2 VM DTMF Group Group Settings 2 11 1 4 1 1 Wired Extension Extension Settings Option 1 Programmed Mailbox No 2 11 5 4 1 4 Wired Extension Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer 2 11 10 4 2 1 Portable Station Exte...

Page 335: ...ns When a CO line call is made using Walking COS the Class of Service of the specified extension is applied 1 3 19 COS Class of Service the Itemized Billing code of the specified extension is applied 1 1 3 ARS Automatic Route Selection the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used 1 16 1 SMDR Station Message D...

Page 336: ...ion settings to be switched between PTs including IP PTs and SLTs Moving between tenants is also possible Incoming calls to your extension will reach you at your new location An extension personal identification number PIN is required to use this feature 1 5 6 Extension PIN Personal Identification Number If a DSS Console is connected to a PT and the DSS Console is continuously used with the PT aft...

Page 337: ...enable Whisper OHCA on any telephone however it may not function properly the caller s voice may be heard by both callers for example While an extension is receiving a Whisper OHCA if the extension user places the current CO line call on hold or transfers the current intercom call or CO line call the Whisper OHCA will become disabled and the calling extension will hear a ringback tone While an ext...

Page 338: ... assigned to the extension number of the wired telephone Wireless XDP Parallel mode can be turned on or off using the PS only To switch between the wired telephone and the PS during a conversation simply go off hook with the other telephone Alternatively to seize a separate line use another method such as pressing a CO or INTERCOM button In addition going off hook with the other telephone seizes a...

Page 339: ...ication Number COS Programming 1 3 19 COS Class of Service Extension User Group 1 7 1 GROUP FEATURES Transfer Recall Destination for Call Transfer and Call Park 1 3 5 Call Park 1 3 8 Call Transfer The PS will retain its original settings for the following items even when in Wireless XDP Parallel mode These settings can be set on the wired telephone and PS independently and the settings can be diff...

Page 340: ...on 2 9 8 2 6 1 Numbering Plan Main Features Wireless XDP Parallel Mode Set Cancel 2 9 11 2 7 1 Class of Service COS Settings Optional Device Other Extensions Accept Wireless XDP Parallel Mode Set by PS 2 11 1 4 1 1 Wired Extension Extension Settings Option 1 Wireless XDP PT Programming Manual 515 Wireless XDP Parallel Mode for Paired Telephone Feature Manual References 1 3 19 COS Class of Service ...

Page 341: ...Feature Manual 341 Section 2 Appendix ...

Page 342: ... 1 entry extension Host PBX Access Code 10 digits 10 entries trunk group Number of Characters of Name 20 Printing message 8 Queuing Time Table 64 128 Ring Tone Pattern Plan 8 Simultaneous Programmers one system programmer 63 personal programmers one manager programmer 63 personal programmers 64 personal programmers SMDR Call Storage 200 calls 200 calls 4000 calls w MEC card 1000 calls 4000 calls w...

Page 343: ...tries tenant Item KX TDA50 KX TDA100 KX TDA200 KX TDA600 Call Pickup Group 64 96 Idle Extension Hunting Group 64 16 extensions group 128 16 extensions group Incoming Call Distribution Group 128 32 extensions group 128 128 extensions group Paging Group 32 96 PS Ring Group 32 Trunk Group 64 96 VM DPT Group 1 group x 4 ports 8 channels 2 groups x 12 ports 24 channels 8 groups x 12 ports 24 channels V...

Page 344: ...Log PT 100 records extn 480 records system 100 records extn 3040 records system 100 records extn 6400 records system Incoming Call Log PS Incoming Call Distribution Group 100 records extn or group Total 2048 records system 100 records extn or group Total 6400 records system Message Waiting PS Incoming Call Distribution Group 256 640 Message Waiting PT SLT 256 512 1032 Item KX TDA50 KX TDA100 KX TD...

Page 345: ... 24 64 128 Item KX TDA50 KX TDA100 KX TDA200 KX TDA600 System Password for Installer 4 10 characters System Password for Administrator for PC Programming 4 10 characters System Password for User for PC Programming 4 10 characters System Password for Administrator for PT Programming 4 10 digits System Password for User for PT Programming 4 10 digits Manager Password 4 10 digits Item KX TDA50 KX TDA...

Page 346: ...e below lists the features that are available depending on the PBX model KX TDA50 KX TDA100 KX TDA200 KX TDA600 1 1 6 Automatic Fax Transfer 1 3 13 CLIP Calling Line Identification Presentation 1 4 5 DID Direct Inward Dialing 1 9 16 ISDN INTEGRATED SERVICES DIGITAL NETWORK FEATURES 1 13 7 PDN Primary Directory Number SDN Secondary Directory Number Extension 1 17 1 T1 Line Service Available ...

Page 347: ...e Patterns Default Confirmation Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 CO Line Call Limit Warning Tone DND Tone Confirmation Tone 5 ...

Page 348: ...2 3 Tones Ring Tones 348 Feature Manual Tone Patterns Default Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s ...

Page 349: ...Restriction 1 11 4 Music on Hold 1 12 2 OGM Outgoing Message 1 4 7 DISA Direct Inward System Access 1 13 24 PS Connection 2 1 Capacity of System Resources 2 4 2 KX TDA100 KX TDA200 PMPR Software File Version 1 1xxx New Contents 1 5 2 Emergency Call CLIP Number Notification 1 13 2 Paralleled Telephone Digital XDP 1 15 1 Redial Last Number Outgoing Call Log Display by REDIAL Button 1 16 4 Speed Dial...

Page 350: ...on Status Button 1 13 1 Paging Paging Group 1 13 24 PS Connection Handover 1 16 1 SMDR Station Message Detail Recording CD Condition Code 1 17 5 Time Service Features Using Time Service 2 1 Capacity of System Resources 2 4 3 KX TDA100 KX TDA200 PMPR Software File Version 2 0xxx New Contents 1 5 9 External Sensor 1 5 8 External Relay 1 8 4 HOSPITALITY FEATURES 1 9 15 IP PT IP Proprietary Telephone ...

Page 351: ... 3 21 CTI Computer Telephony Integration 1 13 15 Private Network Features NDSS Network Direct Station Selection 2 4 4 KX TDA100 KX TDA200 PMPR Software File Version 3 0xxx New Contents 1 3 11 CELLULAR PHONE FEATURES 1 4 7 DISA Direct Inward System Access DISA Automatic Walking COS DISA Call Transfer from Outside Destination 1 9 2 ICD Group Features Group Call Distribution Automatic Call Distributi...

Page 352: ...of Call Detection 1 6 4 Flexible Numbering Fixed Numbering 1 6 7 FWD DND Button Group FWD Button 1 8 1 Hands free Answerback 1 9 1 ICD GROUP FEATURES ICD Group button 1 9 3 ICD Group Features Log in Log out Wrap up Timer 1 10 3 Line Preference Outgoing 1 13 15 Private Network Features NDSS Network Direct Station Selection 1 13 18 PRIVATE NETWORK FEATURES QSIG 1 13 28 PT Programming 1 14 1 Quick Di...

Page 353: ...rk Features Centralized Voice Mail 1 13 15 Private Network Features NDSS Network Direct Station Selection 1 13 17 Private Network Features PS Roaming by Network ICD Group 2 4 5 KX TDA100 KX TDA200 PMPR Software File Version 3 2xxx New Contents 1 3 9 CALL WAITING FEATURES Automatic Call Waiting 1 13 7 PDN Primary Directory Number SDN Secondary Directory Number Extension Changed Contents 1 3 1 Calle...

Page 354: ...ng 1 17 6 TRS Toll Restriction 1 20 1 Walking COS 2 1 Capacity of System Resources 2 4 6 KX TDA50 PSMPR Software File Version 1 1xxx Changed Contents 1 3 6 Call Pickup Directed Call Pickup 1 3 9 CALL WAITING FEATURES Call Waiting Caller ID Visual Caller ID 1 13 1 Paging Paging Group 1 13 2 Paralleled Telephone Digital XDP 1 13 24 PS Connection Handover 1 16 1 SMDR Station Message Detail Recording ...

Page 355: ...r Telephony Integration 1 6 3 Flexible Buttons 1 6 4 Flexible Numbering Fixed Numbering 1 15 1 Redial Last Number 1 16 1 SMDR Station Message Detail Recording 1 17 4 Timed Reminder 1 17 6 TRS Toll Restriction 2 1 Capacity of System Resources KX TDA5920 SD Memory Card for Software Upgrade to Enhanced Version only Features 1 3 21 CTI Computer Telephony Integration 1 13 15 Private Network Features ND...

Page 356: ...lized Voice Mail 1 13 17 Private Network Features PS Roaming by Network ICD Group 1 13 23 Private Network Features VoIP Voice over Internet Protocol Automatic Rerouting of VoIP Calls to Public CO Lines 1 16 5 SVM Simplified Voice Message 1 19 2 Virtual PS Changed Contents 1 3 8 Call Transfer One touch Transfer 1 3 16 Conference 1 4 7 DISA Direct Inward System Access End of Call Detection 1 6 4 Fle...

Page 357: ... only 1 4 7 DISA Direct Inward System Access DISA Automatic Walking COS DISA Call Transfer from Outside Destination 1 9 2 ICD Group Features Group Call Distribution Automatic Call Distribution ACD 1 9 4 ICD Group Features Outside Destinations 1 13 13 PRIVATE NETWORK FEATURES TIE Line Call by Own PBX Extension Number 1 13 14 Private Network Features Centralized Voice Mail 1 13 15 Private Network Fe...

Page 358: ...ter Telephony Integration 1 4 7 DISA Direct Inward System Access 1 9 11 Intercept Routing 1 11 4 Music on Hold 1 13 13 PRIVATE NETWORK FEATURES Blocking CO line calls made through another PBX and how to override it TIE Line Call by Own PBX Extension Number 1 17 6 TRS Toll Restriction 1 20 1 Walking COS 2 1 Capacity of System Resources ...

Page 359: ...Feature Manual 359 Index ...

Page 360: ...ne Identification CLI Distribution 50 154 Calling Line Identification Presentation CLIP 29 51 Calling Line Identification Presentation CLIP QSIG 251 Calling Line Identification Restriction CLIR 52 Calling Line Identification Restriction CLIR QSIG 252 Calling Name Identification Presentation CNIP QSIG 251 Calling Name Identification Restriction CNIR QSIG 252 Calling Party Control CPC Signal Detecti...

Page 361: ...ension PIN Personal Identification Number 94 Extension PIN Lock 94 Extension Port Configuration 95 Extension Release Automatic 23 Extension User Group 121 Extension to CO Line Call Duration 56 External Feature Access EFA 89 External Relay 96 External Sensor 97 EXtra Device Port XDP 95 F Fax Transfer Automatic 24 Feature Clear Extension 93 Feature Highlights 4 First Party Call Control 62 Fixed Butt...

Page 362: ...emote Programming 199 Monitor Call 39 Multiple FWD 116 Multiple VPSs 237 Music on Hold 181 Music Source Assignment 181 Music Background BGM 27 Mute 182 N NDSS Network Direct Station Selection 239 Network Direct Station Selection NDSS 239 Network ICD Group 244 No Line Preference 171 172 Numbering Flexible Fixed 106 O Off hook Call Announcement OHCA 187 Off hook Monitor 184 OGM Outgoing Message 184 ...

Page 363: ...74 Station Password Lock Extension PIN Lock 94 Station Program Clear Extension Feature Clear 93 Station Speed Dialing Personal Speed Dialing 283 Supervisory 148 SVM Simplified Voice Message 285 SVM Log 288 System Speed Dialing 284 T T1 Line Service 293 TAFAS Trunk Answer From Any Station 294 Tenant Service 295 Tenant to Tenant Call Block 297 Terminate 102 Terminated Hunting 152 Third Party Call Co...

Page 364: ...Index 364 Feature Manual X XDP EXtra Device Port 95 XDP Digital 193 XDP Wireless 338 ...

Page 365: ...Index Feature Manual 365 ...

Page 366: ...nal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2006 Panasonic Communications Co Ltd All Rights Reserved PSQX3651VA KK0206BM4038 See More Panasonic Manuals www voicesonic com Phone 877 289 2829 Panasonic Telephone Systems ...

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