1.9 I
114
Feature Manual
→
Miscellaneous
2.9.12 [3-5-4] Incoming Call Distribution Group—Member
PT Programming Manual
[620] Incoming Call Distribution Group Member
[621] Incoming Call Distribution Group Delayed Ringing
[622] Incoming Call Distribution Group Floating Extension Number
[623] Incoming Call Distribution Group Name
[624] Incoming Call Distribution Group Distribution Method
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
1.6.3 Flexible Buttons
1.6.6 FWD (Call Forwarding)
2.1 Capacity of System Resources
1.9.2
ICD Group Features—Group Call Distribution
Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (
→
1.9.5 ICD Group
Features—Queuing).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method
Description
Uniform Call Distribution
(UCD)
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after the
extension that received the last call.
Extn.
A
Starts searching from
extn. B. (Skips extn. A.)
Received
the last call.
Extn.
B
Extn.
C
Extn.
D
Summary of Contents for KX- TAW848
Page 11: ...Feature Manual 11 Section 1 Features and Configurations...
Page 24: ...1 1 A 24 Feature Manual None Feature Manual References 1 17 3 Timed Reminder...
Page 100: ...1 6 F 100 Feature Manual Operating Manual References 3 1 2 Personal Programming...
Page 175: ...1 15 R Feature Manual 175 Feature Manual References 2 1 Capacity of System Resources...
Page 191: ...1 16 S Feature Manual 191 3 1 2 Personal Programming...
Page 234: ...1 20 W 234 Feature Manual...
Page 235: ...Feature Manual 235 Section 2 Appendix...
Page 244: ...2 3 Revision History 244 Feature Manual...
Page 245: ...Feature Manual 245 Index...