8. Help
63
8.3.4 Fax – receiving
I cannot send a fax
overseas.
L
Use the overseas transmission mode (feature #411 on page 55).
L
Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted or not clear.
L
If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L
Another telephone on the same line is off the hook. Hang up the
extension telephone and try again.
L
Try copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
L
The glass or rollers are dirty with correction fluid, etc. Clean them
(page 75). Please do not insert a document before correction fluid
has dried completely.
Problem
Cause & Solution
Problem
Cause & Solution
I cannot receive
documents.
L
The telephone line cord is connected to the
[
EXT
]
socket on the
unit. Connect to the
[
LINE
]
socket (page 21).
I cannot receive
documents automatically.
L
The receiving mode is set to TEL mode. Set to FAX ONLY mode
(page 37) or TEL/FAX mode (page 38).
L
The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #210 on page 53
and feature #212 on page 55).
The display shows
“
CONNECTING...
”, but
faxes are not received.
L
The incoming call is not a fax. Change the receiving mode to TEL
mode (page 37) or TEL/FAX mode (page 38).
A blank sheet is ejected.
L
The other party placed the document in their fax machine the
wrong way. Check with the other party.
The printing quality is
poor.
L
If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party’s machine. Ask them to send
a clearer copy of the document or to check their fax machine.
L
Some paper has instructions recommending which side to print on.
Try turning the paper over.
L
You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L
The remaining toner is low. Replace the toner cartridge (page 68).
L
To check the drum life and quality, please print the printer test list
(page 77). If printing quality is still poor, replace the toner cartridge
and drum unit.
L
The toner save mode is ON (feature #482 on page 54).
L
The glass or rollers are dirty with correction fluid, etc. Clean them
(page 75). Please do not insert a document before correction fluid
has dried completely.
I cannot receive
documents even though
paper is installed.
L
Feature #442 is activated and the received fax documents are
automatically transferred to the computer. View the received
documents using the computer (page 50).
FLM651E-PFQX2346ZB-en.book Page 63 Tuesday, November 22, 2005 3:26 PM
