8. Help
62
Troubleshooting
8.3 When a function does not work, check here
8.3.1 Initial settings
8.3.2 General
8.3.3 Fax – sending
Problem
Cause & Solution
I cannot hear a dial tone.
L
The telephone line cord is connected to the
[
EXT
]
socket on the
unit. Connect to the
[
LINE
]
socket (page 21).
L
If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall socket directly. If
the unit operates properly, check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The mains lead or telephone line cord is not connected. Check the
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line socket.
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 22).
Problem
Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L
Change to TEL mode (page 37) or TEL/FAX mode (page 38).
The
{
REDIAL/PAUSE
}
button does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
During programming, I
cannot enter the code or
ID number.
L
All or part of the number is the same. Change the number: feature
#434 (page 57) and #435 (page 57).
The unit beeps.
L
The memory reception alert of feature #437 is ON (page 57), and
the unit has a document in memory. Press
{
STOP
}
to stop the
beeps, then see the displayed message instructions to solve the
problem.
Problem
Cause & Solution
I cannot send documents.
L
The telephone line cord is connected to the
[
EXT
]
socket on the
unit. Connect to the
[
LINE
]
socket (page 21).
L
The other party’s fax machine is busy or has run out of recording
paper. Try again.
L
The other party’s machine is not a fax machine. Check with the
other party.
L
The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 32).
FLM651E-PFQX2346ZB-en.book Page 62 Tuesday, November 22, 2005 3:26 PM
