10. Help
67
Troubleshooting
10.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the mains lead and
turn OFF the cordless handset. Reconnect the mains lead and turn ON the cordless handset.
10.3.1 Initial settings
10.3.2 General
“
SMS Full
”
L
Erase unnecessary messages (page 33).
“
You must first
subscribe to Caller ID.
”
L
You must subscribe to Caller ID service. Once you receive caller information
after subscribing to Caller ID service, this message will not be displayed.
Problem
Cause & Solution
I cannot hear a dial tone.
L
If you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L
The mains lead or telephone line cord is not connected. Check the
connections.
L
If you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line socket.
The unit does not work.
L
Check the connections (page 17).
L
Make sure that the cordless handset’s battery is installed correctly (page
16) and fully charge it (page 18).
The unit does not ring.
L
The night mode feature is turned ON. Turn it OFF (page 24).
L
The ringer volume is turned OFF. Adjust it (page 19).
I cannot make calls.
L
You dialled a call restricted number. Remove the number from the call
restricted list (page 58).
Problem
Cause & Solution
The unit displays “
PAPER
JAMMED
” even though paper
is installed.
L
You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “
CHECK
PAPER
” even though paper is
inserted.
L
The paper is inserted halfway. Insert it correctly (page 75) and press
{
SET
}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L
Change the receiving mode to TEL mode (page 38), TEL/FAX mode (page
39) or TAM/FAX mode (page 40).
{
REDIAL
}
or
{
PAUSE
}
on the
base unit does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
Display
Cause & Solution
FC255E-PFQX2465ZA-en.book Page 67 Wednesday, April 26, 2006 9:17 AM
Summary of Contents for KX-FC255E
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