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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned on.
When using DC power supply
• Is 12 V DC power supply connect to the
power supply terminal?
→
Check whether the connection is appropri-
ately established.
• Is the AC adaptor in use compliant with the
Specifications?
→
Check the Specifications regarding AC
adaptor.
When using a PoE device for power supply
• Are the PoE device and the network connector
on the rear of the camera connected using a
LAN cable (4-pair)?
→
Check whether the connection is appropri-
ately established.
• Depending on the PoE device, the power sup
-
ply will stop when the demanded power
exceeds its total power limit for all PoE ports.
→
Refer to the operating instructions of the
PoE device in use.
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