Operating Instructions
95
2.15 Troubleshooting
Problem
Cause and Remedy
The camera image
is not displayed.
• The camera is not powered up.
Turn the camera on.
• The camera IP address is incorrect.
Set the proper IP address at the basic settings on the
camera registration information page.
• The authentication is required for the camera.
Set the proper user name and password at the basic
settings on the camera registration page.
• Network to which your PC is connected is not working.
Confirm that the network is working.
• The network is congested.
Pages may not be displayed immediately. Wait for a
while.
• The proxy setting is incorrect.
If the camera cannot be accessed without a proxy server,
the proxy setting should be set on this software. Check
[Use Proxy Server] and set the proxy settings at
[Tools]
[Preferences]
[Network Connection] on the
menu bar.
"Register a license
key." is displayed on
the monitoring
page.
• The license registration is not performed.
Perform the license registration entering registration
code and license key at [Help]
[License Registration]
on the menu bar.
Timer recording is
not working.
• The day of the week is not checked at the day of the week
setting on the timer page.
Check the day of the week to enable timer recording.
• Timer is disabled. (Timer is grayed out on the timer list.)
Select the timer on the timer list, and click [Enable] on the
menu displayed by right-clicking the timer list.
