Panasonic HNP11 Operating Instructions Manual Download Page 100

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Operating Instructions

100

Automatic Backup

Basic Settings Page

Camera List

CD-ROM Notice

Copy

Creating New Camera

Default Setting List

Editing Camera Information

Enabling or Disabling the Cameras

End-User License Agreement

Error Message List

Exporting the Camera Information

Focus

Image Settings Page

Importing the Camera Information

Included Accessories

Installation Procedure

Installing This Software

JPEG Conversion

Keyword

Keyword Page

License Registration

Manual Recording

Menu Bar

Monitoring Page

Motion Detection Page

Motion Detection Recording

Network Camera Recorder Window

Online Registration

Operation Bar

Preset Buttons

Proxy Server

Recorded Image Page

Recording Capacity Limit Page

Registering the Camera

Search Time Period

Searching the Recorded Images

Security Cautions

Selecting a Folder to Save Images

System Requirements for your PC

Timer List Page

Timer Recording

Toolbar Buttons

Trademarks

Troubleshooting

Summary of Contents for HNP11

Page 1: ...nual before using and save this manual for future reference Network Camera Recorder Trial Version Please note that since this software is a trial version camera registration is restricted to only 1 camera and support services are not available ...

Page 2: ...ion when the motion was detected Advanced Timer Recording and Search Ability You can set a keyword in timer recording see page 58 You can manage images by keyword 10 settings can be set in timer recording for each camera Additionally you can search images by time recording method such as timer recording and motion detection recording or keyword see page 65 Other Features Layout Feature of Operatio...

Page 3: ...trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Screen shots reprinted with permission from Microsoft Corporation All other trademarks identified herein are the property of their respective owners Items Descri...

Page 4: ...tering a New License 20 1 7 2 Performing Online Registration 22 2 Software Operation 25 2 1 Selecting a Folder to Save Images 25 2 2 Automatically Backing up Recorded Images 28 2 3 Using a Proxy Server 30 2 4 Registering the Camera 32 2 4 1 Creating New Camera 32 2 4 2 Editing Camera Information 40 2 5 Network Camera Recorder Window 41 2 5 1 Monitoring Page 47 2 5 2 Recorded Image Page 48 2 5 3 Ti...

Page 5: ...onverting the Recorded Images 72 2 12 1 Converting the Recorded Images to JPEG files 72 2 13 Other Features 74 2 13 1 Importing the Camera Information 74 2 13 2 Exporting the Camera Information 74 2 13 3 Copying the Recorded Images 75 2 13 4 Changing the Keyword of the Recorded Images 75 2 13 5 Deleting the Recorded Images 76 2 14 Error Message List 77 2 15 Troubleshooting 95 2 16 Default Setting ...

Page 6: ...unreadable because of a scratch Do not touch the CD ROM surface and avoid leaving fingerprints on it It may become unreadable because of dust Do not place the CD ROM in any place where it will be subjected to direct sun light or high temperature such as around a heater CD ROM may become unreadable because of change in shape Do not throw or bend CD ROM CD ROM may become unreadable because of a scra...

Page 7: ...or suspension of the use of this product by a third party Take the following measures to avoid security breaches To prevent malicious attack to your PC or recorded images keep newly updating the installed software on your PC such as operating system web browser antivirus software or Network Camera Recorder Perform the version update to intensify the security If you receive data from the Internet p...

Page 8: ...ights in or to the SOFTWARE and its related documentation all of which title and rights shall remain with PANASONIC or its licensor 2 LICENSE 3 RESTRICTIONS You may not reverse engineer decompile or disassemble the SOFTWARE except as expressly permitted by applicable laws You may not use copy modify alter rent lease or transfer the SOFTWARE its related documentation or any copies thereof in whole ...

Page 9: ...that such defective media is returned to your place of purchase within such ninety 90 day period along with a copy of the receipt showing your date of purchase 6 LIMITATION OF LIABILITY EXCEPT AS STATED ABOVE PANASONIC DOES NOT MAKE OR PASS ON TO YOU OR OTHER THIRD PARTY ANY WARRANTY OR REPRESENTATION INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICUL...

Page 10: ... The legal agreement is required when installing this software Install this software see page 11 Perform the license registration see page 20 To use this software perform the license registration by getting a license key on online registration The attached registration code stickers are required Select the folder to save images see page 25 Configure the camera see page 32 Operate recording and mon...

Page 11: ...allation Selection window automatically appears Notes If Installation Selection window does not appear open the CD ROM and double click autorun exe file Adobe Acrobat Reader must be installed on your PC It can be downloaded from the Adobe website 2 Click Install Network Camera Recorder If this software has been installed the following window is displayed Install this software after removing this s...

Page 12: ... Instructions 12 Note If you do not log in as an administrator account user you cannot install this software and the following windows will be displayed Log in as an administrator Installation window appears or ...

Page 13: ...ext License Agreement window appears 4 Check I Agree and click Next Choose Destination Location window appears Notes To securely manage recorded images selecting Just me is recommended Everyone means users having an administrator account ...

Page 14: ...ination folder The destination must have more than 200 MB free capacity If you click Disk Cost installable drives each drive disk size and free capacity are displayed 5 Select the destination folder and click Next Installation Confirmation window is displayed ...

Page 15: ...Operating Instructions 15 6 Click Next This software starts installation After the installation Installation Complete window is displayed ...

Page 16: ...estart is displayed on the system tray lights red during recording Notes If the operation window is started but is displayed this software is working Timer recording is also working To close this software right click and select Exit The button will be deleted from the system tray ...

Page 17: ... double click setup exe file on the CD ROM 2 Click Install Network Camera If this software have been installed the following window is displayed 3 Check Repair Network Camera Recorder or Remove Network Camera Recorder and click Finish If the modification or deletion is complete the confirmation window is displayed Note If you delete this software the camera settings and recorded images are not del...

Page 18: ...his software is displayed Notes These softwares cannot work at the same time Use only a software This software can be started from the program menus Clicking ncr2 exe file at the destination also starts this software If the license is not registered the License Registration window is displayed Click Issue a license key on online registration to register a license ...

Page 19: ...Operating Instructions 19 1 6 2 Closing This Software Click File Exit on the menu bar ...

Page 20: ...elow 1 7 1 Registering a New License 1 Display the License Registration window If the license is not registered the License Registration window is displayed You can also display the window by selecting Help License Registration 2 Click Issue a license key on online registration The online registration website is displayed See page 22 for the online registration 3 Enter the registration code and li...

Page 21: ...1 4 Click OK Note If the following window is displayed the registration code or license key is incorrect Confirm them and enter them again Note If the registration is complete License Registration on the menu bar is grayed out ...

Page 22: ...otes Enter http www comm 9 com ncr on the address bar and press enter on the keyboard to access the online registration website Internet Explorer 6 0 or later is recommended Other web browsers may not display the online registration website The online registration can be performed from other PCs that are connected to the Internet ...

Page 23: ...ext The registration code are shown on the attached registration code stickers The Privacy Information website is displayed 3 Enter the requirements and click Register Note The login password will be required in the future support Be sure to make a note to remember it ...

Page 24: ...om ncr on the address bar and press enter on the keyboard to access the online registration website 2 Enter the registration code and login password and click Next The license key is displayed When the login password is lost 1 Enter http www comm 9 com ncr on the address bar and press enter on the keyboard to access the online registration website 2 Click If you forget your login password please c...

Page 25: ... hierarchy depth must be within 6 to prevent the system from getting unstable The recorded images in the destination folder are displayed on the screen If you change the destination folder the recorded images in the former folder are not displayed File sizes of recorded images listed below can be used as a baseline 1 frame size Recorded capacity can be calculated by Size KB x Frame Rate frames per...

Page 26: ...Operating Instructions 26 1 Start this software and select Tools Preferences Destination Folder on the menu bar The destination folder page is displayed ...

Page 27: ... or greater as your destination folder to prevent the system from getting unstable 5 Click OK Notes Recorded images are saved in the following folder If the image cannot be recorded error message is displayed Do not manually delete move or change any files in the index folder or data folder NCR2 data Folder to store recorded images Destination folder Folder to store data to search recorded images ...

Page 28: ...ally Backing up Recorded Images Recorded images can be backed up automatically at the specified time 1 Select Tools Preferences Backup on the menu bar The backup setting page is displayed 2 Set the parameters and click OK a b c Check the box ...

Page 29: ...his software may be delayed during backup If images are recorded during backup the recorded images will be backed up next time Do not manually delete move or change any files in the index folder or data folder in the backup folder a Select your destination folder for backup See page 26 for how to access the backup page Create the folder in advance The level of the folder hierarchy depth must be wi...

Page 30: ...the Internet you using a proxy server You cannot connect to the camera without the proxy settings If you do not use a proxy server this setting is not required 1 Select Tools Preferences Network Connection on the menu bar The proxy setting page is displayed 2 Check Use a proxy server set the parameters and click OK ...

Page 31: ...rt number Enter them after asking your administrator Enter the alphanumeric characters Enter only the numeric character for port number Proxy User Name and Proxy Password Enter the user name and password for the proxy server if required Enter them after asking your administrator Enter the alphanumeric characters ...

Page 32: ...menu displayed by right clicking on the camera list see page 68 The create new camera page is displayed 2 Set the parameters and click OK The camera preview is displayed on the camera list Page Selection Tab Basic Settings Displays the setup page for the camera name and IP address see page 33 Image Settings Displays the setup page for the image size and recording method see page 35 Recording Capac...

Page 33: ...m 250 characters Comment Enter the information of the camera such as a location The comment is displayed on the screen see page 47 Maximum 128 characters Camera Address Enter the IP address or domain name mandatory Enter the alphanumeric characters Port Enter the port number When port number is 80 default you do not need to enter port number Enter the numeric characters ...

Page 34: ...If you set security setting authentication setting enter administrator user name and password of the camera Enter the alphanumeric characters 4 to 15 characters Password is saved in encryption Use a proxy server If you enable the proxy settings see page 30 Use a proxy server is enabled If the camera is using a proxy server check Use a proxy server Setting Description ...

Page 35: ...on Select 640 x 480 320 x 240 default or 160 x 120 Image Quality Select Favor Clarity Standard default or Favor Motion Recorded Frequency Set the interval to record images Not Specify 1 Specify 2 or Setting Intervals 3 1 If you record images as they are set on the camera set to Not Specify Images are recorded as the camera sends images through its max bandwidth 2 If you select Audio and Image you ...

Page 36: ...return to a default If you change the capacity to a smaller value than the current capacity this software deletes old images E g if you change the capacity to 200 MB when you recorded images up to 250 MB 50 MB old images are deleted Setting Description Limit Recording Capacity To limit the capacity check Limit the recording capacity and set the capacity Select Stop recording or Delete old images a...

Page 37: ... to Default and clicking OK the current settings become as a default If you click Return to Default the settings return to a default Setting Description Recording Method Record images in the time period before or after motion detection Threshold Adjust the threshold to start recording If the threshold is set low this software sensitively detects changes Sensitivity If you set sensitivity high ampl...

Page 38: ...d do not check the boxes of before motion detection and after motion detection Motion detection level is changed depending on resolution image quality object situation and network environment Confirm the level by performing motion detection recording On the monitoring page clicking displays motion detection bar Motion Detection Bar The threshold is the border between green and red If the level exc...

Page 39: ...uctions 39 Keyword Page Setting Description Keyword 1 Keyword 2 Put a keyword to manually recorded images 2 keywords keyword 1 keyword 2 can be set If you set a keyword you can search recorded images by it see page 65 ...

Page 40: ... Edit Current Camera on the menu bar You can change camera information on the menu displayed by right clicking on the camera list see page 68 The change camera information page is displayed 2 Set the parameters and click OK See page 33 to page 39 for details about parameters ...

Page 41: ... Page Selection tab Monitoring Image Displays the current image see page 47 Recorded Image Displays the recorded image list and playback image see page 48 Timer List Displays the timer list see page 49 Camera List see page 68 Menu Bar see page 44 Toolbar Buttons see page 46 Operation Bar see page 51 Status Bar Monitoring Page see page 47 Displays the status Double clicking or clicking displays it ...

Page 42: ...ging the layout moving the operation bar Note If you move the window while pressing Ctrl on the keyboard the window is located as an independent window You can move the location by dragging The window is embedded by dragging on the page ...

Page 43: ...st The camera list enables you to simultaneously monitor multiple cameras and to view the camera in a larger size see page 68 Note If you move the window while pressing Ctrl on the keyboard the window is located as an independent window The window is embedded on the page ...

Page 44: ...isplay mode Select camera preview size Display or hide camera list operation bar or recorded image list Select camera move on the toolbar display mode recording button display Display or hide status bar Start recording Start motion detection recording Stop recording Register new camera Edit camera information Display previous camera image Display next camera image Delete registered camera Enable o...

Page 45: ...or disable timers Delete selected timers Convert recorded image to JPEG file Import camera setting information Export camera setting information to a file Open preference page Destination Backup and Network Connection page Help License Registration Open Operating Instructions Download About Network Camera Recorder Open license registration page Open operating instructions pdf file Open online regi...

Page 46: ...rrent camera Starts recording Selects a next camera from the current camera Starts motion detection recording Fits the image to the window Stops recording Shrinks the image by 25 minimum 25 of the actual size Displays a scale Expands the image by 25 maximum 700 of the actual size ...

Page 47: ...e monitoring page Camera List see page 68 The registered cameras are listed Right clicking the image displays menus Motion Detection Bar see page 57 The bar is displayed when the motion detection starts The threshold of the motion detection recording is displayed The comment of registered camera is displayed Monitoring page of the selected camera Camera name ...

Page 48: ...een see page 61 Displays the images selected on the recorded images Recorded Image List see page 61 Lists the recorded images Recording Method Selection Tab The recorded images are displayed in a group of recording method Clicking Search displays a search page Search Page see page 65 Searches the recorded images The result is shown on the search tab page The screen size can be changed by dragging ...

Page 49: ...le disable or delete timer on the timer list page see page 60 Right click the timer list to display the menu Select the timer name and right click it to display the menu Select the multiple timer names and right click them to display the menu Timer List List the set timers ...

Page 50: ...e 41 to page 43 If you monitor the camera with audio feature audio may be interrupted due to your PC performance or network environment In this case lower the max bandwidth setting on the Network page of the camera If the camera is set to display a static image the monitoring page displays a blue screen is displayed if the camera supports audio You can operate the camera see page 51 Selected camer...

Page 51: ...al range and returns to the original position Pan Tilt Home Position 1 Controls lens direction Pan Left Right Tilt Up Down and Home Position Center Preset Button 1 Applies the camera direction to a preset position Zoom 1 Zooms in or out see page 52 Tele Wide Focus 1 Focuses the image see page 53 Near Auto Far Brightness 1 Changes brightness in nine steps including STD Standard Clicking or changes ...

Page 52: ...zooms out The camera zooms in or out at a regular rate 1 Optical zoom is 21x and digital zoom is 2x The camera supports the 42x zoom from the firmware version 1 75 If you have not updated the camera download the latest firmware from the Panasonic Network Camera support website at http panasonic co jp pcc products en netwkcam ...

Page 53: ...es Automatic Focus Click button It is recommended to use automatic focus You can return to automatic focus from manual focus clicking button Manual Focus Clicking or sets the camera to manual focus button moves the pint closer to the camera button moves the pint further from the camera ...

Page 54: ...position to registered position Registered buttons are displayed blue Unregistered buttons are displayed gray Note If the preset button is changed while this software is being used the change is not reflected on this software Clicking Refresh displays the latest preset buttons 1 Click the preset number Preset name is displayed in the upper side ...

Page 55: ... displayed during recording see page 68 Left Green Center Red You can select Start Recording or Stop Recording on the record menu bar You can record multiple cameras simultaneously Notes If you select multiple cameras select cameras while pressing Ctrl on the keyboard File sizes of recorded images listed below can be used as a baseline 1 frame size Resolution Items Favor Clarity Standard Favor Mot...

Page 56: ...out 2 08 GB The setting change on operation bar is not reflected to recording If you change resolution or image quality of recorded images change the settings on the image settings page see page 35 To stop recording always click button or select Record Stop Recording If you close the operation window recording program does not stop If icon is displayed on the system tray the recording program is a...

Page 57: ... on the record menu bar You can record multiple cameras simultaneously Notes If you select multiple cameras select cameras while pressing Ctrl on the keyboard You can record images before or after the motion is detected Motion detection level is changed depending on resolution image quality object situation and network environment Confirm the level by performing motion detection recording to assur...

Page 58: ...ee page 68 2 Select Timer Create New Timer on the menu bar The create new timer page is displayed Click Create New Timer on the menu displayed by right clicking the timer list page see page 49 3 Set the parameters and click OK The timer is displayed on the timer list page see page 49 Items Descriptions Basic Settings Timer Name Enter a timer name mandatory The timer name is displayed on the timer ...

Page 59: ...is displayed on the system tray the recording program is always working see page 16 Timer Schedule To set a timer set start time end time and the day of the week Checking Daily sets the daily timer recording during the specified time period If you set the day of the week check Day of the Week Setting and specify the day or multiple days of the week If the day of the week is not checked the timer r...

Page 60: ...e page 58 for details about parameters Click Edit Current Camera or double click the timer to display the setting page Enabling Disabling or Deleting Timers If you create a timer the timer is enabled The timer menu bar enables you to enable disable or delete timers Timer recording is available only when the timer is enabled The disabled timer is not working You can enable disable or delete timers ...

Page 61: ...ame is displayed to play the recorded images If the number of recorded images exceeds 100 100 and 100 are displayed The image before or after 100th can be displayed Recorded Image List Select the image to play Page Selection Tab Recorded images are listed by the recording method Screen All Displays all recorded images Manual Recording Displays manually recorded images Timer Recording Displays time...

Page 62: ...tton is changed to during pause To start playing again click If the camera does not support audio is displayed Displays the recorded date and time Time is displayed with a millisecond Screen Jump Button Displays the time period button by 1 hour Clicking the time period displays recorded images from that time on Displays the next image Display a previous image from the displayed image Slider Bar Th...

Page 63: ...n the Network page of the camera If you click the minimize button during playback or change the page to monitoring page recorded image or timer list page the playback is paused Recorded images can be played in the following ways Double clicking the recorded image Select Playback on the menu displayed by right clicking the recorded image list Select Playback Start on the menu bar Note Pause Stop Ne...

Page 64: ...selecting another camera preview or closing this software Audio cannot be adjusted Audio can be played only at the medium speed default Adjust the slider bar displayed by right clicking volume button If the camera does not support audio the button is not displayed Adjust the slider bar displayed by right clicking playback button ...

Page 65: ...page 67 Specifies the day of the week To search in the day of the week check it Specifies the keyword you set Specifies searching folder recording status and recording method Searched Target Select destination folder or backup folder to search images Recorded Status Select recording status from all normal recording 1 or motion detection recording 2 Recording Method Select recording method from all...

Page 66: ...example if you set Tuesday and Current Recorded Image this software searches images recorded on Tuesday Clicking deletes all search results Searched images can be played on the screen see page 61 The images that are being backed up cannot be the target for the search The search condition is displayed The search result is displayed If the number of recorded images exceeds 100 100 and 100 are displa...

Page 67: ...nd time or selecting it from the calendar Entering Date and Time Selecting Date and Time from Calendar Note Second cannot be set in the time period Directly enter date and time If you do not set it this software search images after the set time If you click it the calendar is displayed Select the date from the calendar Displays the previous month Displays the next month ...

Page 68: ...en Center Red Motion detection recording Left Green Center and Right Red Stand by state for motion detection recording Left Green Right Red If you select a camera preview and right click it menu is displayed The camera can be set from the menu Create New Camera Displays the create new camera page see page 32 Image Size Changes camera preview sizes 320 x 240 240 x 180 160 x 120 120 x 90 default 80 ...

Page 69: ...Operating Instructions 69 Notes Double clicking or clicking displays the camera list on another window see page 41 If the camera is not operated for 15 seconds the indicator of monitoring turns off ...

Page 70: ...able or disable multiple cameras If you select multiple cameras select cameras while pressing Ctrl key on the keyboard To Disable Cameras The following window is displayed Click OK to disable it If you disable the camera the monitoring page is not displayed Manual recording and timer recording cannot be operated Disabling the Camera01 camera Notes You can play images recorded by the disabled camer...

Page 71: ... page 70 1 Select the camera to delete and select Camera Delete on the menu bar You can delete cameras from the menu displayed by right clicking camera list see page 68 You can delete multiple cameras If you select multiple cameras select cameras while pressing Ctrl key on the keyboard Confirmation window is displayed 2 Click Delete The camera and recorded images are deleted Clicking Disable disab...

Page 72: ...e 68 2 Select recorded images to convert to JPEG files on the recorded image page The selected recorded image is displayed on the screen 3 Select Tools JPEG Conversion on the menu bar You can select JPEG Conversion from the menu displayed by right clicking the recorded image list 4 Specify the start time and end time 5 Set the interval to convert 6 Click OK The folder selection window is displayed...

Page 73: ...rsion is complete the following window is displayed JPEG converted images are saved into the created folder in the location The folder is created for each 1 000 images Notes If you do not set the time all selected images are converted to JPEG files If it is canceled images are saved till it is canceled ...

Page 74: ...rmation is imported Notes This software can import camera information from BB HNP60 or this software Setting information cannot be imported if you cannot access the target camera for the setting information 2 13 2 Exporting the Camera Information This software can export the camera information The camera information can be exported for this software on another PC 1 Select Tools Export Camera Setti...

Page 75: ...ch as Paint You can copy the image by selecting Edit Copy on the menu bar 2 13 4 Changing the Keyword of the Recorded Images You can change the keyword set to the recorded images 1 Select a camera preview on the camera list Selected camera is displayed in a blue frame see page 68 2 Select an image to change the keyword on the recorded image page 3 Select Recorded Images Edit Keyword on the menu ba...

Page 76: ... images to delete on the recorded image page You can select multiple images 3 Select Recorded Images Delete on the menu bar You can select Delete on the menu displayed by right clicking the recorded image The confirmation window is displayed 4 Click OK The selected images are deleted Note This software can delete 100 images at a time If images to delete exceeds 100 repeat the deletion ...

Page 77: ...haracters or less The Comment was more than 128 characters Follow the instruction message Image Settings Specify Recorded Frequency and Sound Recording cannot be selected simultaneously Either set Recorded Frequency to Not Specify or set the recording settings to Image Only Image settings are set to Recorded Frequency Specify and Audio and Image are selected simultaneously Or if another tab or OK ...

Page 78: ... and Remedy Keyword Keyword 1 should be 40 characters or less Keyword 1 was more than 40 characters Follow the instruction message Keyword 2 should be 40 characters or less Keyword 2 was more than 40 characters Follow the instruction message ...

Page 79: ...udio Recording Settings Limit the Recording Capacity Recording Capacity Motion when Reaching the Recording Capacity Recording Flag before Motion Detection Number of Seconds before Motion Detection Recording Flag after Motion Detection Number of Seconds after Motion Detection Sensitivity Threshold Keyword 1 Keyword 2 Camera Type This is a software error If same error message appears after trying ag...

Page 80: ...dio Button but no check in any of the Day Buttons One day or more must be selected Timer Name should be 24 characters or less Timer Name was more than 24 characters Follow the instruction message Keyword Keyword 1 should be 40 characters or less Keyword 1 was more than 40 characters Follow the instruction message Keyword 2 should be 40 characters or less Keyword 2 was more than 40 characters Follo...

Page 81: ...umber of Seconds before Motion Detection Recording Flag after Motion Detection Number of Seconds after Motion Detection Keyword 1 Keyword 2 This is a software error Check that the correct information is inputted into each error heading Problem Cause and Remedy Destination Enter Minimum Free Disk Space Hard Disk Capacity space was blank Follow the instruction message Minimum Free Disk Space should ...

Page 82: ...number not between 100 and 50000 was entered in the Minimum Free Disk Space blank Follow the instruction message Minimum Free Disk Space should be less than the current free space XXX MB The free space on the disk is larger than the free space on the drive Follow the instruction message Select Backup Folder The Backup Destination Folder Path space was blank Follow the instruction message Network E...

Page 83: ...Address Proxy Server Address Port Proxy User Name Proxy Password This is a software error If same error message appears after trying again restart your PC If situation does not improve even after restarting contact the Network Camera Customer Contact Center Problem Cause and Remedy Search Keyword should be 40 characters or less If Search Keyword was more than 40 characters Follow the instruction m...

Page 84: ...te and Time Day Specification Keyword Folder Specification This is a software error If same error message appears after trying again restart your PC If situation does not improve even after restarting contact the Network Camera Customer Contact Center Problem Cause and Remedy Keyword 1 should be 40 characters or less Keyword 1 was more than 40 characters Follow the instruction message Keyword 2 sh...

Page 85: ...stration Code space was blank Follow the instruction message Enter License Key License Key space was blank Follow the instruction message The web browser could not be started Start the web browser and access the following URL Web browser could not be started Download product information support information and camera portal site Install the web browser Internet Explorer 6 0 or later An error has o...

Page 86: ...nstruction message Conversion Interval should be between 1 and end time start time seconds The number is larger than the time period between the start time and end time Follow the instruction message Conversion Interval should be between 1 and 3600 The image is recorded for more than 1 hour but the converted interval is not between 1 and 3600 Follow the instruction message The conversion file is p...

Page 87: ...this software If situation does not improve after restarting the software restart your PC This software fails to start the ncrcore exe file Restart your PC An internal communication error has occurred Restart this software If situation does not improve after restarting the software restart your PC The ncrcore exe file is not started or this software cannot open the ncrcore exe file Restart your PC...

Page 88: ...are deleted Follow the instruction message Recorded images in use cannot be deleted Stop the recording and try again You are deleting images during recording Follow the instruction message The recorded images could not be found Refresh the Recorded Image List and try again You manually deleted recorded images Follow the instruction message There were recorded images that could not be deleted Try a...

Page 89: ...individually You clicked Yes in the Is it OK to apply the proxy settings to all of the cameras message but the saving is failed Check the Use Proxy Server box for each camera on the registration information change or basic settings page XXXX error occurred during importing XXXX File Type File Size Memory Shortage Open This software cannot import from the file at Tools Import Camera Settings The fi...

Page 90: ...ncorrect Are you sure you want to save The proxy server cannot be accessed Check the address and port number of the proxy server Proxy server could not be authenticated Check the User Name and Password and try again This software does not pass the proxy authentication Check the user name and password of the proxy server The web browser could not be started Start the web browser and access the foll...

Page 91: ...r than the actual capacity Set the disk free capacity smaller than the actual capacity XXXX cannot be accessed XXXX Save Destination Folder Backup Folder JPEG Conversion Folder Import File Export File The folder or file cannot be accessed because the drive cannot be found or the path is not available Properly select a folder of file If Set to Default is checked settings are returned to the state i...

Page 92: ...does not improve even after restarting contact the Network Camera Customer Contact Center An error has occurred in the XXXX parameter in Delete Camera Try again XXXX Camera ID If same error message appears after trying again restart your PC If situation does not improve even after restarting contact the Network Camera Customer Contact Center An error has occurred in the XXXX parameter in Manual Re...

Page 93: ...pace on the backup destination disk and that the backup destination folder is in a writable condition then back up again The backup destination free space has reached the limit set on the preferences page or the backup destination folder is not writable and backup is stopped 1 Decrease the backup destination free space 2 Create enough free space on the backup destination folder 3 Confirm that ther...

Page 94: ...curs during backup Confirm that the backup destination folder is writable If same error message appears after trying again restart your PC If situation does not improve even after restarting contact the Network Camera Customer Contact Center Problem Cause and Remedy ...

Page 95: ...he proxy setting is incorrect If the camera cannot be accessed without a proxy server the proxy setting should be set on this software Check Use Proxy Server and set the proxy settings at Tools Preferences Network Connection on the menu bar Register a license key is displayed on the monitoring page The license registration is not performed Perform the license registration entering registration cod...

Page 96: ... on your PC is muted or set to minimum Adjust the volume on the volume control window on your PC Speaker is malfunctioning Confirm that the speaker is working Audio cannot be listened while viewing images with audio Image Only is selected at record settings on the camera registration information page If Image Only is selected the audio is not recorded Select Image and Audio to record audio Audio i...

Page 97: ... Standard Recorded Frequency Not Specify Audio Recording Settings Image Only Recording Capacity Limit Limit the recording capacity Motion Detection Before motion is detected After motion is detected 5 seconds Keyword Keyword 1 Keyword 2 Create New Timer Timer Registration Information Basic Settings Timer Name Timer Schedule Daily Start Time 00 00 00 End Time 00 00 00 Recording Method Record images...

Page 98: ... Recorded Status All Recording Method All Preferences Destination Destination C Program Files Panasonic NCR2 Maintaining the hard disk capacity 100 MB Backup Perform Automatic Backup Backup Folder Minimum Free Disk Space Backup Schedule Network Connection Use a proxy server Proxy Address Port Proxy User Name Proxy Password Items Default ...

Page 99: ...Operating Instructions 99 Index ...

Page 100: ...talling This Software 11 J JPEG Conversion 72 K Keyword 75 Keyword Page 39 L License Registration 20 M Manual Recording 55 Menu Bar 44 Monitoring Page 47 Motion Detection Page 37 Motion Detection Recording 57 N Network Camera Recorder Window 41 O Online Registration 22 Operation Bar 51 P Preset Buttons 54 Proxy Server 30 R Recorded Image Page 48 Recording Capacity Limit Page 36 Registering the Cam...

Page 101: ...Operating Instructions 101 W Window Display 41 Z Zoom 52 ...

Page 102: ...PSQX3576ZA KK0904RM0 ...

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