Troubleshooting
30
Troubleshooting (Basic)
■
Starting Up
Other startup problems.
●
Check to see if there was a disk error.
Remove all peripheral devices including an external display.
Perform either of the following procedures.
● For the desktop screen:
1. Right-click
at the bottom left corner of the Desktop
screen.
2. Click [File Explorer].
● For the Start screen:
1. Right-click on the Start screen.
2. Click [PC].
Click
(Start) - [Computer].
Right-click [Windows (C:)], and click [Properties].
Right-click [Local Disc (C:)], and click [Properties].
Click [Tools] - [Check].
Click [Tools] - [Check Now...].
•
A standard user needs to enter an administrator password.
Follow the on-screen instructions.
●
Start the computer in Safe Mode and check the error details.
(
è
page 27 “Windows does not start up”.)
■
Entering Password
Even after entering the
password, password input
screen is displayed again.
●
The computer may be in ten-key mode.
If the NumLk indicator lights, press
NumLk
to disable the
ten-key mode, and then input.
●
The computer may be in Caps Lock mode.
If the Caps Lock indicator lights, press
Caps Lock
to
disable the Caps Lock mode, and then input.
Cannot log on to Windows.
(“The user name or
password is incorrect” is
displayed.)
●
The user name (account name) includes the “@” mark.
If another user account exists:
Log on to Windows using another user account, and delete the
account that includes “@”. Then create a new account.
If no other account exists:
You need to reinstall Windows (
è
■
Shutting down
Windows does not shut
down.
●
Remove all peripheral devices.
●
Wait one or two minutes. It is not a malfunction.
