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Panasonic AW-HE40HWP, Operating Instructions Manual

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Panasonic AW-HE40HWP Operating Instructions Manual Download Page 48

48

Symptom

Cause and remedial action

Reference 

pages

Cannot operate using 
the controller

 

●

Is the unit connected to the controller properly?

  Refer to the Operating Instructions of the controller.

P.19 to 24

 

●

The user authorization must be set to OFF when the AW-RP50, 
AW-RP120, and AK-HRP200 remote camera controllers are 
connected in a network.

<Operations and 

Settings>

P.78

 

●

Are all the cameras in the daisy-chain connection turned on?

P.20

 

●

It may be necessary to upgrade the version of the controller so 
that the controller will support the unit.

  Consult with your dealer.

–––

The unit turns in the 
opposite direction to 
the one operated

 

●

Has the stand-alone (Desktop) installation setting been selected 
correctly?

<Operations and 

Settings>

P.46, P.75

 

●

The reversal setting may have been established at the controller if 
the unit is connected to the controller.

  Refer to the Operating Instructions of the controller.

–––

The status display 
lamp blinks red

 

●

The PoE+ power supply conditions do not meet the specifications.

  Check the power supply device.

P.34

No access is possible 
from the web browser

 

●

Has a LAN cable of category 5 or above been connected to the 
LAN connector for IP control?

P.23

 

●

Is the [LINK] LED of the LAN connector for IP control lit?

   If it is not lit, it means that something is wrong with the connection 

to the LAN or that the network at the connection destination is not 
working properly. 
Check the LAN cable for defective contacts, and check the wiring.

P.23

 

●

Is the power on?

   If the unit’s status display lamp is off or if it has lit up orange,  

it means that the unit’s power is not being supplied.

<Operations and 

Settings>

P.7

 

●

Has a valid IP address been set in the unit?

<Operations and 

Settings>

P.79

Troubleshooting

(continued)

Summary of Contents for AW-HE40HWP

Page 1: ... a PDF file on the CD ROM supplied with the unit Operations and Settings The Operations and Settings describes how to operate the unit and how to establish its settings The Operations and Settings is contained as a PDF file on the CD ROM supplied with the unit Adobe Reader is required to read PDF files Download it from the Adobe Systems website Die Bedienungsanleitung in Deutsch ist als PDF Datei ...

Page 2: ...ur lire les fichiers PDF Le télécharger depuis le site Web d Adobe Systems ITALIANO Come aprire i file dei manuali di istruzioni per l uso Se inserendo il CD ROM si apre la schermata di installazione del software interrompere l installazione Aprendo INDEX pdf sul CD ROM viene visualizzato un elenco di manuali di istruzioni per l uso Fare clic sul nome del documento corrispondente al manuale da apr...

Page 3: ...HOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE For details refer to the license conditions that appear when the operation described on P 81 of the Operations and Settings is performed At least three 3 years from delivery of this product Panasonic will give to any third party who contacts us at the contact information provided below for a ...

Page 4: ...oing to be used 17 When installing the unit on a desktop 17 When mounting the unit on a tripod 17 Connections 18 Connections with an HD monitor 18 Connecting a controller AW RP50 AW RP120 IP connection example 19 System example 1 connection with commercially available controller RS 232C daisy chain connection 20 System example 2 connection with commercially available controller RS 422 connection 2...

Page 5: ...s camera intended for use only with the Mount Bracket enclosed with the unit and Panasonic Direct Ceiling Mount Bracket WV Q105A Use with other apparatus is capable of resulting in instability causing possible injury WARNING Installation should only be performed by qualified installation personnel Improper installation may result in the entire apparatus falling down and causing injury Read this fi...

Page 6: ...ews No of screws Minimum withdrawal strength per screw Approx 1 5 kg 3 30 lb Direct mount supplied accessory Approx 0 23 kg 0 51 lb Hanging Desktop M4 screws supplied accessory 4 196 N 20 kgf Ensure that the mounting strength can support a weight that is at least five times the total mass of the equipment including the camera s main unit WV Q105A optional accessory Approx 0 15 kg 0 33 lb For ceili...

Page 7: ...plugged into and unplugged from the outlet easily When connecting the AC adaptor to a power outlet on the ceiling or on any other surface where dust may collect wipe off the dust on the power plug at periodic intervals as an anti tracking measure Power switch The unit does not have a power switch The power turns on when its power plug is connected to a power outlet When the power is turned on the ...

Page 8: ...mounting space Refer to the illustration and determine where the unit is to be installed and in which direction it should be mounted Factor in the unit mounting area and include space for the wires extending from its rear panel The asterisk in the illustration marks the position and dimensions of the hole for mounting the mount bracket 130 5 1 8 83 5 3 9 32 156 6 1 8 160 6 5 16 78 3 1 16 65 2 9 16...

Page 9: ...ils etc Note 3 Attach the drop prevention wire Pull out the drop prevention wire from the bottom panel of the unit and engage the end with the wire ring through the hole of the mount bracket hook Pull the drop prevention wire and check that it has been attached securely to the hook Pull out the drop prevention wire and engage it with the mount bracket hook End of hook Drop prevention wire Holding ...

Page 10: ...8 kgf cm Main unit mounting screw M3 screw with flat washer spring washer Status display lamp Approx 15 On the camera main unit Holes x3 used to insert the bottom panel On the mount bracket Protrusions x3 used for inserting the camera Hole for checking the positioning Do not do this work while holding the camera head since doing so may result in malfunctioning of the unit Use only the screws suppl...

Page 11: ... the AC adaptor cable Loosely secure the cable clamp Fasten the cable clamp Loosely secure the cable clamp in the area shown above Take hold of the strap part slide the cable clamp until it stops moving and then secure it tightly Always disconnect the power supply before connecting or disconnecting cables Connecting or disconnecting cables while the power is turned on may result in malfunctions No...

Page 12: ...revention wire supplied with the WV Q105A to the anchor bolts Mounting the anchor bolts and direct ceiling mount bracket This job is facilitated if the direct ceiling mount bracket is loosely secured to the ceiling panel in one place and the direct ceiling mount bracket and anchor bolts are vertically aligned before the nuts are tightened up 2 First remove the screws which were loosely fastened in...

Page 13: ... approx 2 0 kg 4 41 lb of the camera once it has been installed but also the weight of the L shaped mounting fixture and its supports Use supports that are strong enough to withstand the total weight of the camera once it has been installed and any vibration or other forces to secure the L shaped mounting fixture If the supports are not capable of bearing this weight and forces the unit may become...

Page 14: ...used to secure the unit and mount bracket 4 Push the unit A Turn it approximately 15 degrees away from the installed position B and remove it C Main unit mounting screw M3 screw with flat washer spring washer Approx 15 Do not do this work while holding the camera head since doing so may result in malfunctioning of the unit Note 5 Disengage the drop prevention wire from the mount bracket ...

Page 15: ...he drop prevention wire 4 Mount the unit Align the position of the hole for checking the positioning with the status display lamp Align the holes on the camera main unit used to insert the bottom panel with the protrusions on the mount bracket used for inserting the camera push the camera to the bracket firmly and rotate the main unit by about 15 degrees in the direction of the arrow Secure the un...

Page 16: ...secure the cable clamp in the area shown above Take hold of the strap part slide the cable clamp until it stops moving and then secure it tightly RS 232C cable RS 232C cable LAN cable for RS 422 LAN cable for RS 422 Always disconnect the power supply before connecting or disconnecting cables Connecting or disconnecting cables while the power is turned on may result in malfunctions Note The unit is...

Page 17: ...ect Incorrect When mounting the unit on a tripod Attach the tripod to the threaded holes for mounting the camera on the camera s bottom panel Place the tripod on a completely flat and level surface Tighten the screws by hand to mount the tripod securely Use screw for mounting the tripod that satisfy the following standard Screw for mounting tripod 1 4 20UNC ISO1222 6 35 mm 4 5 mm to 6 mm 0 18 to 0...

Page 18: ...onitor HD monitor SDI signal AW HE40S only HDMI signal AW HE40H only HD Integrated Camera AW HE40 Wireless remote controller optional accessory Up to four units can be operated using one remote control Supplied AC adaptor Supplied AC adaptor ...

Page 19: ... SV POWER ON BOOT NM 12V IN LAN Pan tilt head camera control signal HDMI SDI signal HD Integrated Camera AW HE40 Remote Camera Controller AW RP50 Remote Camera Controller AW RP120 Supplied AC adaptor External DC power supply Supplied AC adaptor LAN cable Monitor The unit automatically detects the straight cable or crossover cable connected to the LAN connector ...

Page 20: ...e unit For details on the service switches see Service switch settings page 41 SW1 Camera address setting standard serial communication Set to AUTO or 1 to 7 Set address numbers so that they do not duplicate each other SW2 SW3 SW4 Communication format Enable standard serial communication ON SW7 Communication baud rate Set to 9600 bps OFF or 38400 bps ON based on your commercially available control...

Page 21: ...amera address setting standard serial communication Set to AUTO or 1 to 7 Set address numbers so that they do not duplicate each other SW2 SW3 SW4 Communication format Enable standard serial communication ON SW7 Communication baud rate Set to 9600 bps OFF or 38400 bps ON based on your commercially available controller SW8 Communication connector Set to RS 422 OFF Configure the following items in t...

Page 22: ...control signal LAN cable straight cable System tally External DC power supply Remote Camera Controller AW RP120 Compact Live Switcher AW HS50 Supplied AC adaptor RS 422 connector The AC adaptor provided with the unit is not shown in the above figure Supplied AC adaptor SDI output is supported only by the AW HE40S Make sure the LAN cable connected to the RS 422 connector is a straight cable ...

Page 23: ...tor 1 Monitor 2 Monitor Monitor LAN cable straight cable Remote Camera Controller AW RP50 The AC adaptor provided with the unit is not shown in the above figure Supplied AC adaptor Supplied AC adaptor Personal computer IP video display Wireless access point Mobile terminal IP video display SDI output is supported only by the AW HE40S The unit automatically detects the straight cable or crossover c...

Page 24: ...cially available controller HD Integrated Camera AW HE40 Monitor Supplied AC adaptor Remote camera control signal Infrared remote control supplied with commercially available controller Configure the service switches at the bottom of the unit For details on the service switches see Service switch settings page 41 SW6 Infrared output Set to ON Note on grounding Ground the unit via the SIGNAL GND gr...

Page 25: ...25 Installation Instructions Appearance Unit mm inch R80 R3 5 32 160 6 5 16 183 7 13 64 129 5 5 64 48 1 57 64 3 1 8 77 3 1 32 80 3 5 32 166 6 17 32 AW HE40H AW HE40S ...

Page 26: ...op of the equipment CAUTION To reduce the risk of fire or electric shock and annoying interference use the recommended accessories only CAUTION In order to maintain adequate ventilation do not install or place this unit in a bookcase built in cabinet or any other confined space To prevent risk of electric shock or fire hazard due to overheating ensure that curtains and any other materials do not o...

Page 27: ...ollow all instructions 5 Do not use this apparatus near water 6 Clean only with dry cloth 7 Do not block any ventilation openings Install in accordance with the manufacturer s instructions 8 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 9 Do not defeat the safety purpose of the polarized or grounding type plug...

Page 28: ...f the power supply cord shall remain readily operable The AC receptacle mains socket outlet shall be installed near the equipment and shall be easily accessible To completely disconnect this equipment from the AC mains disconnect the power cord plug from the AC receptacle CAUTION Check the installation at least once a year An improper installation could cause the unit to fall off resulting in pers...

Page 29: ... shielded cables which suit the intended purpose of the apparatus Video signal connecting cables Use double shielded coaxial cables which are designed for 75 ohm type high frequency applications for SDI Serial Digital Interface Coaxial cables which are designed for 75 ohm type high frequency applications are recommended for analog video signals Audio signal connecting cables If your apparatus supp...

Page 30: ...anasonic Testing Centre Winsbergring 15 22525 Hamburg Germany FOR U K ONLY This appliance is supplied with a moulded three pin mains plug for your safety and convenience A 5 amp fuse is fitted in this plug Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362 Check for the ASTA mark or the BSI mark on the...

Page 31: ...rts standard serial communication formats allowing connection to commercially available controllers The unit is available in two color variations white or black to suit your intended application and environment Required personal computer environment CPU Intel CoreTM2 Duo 2 4 GHz or higher recommended Memory For Windows 1 GB or higher 2 GB or higher for Microsoft Windows 8 1 Microsoft Windows 8 Mic...

Page 32: ...Network security As you will use the unit connected to a network your attention is called to the following security risks A Leakage or theft of information through the unit B Use of the unit for illegal operations by persons with malicious intent C Interference with or stoppage of the unit by persons with malicious intent It is your responsibility to take precautions such as those described below ...

Page 33: ...on High degree of compatibility with Panasonic s currently available controllers enabling a flexible system to be put together A maximum of five units can be operated by serial control from one of Panasonic s currently available controllers AW RP50 AW RP120 and AK HRP200 The unit can also be used together with the cameras and pan tilt head unit systems currently available from Panasonic Corporatio...

Page 34: ...the unit is 100 meters 328 ft Using a cable that is lower than category 5e may result in reduced power supply capabilities Notes 1 Power over Ethernet Plus Referred to as PoE in this manual 2 For details on PoE power supply devices for which operation has been verified consult your local dealer Equipped with a high dynamic range HDR imaging function This reduces overexposure and loss of dark detai...

Page 35: ...cs Operations and Settings Easy IP Setup Software EasyIpSetup exe Mount bracket for installation surface Hanging Desktop 1 page 9 page 15 Main unit mounting screw with flat washer spring washer M3 x 6 mm 1 page 10 page 15 Power cable 1 5 m 4 92 ft for AW HE40HWP AW HE40HKP AW HE40SWP AW HE40SKP 1 for AW HE40HWE AW HE40HKE AW HE40SWE AW HE40SKE 2 Drop prevention wire 1 already attached to the unit ...

Page 36: ...ss may not be obtained when shooting bright objects using the auto settings for the gain and iris In cases like this set the shutter speed to manual and adjust Zooming and focusing When the focus is set manually out of focusing may occur during zooming After zooming if necessary either adjust the focus or set the focus to auto When using the focus at the manual setting proceed with zooming after s...

Page 37: ...r the monitor may be damaged Use of a screen saver is recommended Concerning the IP address setting Do not run the Easy IP Setup Software on a multiple number of personal computers for a single camera and set the IP address at the same time Otherwise you will be unable to complete the proper procedure and set the IP address correctly Do not allow foreign matter to make contact with the rotating pa...

Page 38: ...ensing directions in which the wireless remote control signals travel Note If the unit is installed near fluorescent lights plasma monitors or other such products or if the unit is exposed to sunlight the effects of the light may make it impossible for the unit to be operated using the wireless remote control Be sure to follow the steps below for installation and use Take steps to ensure that the ...

Page 39: ...mera pedestal and on either side eStatus display lamp This lights in the following way depending on the status of the unit Orange When the standby status is established Green When the power is on Red When trouble has occurred in the unit Green and blinks twice When a signal matched by the remote control ID has been received from the wireless remote control optional accessory while the power is on ...

Page 40: ...o be connected Note mDC IN connector 12V IN Connect the AC adaptor supplied with the unit to this connector to supply the DC 12 V voltage to the unit nCable clamp This is used to hold the cable connection to the DC IN connector and prevent it from becoming disconnected oGround connector Connects to the ground connector on a wall outlet ground bar etc for grounding page 24 pRS 422 connector RS 422 ...

Page 41: ...s to AUTO under normal circumstances When cameras are set to AUTO addresses will be assigned to the cameras automatically in response operation from the controller in the order in which the cameras were connected To manually configure the address set the switches as follows Address AUTO 1 2 3 4 5 6 7 SW1 OFF ON OFF ON OFF ON OFF ON SW2 OFF ON ON OFF OFF ON ON OFF SW3 OFF ON ON ON ON OFF OFF OFF 2 ...

Page 42: ...erated Once a button has been selected the unit corresponding to the selected button can be operated eSET button If this button is pressed when one of the Manual1 to 3 settings has been selected for Scene on the camera menu and the AWB A memory or AWB B memory has been selected by the white balance adjustment the white balance is automatically adjusted and registered in the selected memory fMODE b...

Page 43: ... selected prior to the change will be restored kFOCUS buttons F N These are used to adjust the lens focus manually when the manual setting is established for the lens focus The focus is adjusted in the far using the F button and in the near using the N button lA FOCUS button This is used when automatically adjusting the lens focus mM FOCUS button This is used when manually adjusting the lens focus...

Page 44: ...s using wireless remote controls set a different remote control ID for each control When using one unit set the remote control ID to CAM1 unless the setting needs to be changed Setting procedure Operate the unit s camera menu or the web screen to select a remote control ID CAM1 to CAM4 The camera s CAM1 to CAM4 settings correspond to the CAM1 to CAM4 buttons on the wireless remote control The fact...

Page 45: ... PDF file If after the network settings have been established another device in the same network has the same IP address the network operations will not be performed properly Set the IP address in such a way that it does not duplicate an existing IP address Do not establish network settings from a multiple number of Easy IP Setup Software programs at the same time for a single camera Similarly do ...

Page 46: ...isplayed in the IPv4 overlap column of the cameras concerned When the Access Camera button is clicked the Live screen of the selected camera is displayed Notes 4 Input the network items and click the Save button When a DHCP server is being used DNS of the Easy IP Setup Software can be set to Auto After the Save button is clicked it takes about 1 minute for the settings in the unit to be completed ...

Page 47: ...emote control item Cannot operate common to wireless remote control controller Is the power on If the unit s status display lamp is off or if it has lit up orange it means that the unit s power is not being supplied Operations and Settings P 7 Have the limiter functions been set Operations and Settings P 95 to 96 Has the correct unit to be operated been selected Operations and Settings P 9 Cannot ...

Page 48: ...ay have been established at the controller if the unit is connected to the controller Refer to the Operating Instructions of the controller The status display lamp blinks red The PoE power supply conditions do not meet the specifications Check the power supply device P 34 No access is possible from the web browser Has a LAN cable of category 5 or above been connected to the LAN connector for IP co...

Page 49: ...162 554 995 10669 10670 59000 to 59999 60000 to 61000 Operations and Settings P 80 Is the same IP address setting being used by another unit Check out the IP addresses of the unit access devices personal computer mobile terminal controller etc and any other cameras Operations and Settings P 79 Does the subnet mask setting match the network subnet of the connection destination Check out the subnet ...

Page 50: ...ewer versions of stored pages in the Temporary Internet Files settings the web setting screen may not be displayed properly Follow the steps below A In Internet Explorer select Tools Internet Options B Click the General tab and click the Settings button in Browsing history C In the Temporary Internet Files and History Settings dialog box under Check for newer versions of stored pages set the radio...

Page 51: ...ate access again Operations and Settings P 78 Screens displays take a while to appear and operations are slower Is the unit on the same local network and being accessed via proxy Configure the web browser settings so that access is not performed via proxy Are multiple users accessing the unit s IP videos at the same time When multiple users access the unit s IP videos at the same time image displa...

Page 52: ...or the monitor white lines appear in front of the black shadows of the camera menus Depending on the edge enhancement setting established for the monitor the background colors may be superimposed onto the white parts of the camera menus No auto focusing Is the focus set to manual Auto focusing is initiated as soon as the focus is set to auto Operations and Settings P 12 In some situations it may b...

Page 53: ...nce adjustment AWB does not work Is Night mode established The auto white balance adjustment AWB cannot be used in Night mode Operations and Settings P 17 to 19 P 36 P 38 P 66 Is the scene mode set to Full Auto ATW is performed in Full Auto mode Operations and Settings P 9 The screen is excessively bright in Night mode In Night mode the iris is set to open as a measure to prevent video spying Adju...

Page 54: ...the shutter mode to Synchro and adjusting the shutter value When fine lines or cyclical patterns are shot flickering is seen or coloring is added to them This phenomenon occurs because the pixels are arranged systematically on each image sensor It is noticeable when the spatial frequency of a subject and the pixel pitch are brought into proximity so change the camera angle or take other such actio...

Page 55: ...ctly Check the focus adjustment The images are not refreshed The images may not be refreshed or other trouble may occur with some web browsers or their version which is being used Image display may be suspended if the network is congested or the unit is being accessed excessively When the IP video settings of the unit have been changed the display of the images may be suspended temporarily Check t...

Page 56: ...gs icon General Reset Execute Reset Network Settings and then establish the new Wi Fi setting The unit s ports may be filtered by the firewall or other function of the anti virus software Change the HTTP port number of the unit to a port number which will not be filtered The images break up Convergence of transmission lines or some other factor may be making it impossible for the video information...

Page 57: ... Miscellaneous and click the OK button When the warning window appears click the Yes button The images do not fit the frame used for display If a setting more than 120 DPI has been selected as the image DPI setting the images may not be displayed correctly Right click on the desktop of the personal computer click Screen Resolution Make text and other items larger or smaller and select Smaller 100 ...

Page 58: ...0 AK HRP200 It may be necessary to upgrade the version of the controller so that the controller will support the unit INPUT Power DC 12 V IN PoE IEEE802 3at standard Mic line input Stereo mini jack ø3 5 mm Input impedance Approx 2 kΩ unbalanced Mic input Supported microphones Stereo mic plug in power on off switching via menu Supplied voltage 2 5 V 0 5 V Mic input level 60 dBV 3 dBV Line input Inp...

Page 59: ...a Gain selection Auto 0 dB to 48 dB 3 dB step During Auto 6 dB to 48 dB 6 dB step are available for AGC Max Gain setting Frame mix Auto Off 6 dB 12 dB 18 dB 24 dB During Auto 0 dB 6 dB 12 dB and 18 dB are available for Auto F Mix Max Gain setting Electronic shutter speed During Full Auto 59 94 Hz 1 30 to 1 2000 50 Hz 1 25 to 1 2000 During Auto 59 94 Hz 1 60 to 1 2000 50 Hz 1 50 to 1 2000 During Ma...

Page 60: ...d pair cable is recommended Pan tilt operation speed Maximum speed during preset 300 s Maximum speed during manual 90 s Panning range 175 Tilting range 30 to 90 Depending on the pan or tilt position the camera may be reflected in the image Quietness During preset NC40 or less During manual NC35 or less Network Image resolution JPEG VGA 640 x 360 QVGA 320 x 180 Max 30 fps Supported protocol IPv4 TC...

Page 61: ...4 15 35 39 E EasyIpSetup exe 45 Easy IP Setup Software 45 Electronic shutter speed 59 F Frame mix 59 G Gain selection 59 Gamma 59 H HDMI cable 11 16 HD monitor 18 I Image stabilization 59 IP address 46 L LAN cable 11 16 23 40 M MAC address 46 Main unit mounting screw 10 14 15 35 Mount bracket 8 9 12 15 35 39 O Output format 59 P PoE 34 Power cable 35 R Remote Camera Controller 19 22 23 RS 232C cab...

Page 62: ...62 Memo ...

Page 63: ...63 Memo ...

Page 64: ... of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling Please contact your local authority for further details of your nearest designated collection point Penalties may be applicable for incorrect disposal of this waste in accordance with national le...

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