PaloAlto Networks ION 1200-S, Hardware Reference Manual

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Troubleshoot ION 1200-S Series
Troubleshoot Common Issues with the ION 1200-S
Series
Troubleshoot the issue by following the resolution steps mentioned in the table. If the issue
persists, contact Palo Alto Networks Support.
Alerts and alarms are reported when there is fault in the system or an issue with the cellular
modem. For detailed information on the alerts and alarms on the ION 1200-S device, refer to the
Prisma SD-WAN Administrator’s Guide .
Issue Resolution
No radio signal - The cellular module
in the ION device cannot detect a
radio signal from the internet service
provider network.
1. Check the modem status.
2. Check the radio status.
3. Check the antenna connectivity.
4. Check if the SIM card is properly installed.
5. Check if you are in your network provider’s
coverage area.
Weak radio signal - reception on your
modem is poor.
1. Check the antenna connectivity.
2. Try to move the router to a different location
where there are fewer or no obstacles to the signal
(for example, near a window).
Keep the device away from large metal objects,
such as ducts, mirrors, appliances, and elevators.
Minimize the number of walls between the unit
and base station. Avoid any cables in proximity to
the antennas.
No internet access 1. Check the modem status.
2. Check the radio status.
3. Check the SIM status.
4. Make sure that a SIM card is installed in the
modem. Check with your mobile broadband service
provider to ensure that good coverage exists in the
area.
5. Make sure that your mobile broadband account is
active.
6. If there is no mobile broadband coverage, the
Signal Strength LED is off. If there is poor signal
strength, move the modem closer to a window for
better access to the mobile broadband signal. Refer
to ION 1200-S LEDs .
ION 1200-S Hardware Reference 50
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2023 Palo Alto Networks, Inc.