Palm TM Zire Zire 71, Handbook

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Appendix B Frequently Asked Questions
244
When I press the HotSync
button on the cradle/cable,
nothing happens on Palm
Desktop software, and my
handheld times out. Try each of these in turn:
■
Make a copy of your Palm folder. Uninstall and then
reinstall Palm Desktop software.
■
Turn on your handheld, and tap the Home icon . Select
the HotSync icon , and then tap Local.
When I perform a HotSync
operation, my information
does not transfer to Palm
Desktop software. Try each of these in turn:
■
If you have performed a HotSync operation successfully
but you cannot find the data from your handheld on Palm
Desktop software, check to see that you have the correct
user name selected for viewing data.
■
On a Windows computer, click the HotSync Manager and
select Custom. Check that all conduits are set to
synchronize files.
■
On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, select Conduit Settings.
Select your user name from the User pop-up menu, and
check that the correct conduit is active.
My handheld displays the
message “Waiting for sender”
when it’s near my computer’s
infrared port. Try each of these in turn:
■
Your computer’s infrared port may be set to search
automatically for the presence of other infrared devices.
Consult the documentation for your operating system for
information about turning off this option.
■
In some cases simply moving your handheld away from the
computer’s infrared port solves the problem.
I want to synchronize my
computer with more than one
handheld. Try each of these in turn:
■
If the computer running Palm Desktop software
synchronizes with more than one handheld, each handheld
must have a unique name. Assign a user name to your
handheld the first time you perform a HotSync operation.
■
Be aware that synchronizing more than one handheld with
the same user name causes unpredictable results and,
potentially, loss of your personal information
.