Palm TM Zire Zire 71, Handbook

Page: 252 / 270

Appendix B Frequently Asked Questions
242
I tried to do a modem HotSync
operation, but it did not
complete successfully
(continued).
■
Confirm that the Speed setting in the Setup dialog box
works for your modem. If you have problems using the As
Fast As Possible option or a specific speed, try using a
slower speed.
■
Make sure you are not running another program, such as
WinFax, CompuServe, or America Online, that uses the
serial port you selected in the Setup dialog box.
■
Make sure your modem resets before you try again. (Turn
off your modem, wait a minute, and then turn it back on.)
On a Mac computer, check the following:
■
Make sure that Internal Modem is selected on the
Connection Settings tab in the HotSync Software Setup
window.
■
You may need to select a different modem type or enter a
custom setup string from the Connection Settings tab. Most
modems have a setup string that causes them to send initial
connection sounds to a speaker. You can turn on the
Modem Speaker option and use these sounds to check the
modem connection.
■
Make sure you are not running another program, such as
America Online, fax or telephony software, or AppleTalk
networking, that uses the serial port you selected in the
Connection Settings tab.
■
Make sure your modem resets before you try again. (Turn
off your modem, wait a minute, and then turn it back on.)
Check the following on your handheld:
■
Confirm that the telephone cable is securely attached to
your modem.
■
Make sure the dialing instruction specifies the correct
phone number.
■
If you need to dial an outside line prefix, make sure you
selected the Dial Prefix option on your handheld and
entered the correct code.