Palm TM Zire Zire 71, Handbook

Page: 251 / 270

HotSync problems
241
I tried to do a local HotSync
operation, but it did not
complete successfully
(continued). On a Mac computer, try each step in turn:
■
Make sure HotSync Manager is enabled on the HotSync
Controls tab in the HotSync Software Setup window.
■
If you are using the optional serial cradle/cable,
double-click the HotSync Manager icon in the Palm folder
and then click the Connection Settings tab. Make sure the
port selection matches the port where your HotSync
cradle/cable is attached.
■
If you are using the optional serial cradle/cable, try a lower
Speed setting on the Connection Settings tab.
■
If you are using the optional serial cradle/cable, make sure
you aren’t running a program, such as America Online, fax
or telephony software, or AppleTalk networking, that uses
the serial port you selected in the Connection Settings tab.
I tried to do a modem HotSync
operation, but it did not
complete successfully. Check the following on your computer:
■
Make sure your computer is turned on and that it does not
shut down automatically as part of an energy-saving
feature.
■
Make sure the modem connected to your computer is
turned on and is connected to the outgoing phone line.
■
Make sure the modem you are using with your handheld
has an on-off switch. Your handheld cannot “wake up” a
modem that has an auto-off feature.
■
Make sure the modem is connected properly to your
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
■
Make sure that Modem is selected in the HotSync Manager
menu.
■
Confirm that the Setup String in the Setup dialog box
configures your modem correctly. You may need to select a
different Modem Type or enter a custom setup string. Most
modems have a setup string that causes them to send initial
connection sounds to a speaker. You can use these sounds
to check the modem connection.