Section 150-219-100-02
December 22, 1997
Page 20
HDU-217/219 and
HCC-239 List
1
Technical Support
Customer service provides after-sale support, including warranty
administration, spare parts, repair parts, equipment repair and
modification, technical service, engineering, and installation.
PairGain Technical Assistance is available 24 hours a day, 7 days a
week by contacting PairGain’s Customer Service Engineering group
at:
Telephone:
800.638.0031 or 714.832.9922
Fax:
714.832.9924
During normal business hours (8:00 AM to 5:00 PM, Pacific Time,
Monday - Friday, excluding holidays), technical assistance calls are
normally answered directly by a Customer Service Engineer. At other
times, a request for technical assistance is handled by an on-duty
Customer Service Engineer through a callback process. This process
normally results in a callback within 30 minutes of initiating the
request.
In addition, PairGain maintains a computer bulletin board system for
obtaining current information on PairGain products, product fault
isolation tips and aids, accessing helpful utilities, and for posting
requests or questions. This system is available 24 hours a day by
calling 714.730.3299. Transmission speeds up to 28.8 kbps are
supported with a character format of 8-N-1.
Return for Repair Procedure. Repair inquiries can be made by calling
for a Return Material Authorization (RMA) number as specified in
"Warranty," below.
When returning a defective item for repair, the following information
is required:
Your RMA number or requisition number
Description and quantity of equipment being returned
Your billing address
Your shipping address
