Warranty
A manufacturer’s warranty is included with your Pact Sense device for one year from the
purchase date. To be covered under the warranty, all you need is your receipt. If your device was
a gift, just gently twist the gift-giver’s arm for proof of purchase (a bank or credit card statement is
fine if they can’t find a receipt).
This warranty excludes:
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Damage caused by accident, abuse, mishandling, or water
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Devices repaired by an unauthorized service representative
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Devices not used in accordance with Pact's usage, storage and care instructions
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Failure to provide a dated proof of purchase and serial number of your Pact Sense
To have your Pact Sense repaired or replaced under the warranty, please contact
to begin your claim. Please do not try and repair the unit yourself, as this
will void the warranty. Unless otherwise instructed by Pact, the device must be returned in either
its original packaging or packaging affording an equal degree of shipping protection to the facility
specified by Pact.
Pact may ask the purchaser to provide proof of purchase details and respond to questions
designed to help with identifying potential issues. If Pact determines that the problem with the
device is not due to a manufacturing defect, the device is not properly returned to Pact, or
otherwise does not qualify for warranty repair, then the purchaser will be responsible for all costs
incurred by Pact necessary to return the device.
Maintenance
Cleaning the Measurement Probe
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Extend probe by triple tapping button with device on
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Use a alcohol wipe to clean probe
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Single tap to exit cleaning mode
Manufacturer Servicing
Pact Sense has no user-serviceable parts. Repairs, battery change, calibration and testing can be
performed only by Impact Biosystems. Contact
for servicing requests.
Impact Biosystems, Inc.
5 Colebrook St. Boston, MA 02127
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