Packet8 6755i User Manual Download

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— Model 6755i Series IP Phone User Guide

Managing Calls

You can enable call forwarding on all phones (global settings) or on specific lines
(local settings) of a single phone. For local settings, you can set call forwarding
on up to 9 individual lines.

For global and local call forwarding, you can set the following:

• Call forward mode

• Destination number

• Number of rings before forwarding the call (from 1 to 9 rings)

The following are the call forward modes you can set:

Call

Forward Mode

Description

Off
(Packet8 Web Phone UI only)

Disables call forward

All

Phone forwards all incoming calls
immediately to the specified
destination.

Busy

Phone forwards incoming calls if the
line is already in use.

No Answer

Phone forwards the call if it is not
answered in the specified number of
rings

Busy No Answer

Phone forwards the call if either the
line is already in use or the call is not
answered in the specified number of
rings.

Note:

You can also set global call forward mode from the Packet8

Self Service Portal. Please note that the per line settings override
the Packet8 Self Service Portal settings.

Summary of Contents for 6755i

Page 1: ...www Packet8 net 1 866 TRY VOIP User Guide Release 2 2 Rev 01 6755i IP Phone ...

Page 2: ......

Page 3: ...our Phone s IP Address 21 Phone Status via the Packet8 Web Phone UI 22 Customizing Your Phone 23 Ring Tones and Tone Sets 23 Contrast Level 25 Backlight 26 Live Dialpad 28 Set Audio 29 Time and Date 31 User Password 37 Resetting a User Password 38 Restarting your phone 40 Phone Lock 41 Defining an Emergency Dial Plan 42 Line Keys Programmable Keys and Softkeys 44 Multiple Line and Call Appearances...

Page 4: ...ls 80 Ending Calls 83 Managing Calls 83 Directory List 83 Callers List 92 Call Forwarding 97 Missed Calls Indicator 101 Additional Features 102 Star Codes 102 Suppress DTMF Playback 102 Display DTMF Digits 103 Enable Disable Call Waiting 104 Play Call Waiting Tone 106 Stuttered Dial Tone 107 Status Scroll Delay 108 Incoming Call Interrupts Dialing 109 Goodbye Key Cancels Incoming Calls 110 Message...

Page 5: ...Table of Contents vii Table of Contents Limited Warranty 6 What Is Covered 6 Support 6 ...

Page 6: ...hone provides communications over an IP Network using the SIP IP telephony protocol Phone Parts Checklist Remember to save your sales receipt in case you ever need warranty service Check to make sure your package includes the items described below 6755i IP Phone Handset Telephone Base Desk Legs Power Adapter Handset Cord Wall Mount Drilling Template Programmable Key Card Ethernet Cable CD Referenc...

Page 7: ... Included Wall Mount Drilling Template asdassa asdadsda Goodbye Holed Redial Options Line 3 Line 2 Line 1 Speaker Headset Mute Line 4 6755i IP Phone Handset Handset Cord Programmable Key Card Wall Mount Drilling Template Telephone Base Desk Legs Power Adapter Ethernet Cable Reference Screws and Anchors for Wall Mounting CD PoE Power over Ethernet Inline Power Injector Additional Ethernet Cable Cat...

Page 8: ...tions 4 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerphone for handsfree calls Headset support modular connector Goodbye Holed Redial Options Line 3 Line 2 Line 1 Speaker Headset Mute Line 4 Key Panel 6 keys with LEDs 4 are programmable High quality speakerphone HAC handset Navigational keys 3 line LCD screen Message waiting lamp Keypad Goodbye key Options key Hol...

Page 9: ...Started The 6755i must be set up and be configured prior to its first use This section describes phone behavior and start up screens you may see when the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 6755i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and eve...

Page 10: ...ents while the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Adminis trator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information DHCP wait...

Page 11: ...packs were loaded to your phone by your System Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Idle screen Downloading Language Packs Network DSP SIP Done ...

Page 12: ...ected prompt appears on the display and the telephone status light turns on Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone L1 John Smith Sat Jan 1...

Page 13: ...ts your name day date and time In the above screen the L1 indicates John Smith is configured on Line 1 By default the top programmable keys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top programmable keys with up to 6 functions and the 6 bottom softkeys with up to 20 functions as required Note If the phone displays No Service yo...

Page 14: ...softkey functions on your phone the labels for those functions display on the screen Programmable key functions top keys do not display on the LCD For example in the following illustration Home and Office were configured as speeddial keys on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of programmable keys Note The top programmable key descriptions do not display...

Page 15: ...softkey that has been configured on your phone Screen Display After Picking Up the Handset When you pick up the handset the screen displays as follows This screen displays the following keys located on the bottom left of the screen Dial Conf Conference Xfer Transfer These keys are static and cannot be changed A More softkey also displays at the bottom right of the screen if you have configured sof...

Page 16: ... first and second screens to display all configured softkeys IP Phone Keys and Key Descriptions The following sections describe the various 6755i phone key functions and how they help you make and manage your calls and caller information Note The bottom set of 6 softkeys map to the current state based configurable softkeys L1 John Smith Dial Conf Xfer More Idle Screen After Handset Pickup After Pr...

Page 17: ... the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker Line Call Appearance key Connects you to a line or call The Packet8 6755i IP phone supports up to 4 line keys Handsf...

Page 18: ... and can be assigned to perform specific functions The following are the default functions for the programmable keys on the 6755i IP phone 1 Corp Directory Listing Allows you to easily access to corporate contacts through the search function 2 Call Forwarding Aallows incoming calls to be forwarded to another destination 3 Transfer Allows user to transfer a call directly to another person 4 Voicema...

Page 19: ...customize the following phone settings Softkeys 6 Bottom keys programmable state based softkeys up to 20 programmable functions Note For more information about programming the softkeys to perform specific functions see the Softkeys and Programmable Keys on page 45 Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Li...

Page 20: ...Password 5 Administrator Menu Password Protected 6 Restart Phone 7 Phone Lock Note The Administrator Menu options are administrator level functions only and are not accessible by the user These options should only be set up and changed by your system administrator Option Number Option Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set ...

Page 21: ...button or the button at any time to exit without saving changes References For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Your Phone on page 23 For more information about administrator options contact your System Administrator Phone Options via the Packet8 Web Phone UI In addition to the IP Phone UI options you can cus...

Page 22: ... the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click The Network Status window displays for the IP phone you are accessing 3 You can logout of the Packet8 Web Phone UI at any time by clicking Log Off Packet8 Web Phone UI Note For a user the default user name is user and the password field is left blank ...

Page 23: ... identified in the list below Programmable Keys Allows you to configure up to 6 top programmable keys with functions identified in the list below Note Not all functions in the following list are support by Packet8 Available Functions for Softkeys and Programmable Keys Expansion Modules Allows you to configure an additional 36 softkeys with a 536EM Expansion Module or an additional 60 softkeys with...

Page 24: ... Preferences Allows you to enable disable the following Static Pickup call Suppress DTMF Playback Display DTMF Digits Call Waiting Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line This category also allows you to configure Incoming Intercom Call Settin...

Page 25: ...rowser you need to enter the IP address for the phone in the browser to open the Packet8 Web Phone UI Use the following procedure to find your phone s IP address 1 Press to enter the Options List 2 Use to scroll down the list of options to Phone Status and press Select 3 Use to scroll to IP MAC Addresses and press Select The following screen displays that specifies the IP Address and MAC IP Phone ...

Page 26: ... Options via the Packet8 Web Phone UI on page 17 Phone Status via the Packet8 Web Phone UI After accessing your phone via the Packet8 Web Phone UI the first screen to display is the phone s Status Screen This screen is view only It displays the Network Status of your phone which includes the following LAN Port PC Port MAC Address Hardware Information Firmware Information IP MAC Addresses IP Addres...

Page 27: ...ing Tones There are several distinct ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Global Tone 1 Packet8 Web ...

Page 28: ... tone secondary dial tone ring tone busy tone congestion tone call waiting tone ring cadence pattern Global ring tones and tone sets can be configured using the Packet8 Web Phone UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone global configuration only 1 Press on the phone to enter the Options List 2 Sel...

Page 29: ...t a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field 6 Click to save your settings Contrast Level The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display Use this option to set the preference of contrast level Yo...

Page 30: ...ight status on the LCD display to the following Always ON Default Always OFF Automatically turn ON the backlight when the phone is in use and then auto matically turn OFF the backlight when the phone is idle after a specified length of time Auto backlighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when yo...

Page 31: ...Preferences 3 Select Display 4 Select Backlight 5 Use the and navigation buttons to select the Backlight status for your phone Default is ON Available options are Off On Default Auto 6 If you selected On or Off press Done to save your setting IP Phone UI Options Display 1 Contrast Level 2 Backlight Done Select Backlight Off On Auto Done Cancel ...

Page 32: ...urns the Live Dialpad mode ON or OFF With live Dialpad ON the 6755i IP phone automatically dials out and turns ON Handsfree mode as soon as a dialpad key or softkey is pressed With live dialpad OFF if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependent on your phone system You can enable disable the liv...

Page 33: ...switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree spe...

Page 34: ... on the phone to enter the Options List 2 Select Preferences 3 Select Set Audio 4 Select Audio Mode 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Default Headset Speaker Headset Headset Speaker 6 Press Done to save your setting IP Phone UI Options Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Audio Mode Done Cancel Speaker Headset Speak...

Page 35: ...istrator use only password protected Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone Note You can set the above features using the IP Phone UI However only the Time and Date Formats can be set using the Packet8 Web Phone UI The Time Server configuration is for Administrator use only and is password protected Contact your System Adminis...

Page 36: ...key to specify either AM or PM for the time setting 6 Press Done to save the setting 7 Select Time Format 8 Using the Change softkey set the Time Format to either a 12 hour format or a 24 hour format Valid values are 12h and 24h Default is 12h Note The time and time format you configure display on the phone s idle screen Options Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Forma...

Page 37: ... the keypad enter a date on the IP phone Use the Backspace sofkey to move back a space and delete a character 5 Press Done to save the setting 6 Select Date Format Note The date and date format you configure display on the phone s idle screen Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Set Date Done Backspace Enter Date y...

Page 38: ...an 2 Jan 02 01 2000 8 Press Done to save the Date Format Set Time Zone 1 Select Preferences 2 Select Time and Date 3 Select Time Zone A list of Time Zones displays for different areas of the world Date Format Done Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 Cancel Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time For...

Page 39: ...aylight Saving 3 Select a Daylight Saving time from the list of options Default is Automatic Valid values are OFF 30 min summertime 1h summertime Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zone Codes Done Cancel Time Zone US Aleutain US Central US Eastern US Hawaii United States Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Dat...

Page 40: ...you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY Packet8 Web Phone UI Note The time and time format you configure display on the phone s idle screen Done Cancel Off 30 ...

Page 41: ...e and date format you configure display on the phone s idle screen If you change the password Then you need to Using the IP Phone UI Use that new password to log into the Packet8 Web Phone UI Using the Packet8 Web Phone UI Use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and al...

Page 42: ...nter the new user password 4 In the Password Confirm field enter the new user password again 5 Click to save your changes Resetting a User Password If you forget your password you can reset it and enter a new password The reset user password feature resets the password to the factory default which is blank no password You can reset a user password using the Packet8 Web Phone UI only Packet8 Web Ph...

Page 43: ... to reset a user password 1 Click on Operation Phone Lock 2 In the Reset User Password field click The following screen displays 3 Leave the Current Password field blank 4 Enter a new password in the New Password 5 Re enter your new password in the Password Confirm 6 Click to save your settings Packet8 Web Phone UI ...

Page 44: ...ked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Can cel 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt IP Ph...

Page 45: ... the Reset button in the Reset User Password field displays a screen that allows you to enter and save a new user password Set an emergency dial plan The emergency dial plan is 911 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being use...

Page 46: ...ices for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the digits to dial on the IP phone for contacting emergency services Once you specify the emergenc...

Page 47: ...ng emergency services in your area 1 Click on Operation Phone Lock 2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services 911 Default for this field is 9911 9999 9112 9110 3 Click to save the emergency dial plan to your phone Reference For more advanced options see Additional Features on page 108 Packet8 Web Phone UI ...

Page 48: ...n the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation buttons and to scroll left and right to the different call information status Icons and appear if there is call information either left right or both sides of the current information status you are viewing The display shows which line the call info...

Page 49: ...sed softkeys up to 20 programmable functions Note If a 536EM or 560EM Expansion Module is attached to the phone you can configure up to an additional 36 softkeys on each 536EM Expansion Module and up to 60 softkeys on each 560EM Expan sion Module The 6755i IP Phone allows up to 3 expansion mod ules on each phone For more information about expansion modules see Model 536EM and 560EM Expansion Modul...

Page 50: ...d The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Pickup Indicates the key is configured to pick up parked calls when pressed Services Top Key 1 by Default Indicates the key is configured to access the Services Menu By default the Services Menu displays the following options on the phone Directory Callers ...

Page 51: ...on Idle The phone is not being used Connected The current line is in an active call or the call is on hold Incoming The phone is ringing Outgoing The user is dialing a number or the far end is ringing Busy The current line is busy because the line is in use or the line is set as Do Not Disturb Softkey Type Default States None All states disabled Line Idle Connected Incoming Outgoing Busy Speeddial...

Page 52: ... display For example if softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speeddial Label LAB Value 3456 After saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all Directed Call Pickup DCP Group Call Pickup GCP Idle Connected Incoming Outgoing Busy XML Idle Connected Incomi...

Page 53: ...s Programmable Keys and Softkeys The following illustration shows the configuration of Key 12 and how that key displays on the phone Key 12 configured as a speeddial L1 John Smith Sat Jan 1 12 18am LAB Key 12 displays in softkey position 1 on the phone ...

Page 54: ...us 5 softkeys or programmable keys If all line call appearances have been set up between two different numbers a total of 8 lines can be configured This means that when all line call appearances are in use 1 call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available John Smith Sat Jan 1 12 18am 1 L5 L6 L7 ...

Page 55: ...onal line on the 6755i The key acts as a line that behaves the same as a hard line key For more information about the behavior of line keys see Multiple Line and Call Appearances on page 44 You use the Packet8 Web Phone UI to set a key as a line Use the following procedure to set a key to function as a line The procedure shows the softkey screens as an example 1 Click on Operation Softkeys and XML...

Page 56: ...elds check enable or uncheck disable the states you want to apply to this softkey 7 Click to save your changes Speeddial Key The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing You can program the keys on the 6755i to speeddial outside numbers dial directly to another person s line or extension or set up to quickly access fe...

Page 57: ...you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone You can save up to 30 speeddial numbers on the 6755i Use the following procedures to set speeddial on the 6755i IP phone Creating a Speeddial Key Using the Programmable Keys and So...

Page 58: ... the Enter Name field Press the key to move to the next field 3 In the Enter Number field enter a number for the speeddial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Note You can press the Cancel softkey at anytime during the speeddial programming to cancel and not save the speeddial information Note The phone automatically uses an uppercase letter for the f...

Page 59: ...her line 5 Press the Save softkey to save the speeddial information to the speeddial key you selected Creating a Speeddial Key Using the Packet8 Web Phone UI Use the following procedure to set a key to function as a speeddial The procedure shows the softkey screens as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Note To delete or remove a softkey from...

Page 60: ... 6 In the Line field select a line to apply to this key Valid values are 1 through 9 7 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 8 Click to save your changes Do not Disturb DND Key The IP phone has a feature you can enable called Do not Disturb DND The DND function allows you to turn Do Not Disturb O...

Page 61: ...s Do Not Distrub The procedure shows the softkey screens as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Do Not Disturb to apply to the key 4 If configuring a softkey on the Bottom Ke...

Page 62: ...en the call is not on hold Setting a Flash Key Use the following procedure to configure a Flash key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Flash 4 In the ...

Page 63: ...irectory and Voicemail see the following Callers List on page 93 Directory Phonebook on page 84 To clear a line item from the Callers List select the line item you want to delete and press the Clear softkey The line item is deleted from the Callers List on page 103 Note Other than the Services Menu you can also configure the Caller List and Directory List on separate keys Note Your System Administ...

Page 64: ...For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Services 4 In the Label field enter a label to apply to this key 5 In the Line field select the line you want to apply to this key Valid values are 1 through 9 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states y...

Page 65: ...ustomized list of names with phone numbers and labels In addition to creating a Directory Phonebook Key you can also download a Directory List to your PC if required using the Packet8 Web Phone UI Reference For more information about the Directory Phonebook List see Directory Key on page 84 Setting Directory Key Use the following procedure to configure a Directory Key on the 6755i IP Phone The pro...

Page 66: ...the states you want to apply to this softkey 6 Click to save your changes Callers List Key By default the 6755i has a Callers List key configured on key 3 of the top set of keys However using the Packet8 Web Phone UI you can assign the Callers List key to any key on the top or bottom keys on the phone The Callers List is a stored log of your incoming calls You can use the Callers List key to acces...

Page 67: ...eys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this key 5 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Click to ...

Page 68: ...utgoing calls and to answer an Incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 72 Setting an Intercom Key Use the following procedure to configure an Intercom List key on the 6755i IP Phone The procedure shows the programmable key screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Packet8 Web...

Page 69: ...oftkey 6 Click to save your changes None Key You can set a softkey or programmable key to force a blank entry on the IP phone display for a specific key You do this by setting the key to none The keys are added in order from key 1 to key 20 after any hard coded keys have been added If a particular key is not defined it is ignored For more information about key behavior see Key Display Behavior on ...

Page 70: ...heck disable the states you want to apply to this softkey 5 Click to save your changes Empty Key softkeys only You can set a softkey to force a blank entry on the IP phone display for a specific key You do this by setting the softkey to empty The keys are added in order from key 1 to key 20 after any hard coded keys have been added If a particular key is not defined it is ignored Setting an Empty ...

Page 71: ...k disable the states you want to apply to this softkey 5 Click to save your changes Phone Lock Key You can configure a key on the IP Phone to use as a lock unlock key You assign the function of the key as Phone Lock Setting a Phone Lock Key Use the following procedure to configure a Phone Lock key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation Softk...

Page 72: ...key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 1 Press the UNLOCK key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key you just pressed Note You can ...

Page 73: ... softkey screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select none 4 Click to save your changes The key function is deleted from the IP phone memory Packet8 Web Phone UI ...

Page 74: ... the In Use light will light up indicating the phone is in use This light will also be lit whenever another phone on the same phone line is in use Receiving a Call 1 When you hear the phone ring simply pick up the handset from the handset cradle You may also press the button to answer the call to enable the speakerphone Press the button to answer using headset or Answer softkey When you are finish...

Page 75: ...lows you to speak to someone without using the handset or headset Your phone must be in either the Speaker or Speaker Headset audio mode For more information about setting the audio mode on your phone see Audio Mode on page 29 To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance button If you are in...

Page 76: ... to Set Audio and press Select 4 Press to scroll down to Headset Mic Volume and press Select 5 Press to scroll down to Headset Mic volume and press Select 6 Use to scroll down the list to select your desired volume 7 Press Enter to save the setting 8 Press Done to save changes and exit 9 If you do not wish to save changes press Cancel to return to the previous screen To Make and Receive Calls Usin...

Page 77: ...onfigured as Key 4 on the top set of keys Using the Icom Key 1 Press the Intercom key 2 Enter the extension number of the person you wish to intercom for that extension 3 After a beep tone your phone automatically connects with the remote exten sion and you can speak through its speaker 4 To cancel Intercom press or the Cancel key 5 When you are finished speaking hang up the phone by placing the h...

Page 78: ...in Packet8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the I...

Page 79: ...to cancel Deleting from the Redial List Delete All Items 1 Press 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items Mute You can use the Mute key to mute the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON IP Phon...

Page 80: ... Call To answer the call For handsfree operation press or the line call appearance button for the incoming call Press for handsfree or headset operation Lift the handset for handset operation IP Phone UI Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call IP Phone UI Note The audio mode setting you have selected in the options list ...

Page 81: ...a call or conference Placing a Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have ...

Page 82: ...ys To reconnect to a call press the line call appearance button where that call is being held If you press the call line appearance button again you disconnect from the call Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call To do this simply complete the transfer immediately after you h...

Page 83: ...fer key You should hear a dial tone as a second line opens up 3 Press a line call appearance button followed by the extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 4 To complete a blind transfer press the Transfer key again before the receiv ing end answers To complete a consultative transfer remain on the line to speak with Party 2 before...

Page 84: ...keys by default Use this key to create conference calls Screen that displays when handset is lifted Local Conferencing The 6755i phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 6755i Note Your System Administrator can set your Conference key to speed dial a specific number Contact your System ...

Page 85: ...irst party in the conference Party 1 Pick up the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference IP Phone UI Goodbye Holed Redial Options Line 3 Line 2 Line 1 Speaker Headset Mute Line 4 Conference key wh...

Page 86: ...es for example Line 1 and Line 2 have active calls 2 Press the Line key for which you want to conference the two calls together for example Line 1 3 Press the Conf key 4 Press the Line key that has the second active call for example Line 2 5 Press the Conf key The two active calls link into a conference call on Line 1 Note You can use and to scroll through and see the numbers and names if availabl...

Page 87: ...ence Bridge only if a DID is assigned to Confer ence Bridge 2 Call in Auto Attendant and select Menu Option that is assigned to Conference Bridge e g Option 4 Conference Bridge Conference Menu Options Enter a Conference Option 1 1 Enter your extension then press 2 Enter conference ID then press 3 Please record first and last name then press Create a Conference Option 2 Enter your extension then pr...

Page 88: ...t easier to manage calls and to keep track of your caller history as well as your business and personal contacts These features include Directory List Callers List Call Forwarding Missed Calls Indicator Voicemail Directory Phonebook Key The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 6755i Directory by adding them manual...

Page 89: ... entry by name press the dialpad number corresponding to the first letter of the name for example press 7 for the letter P Continue to press the dialpad number to access other letters on the same key for exam ple press 7 three times for Ron If there are multiple entries under the same letter you can use and to scroll through the list or continue to press the next letters of the name to find a bett...

Page 90: ...e from the Display Save from the Caller List Save from the Redial List Adding Editing Entries in the Directory List You can store a maximum of 7 numbers associated with a unique name You can apply pre defined labels to the entry which include Office Home Cell and Pager or create your own labels The following table indicates the maximum characters for each line and field in the Directory List Note ...

Page 91: ... adding the name and number s You can exit from Screen 1 at any time without saving by pressing the Cancel softkey On Screen 2 You can add a label or URI using the abc softkey or you can populate the Label field with a pre defined label Office Home Cell Pager by pressing the Label softkey Use the Backspace softkey when required Use the Save softkey when you are finished adding the Label You can ex...

Page 92: ...to delete multiple numbers in an entry see Deleting Single and Multiple Numbers in an Entry on page 91 You can use the Change softkey to change a number or a name You can use the Quit softkey to quit the editing of the current Directory entry Scrolling Multiple Screens Per Entry If there are multiple numbers for an entry the and keys display for you to scroll multiple screens The following example...

Page 93: ...he above screen places the Cell label the Cell number and line associated with the Cell number into the first position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify 905 760 9999 Line 1 Dial Add Number Delete Change Quit 001 Arrange 783 555 7676 Line 1 Dial Add Number Delete Ch...

Page 94: ... your Directory using any of the following methods Save from the Display Save from the Callers List Save from the Redial List Note The Office label moves to the second position and the Home label moves to the last position 783 444 5555 Line 1 Dial Add Number Delete Change Quit 001 Arrange Cell 905 760 9999 Line 1 Dial Add Number Delete Change Quit 001 Arrange 783 555 7676 Line 1 Dial Add Number De...

Page 95: ...or an entry For a single number assigned to a name pressing the Delete softkey displays the following screen You can press Yes to delete the directory entry name number label and line from the Directory List You can press Cancel to cancel the delete function For multiple numbers assigned to a name pressing the Delete softkey displays the following screen IP Phone UI Goodbye Holed Redial Options Li...

Page 96: ...hone stores the directorylist csv file to your PC in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Directory List in a spreadsheet application The file displays the name phone number and line number for each Directory entry Download the Directory List Use the following procedure to download the Directory List ...

Page 97: ... dial a displayed entry from the Directory List pick up the handset press the handsfree key or press the Dial softkey 4 To exit the Directory List press the Quit softkey Callers List The Callers List is a stored log of your incoming calls The 6755i telephone stores information up to 200 incoming calls in the Callers List Your telephone logs the number and name if available of the caller when they ...

Page 98: ...MAR 04 3 30pm 2x N indicates a new call XX New Callers When you re not on the telephone and not in the Callers List the display shows you how many callers have been added to the list since you last checked it Indicates an unanswered call in the Callers List Indicates an answered call in the Callers List Indicates a Call Waiting call in the Callers List Indicates an incoming Call Waiting call John ...

Page 99: ...nd press the Delete softkey 4 To cancel a delete function press the or Scroll keys 5 To save a line item to a softkey for speeddialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speeddialing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree button or press a line key 7 To exit the Caller...

Page 100: ...wing procedure to edit the Callers List Use the following illustration as a reference 1 Press the Callers List Key 2 Press and to find the entry you want to edit Press to view the most recent call or to see the oldest call on your list 3 Press any key on the dialpad to begin editing 4 To move the cursor one digit to the right press To erase one digit to the left of the cursor press 5 To dial the d...

Page 101: ...4 Press the Delete softkey again at the prompt to erase the item Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Packet8 Web Phone UI When you downlo...

Page 102: ...ation on your computer where you want to download the Callers List and click SAVE The callerslist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Callers List Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination The phone sends the SIP message to the SIP proxy which then forwards the call t...

Page 103: ... modes you can set Call Forward Mode Description Off Packet8 Web Phone UI only Disables call forward All Phone forwards all incoming calls immediately to the specified destination Busy Phone forwards incoming calls if the line is already in use No Answer Phone forwards the call if it is not answered in the specified number of rings Busy No Answer Phone forwards the call if either the line is alrea...

Page 104: ... to be forwarded 4 Select a Call Mode that you want to set on your phone using the Change softkey 5 Enter the Number of Rings you want to set before the call is forwarded Valid values are 1 to 9 6 Press Done to save the settings The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode IP Phone UI Note If you leave the Number field blank call forwarding...

Page 105: ...Line Call Forward Settings 1 Select a line to set Call Forwarding on 2 In the Mode field select the mode you want to set on this line 3 In the Forward Number field enter the call forward number for which you want your calls on this line to be call forwarded 4 In the Number of Rings field select the number of rings on the line before the call is forwarded Valid values are 1 to 9 Packet8 Web Phone U...

Page 106: ...unanswered calls increment the phone numbers associated with the calls are stored in the Callers List The user can access the Callers List and clear the call from the list Once the user accesses the Callers List the number New Calls on the idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display t...

Page 107: ... password It is important to record your first and last name to appear in the dial by name and company directory from the auto attendant and one number access greeting To Log into Voicemail Internal 1 Dial the access number 555 or press the Voicemail soft key on the Virtual Office Extension 2 Enter your password then press From another Virtual Office extension 1 Dial 500 2 Enter your extension num...

Page 108: ...ialing the number Simply press 5 while listening to a voicemail if caller ID is recognized Virtual Office will call the person back To return to voicemail while still on the call press and you will be returned to that voicemail To return to the main menu press To enable voicemail internationally contact Tech Support at 1 888 898 8733 Press 3 for group messages this prompt is only played if you bel...

Page 109: ...rs greeting press 2 Lunch time greeting press 3 Meeting greeting press 4 Weekend greeting press 5 Vacation greeting press 6 To listen to the current greeting press 0 Return to the previous menu press To turn on off the announcement only mode press 6 To exit press 9 To place a call from voicemail press Calling out of voicemail enables users to take advantage of Packet8 competitive international rat...

Page 110: ...sent Personal Voicemail Greetings Virtual Office allows an array of greetings to be recorded for different activities Users can select which greeting callers will hear when they are not able to answer a call To Record Your Greetings into Voicemail From voicemail s main menu select 2 and then follow the prompts to record each greeting personally To record your first and last name press 1 To record ...

Page 111: ...od before the call is routed into voicemail You will be presented with caller ID if provided by the calling party and the call waiting indicator tone Call waiting is configured at sign up of service Changes to enable or disable call waiting can be done from the Extension Manager Multiple Call Handling Multiple call handling allows users to pick up a second ringing call while placing another one on...

Page 112: ...e being passed on Do Not Disturb DND Puts the telephone in a state that will not ring and calls will be automatically forwarded to voicemail Forwarding Forwarding is an effective tool that helps avoid missing important calls In some cases all calls for a particular extension may be forwarded to a cell phone to give the impression a mobile person on a mobile phone is located in the office Forwardin...

Page 113: ...and forwarding destinations Other settings in Extension Manager including forwarding rules one number access caller ID blocking call waiting disable and other unique settings Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys When suppression of DTMF playback is disabled and you press a softke...

Page 114: ...efault is disabled 4 Click to save your settings Display DTMF Digits A feature on the 6755i phone allows users to enable or disable DTMF dual tone multi frequency digits to display to the IP phone when using the keypad to dial or when dialing from a softkey or programmable key DTMF is the signal sent from the phone to the network that you generate when you press the phone s touch keys This is also...

Page 115: ...n dialing You can enable the Display DTMF Digits parameter using the Packet8 Web Phone UI Configuring Display of DTMF Digits Use the following procedure to configure the display of DTMF digits on the IP phone 1 Click on Basic Settings Preferences General 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save you...

Page 116: ...currently active call or accept transferred calls if there no active calls If call waiting is disabled Intercom calls are treated as regular incoming calls and are rejected pre dialing with live dialpad disabled still accepts incoming calls the Incoming Call Interrupts Dialing parameter is ignored because the incoming call is automatically rejected for information on Incoming Call Interrupts Diali...

Page 117: ...lick to save your settings Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone You can configure this feature using the Packet8 Web Phone UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone Packet8 Web Phone UI Note Play Call Waiting Tone...

Page 118: ...ing the check box 3 Click to save your settings Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone You can configure this feature using the Packet8 Web Phone UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone Packet8 Web Phone UI Note Stuttered Dial Tone is ...

Page 119: ...set the time delay in seconds between the scrolling of each status message on the phone You can specify this setting in the Status Scroll Delay seconds field at the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Packet8 Web P...

Page 120: ... an incoming call automatically interrupts the outgoing call during dialing and allows the phone to ring for you to answer the incoming call When you disable this parameter which is the default the phone does not interrupt the outgoing call during dialing and instead rings the incoming call on another free line or sends busy signal if all remaining lines are busy You have a choice to ignore the in...

Page 121: ...e Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Packet8 Web Phone UI If you enable this parameter which is the default pressing the Goodbye key rejects calls coming into the phone while you are on an active call When you disable this para...

Page 122: ...figure the Goodbye key to cancel incoming calls on the IP phone 1 Click on Basic Settings Preferences General 2 The Goodbye Key Cancels Incoming Call field is enabled by default If required disable this field by unchecking the check box 3 Click to save your settings Packet8 Web Phone UI Note Goodbye Key Cancels Incoming Call is enabled by default ...

Page 123: ...onfigure the message waiting indicator on a specific line or on all lines on the IP phone IP Phone UI IF THEN Goodbye Key Cancels Incoming Call is enabled AND a second call comes in while you are on an active call press the Goodbye key to reject the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to...

Page 124: ...nd lines 1 through 9 3 Click to save your settings Incoming Intercom Call Features Incoming Intercom By default the IP phone allows incoming Intercom calls to be automatically answered without having to set up an Icom key on your phone The phone automatically plays a warning tone when it receives an incoming Intercom call It also mutes the microphone If the Intercom call comes into the phone while...

Page 125: ...to the caller Auto Answer and Play Warning Tone are enabled by default Incoming Intercom Features in Packet8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP pho...

Page 126: ...sic Settings Preferences Incoming Intercom Settings 2 The Auto Answer field is enabled by default The automatic answering feature is turned on for the IP phone for answering Intercom calls To disable this field uncheck the box 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the...

Page 127: ...in each column totaling 20 keys on the keypad The 560EM also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The 560EM has 20 keys available on each page totaling 60 softkeys Each key provides an LED for indicating call status The 560EM provides an LCD for displaying key labels The softkeys support the following features Busy Lamp Fie...

Page 128: ... provided with the Expansion Module Press the softkey you want to use when applicable 560EM Expansion Module The 560EM Expansion Module screen displays softkeys in column format The function keys on the bottom left of the Module allows you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1List 1 and List 2 Page 2 List 3 a...

Page 129: ... 1 page 2 or page 3 and press the applicable softkey Note Your System Administrator can customize the headings on each 560EM Expansion Module screen Contact your System Adminis trator for more information List 1 List 2 BLF 200 Home speeddial Lock Unlock Softkeys Function Keys Press for page 1 Press for page 2 Press for page 3 Page 1 Screen List 3 List 4 List 5 List 6 Page 2 Screen Page 3 Screen ...

Page 130: ...p to be used only with a headset or handset If the light stays on steady and you hear dial tone the phone has been set up so that you can alternate between the speakerphone and the headset by pressing See the section Customizing Your Phone on page 23 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been instal...

Page 131: ...Finding Your Phone s IP Address on page 21 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do I change my user password You can change the user password from the IP phone UI or the Packet8 Web Phone UI 1 Press on the phone to enter the Options Lis...

Page 132: ...crypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator How do I restart the IP phone 1 Press the button on the phone to enter the Option List 2 Use the key to scroll down the list of options to Phone Status and press the key to select 3 Press the key to scroll to the Restart Phone option 4 Press the key ...

Page 133: ...hone UI At the path Operations Phone Lock on the Packet8 Web Phone UI At a configured key on the phone For more information about configuring a Lock Unlock key on your phone see Phone Lock Key on page 67 Use the following procedures to lock an IP phone and prevent it from being used or configured Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press 3 Press to...

Page 134: ...r user password and press The phone unlocks 1 Click on Operation Phone Lock Lock the Phone 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynam ically and displays the following message Phone is unlocked Packet8 Web Phone UI Op...

Page 135: ...a AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR...

Page 136: ...T CST EES CET DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Z...

Page 137: ...MS Montserrat MT Malta MX Mexico City MX Cancun MX Merida MX Monterrey MX Mazatlan MX Chihuahua MX Hermosillo MX Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS Time ...

Page 138: ...U Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Bel...

Page 139: ...A 5 Model 55i IP Phone User Guide Appendix A Time Zone Codes ...

Page 140: ... Is Covered Any defect in materials or workmanship for one year See Packet8 Virtual Office terms and conditions Support Web FAQs www packet8 net support faqs Email virtualoffice packet8 net Phone 888 898 8733 and press option 1 for Virtual Office then option 2 for support Outside the U S 408 687 4120 ...

Page 141: ...nsibility to use the security features and to establish security practices within your organization including training security awareness and call auditing to eliminate security risks Notice While every effort has been made to ensure accuracy 8x8 Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation...

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