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DX-825 End-User Manual
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43

9.

Diagnostic

The Diagnostic web page contains modem’s basic operational status overview plus
some diagnostic tool features.

Status

This page provides the user the information of CPU and Memory Utilization status
as well as Data Rate information of the modem. It also indicates the modem’s
Firewall status and its Up Time information.

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Summary of Contents for DX-825

Page 1: ...DX 825 End User Manual Ver 1 0 Date 27 Nov 2015 ...

Page 2: ...Table of Contents 1 Web Login 1 2 Dashboard 3 3 Operator Network 5 4 WiFi 9 5 VoIP 21 6 Network 23 7 Firewall 35 8 Management 39 9 Diagnostic 43 10 Info 46 ...

Page 3: ...ice is connected to the modem either by a LAN cable to the modem s Ethernet port or by a WiFi connection After your device obtained a DHCP IP address from the modem open any Internet browser e g Google Chrome or Microsoft Internet Explorer and type in the default URL address http 10 1 1 254 A Web GUI page will appear as indicated in the following visual Default Username admin Default Password admi...

Page 4: ... type cmd and press Enter Type ping 10 1 1 254 and check for reply Type ipconfig in Command Prompt to check if the modem s IP is different from the default setting or if there is an IP assignment conflict with different device If Username or Password has been changed and they are forgotten Click the FORGOT PASSWORD link at the Login web page as shown in the visual below Follow the instructions tha...

Page 5: ...on acts as the link to specific modem feature s web page for more detailed information or to configure settings The table below describes the information shown in each Section of the Dashboard page Section Information Operator Network Mode Current Radio Frequency access technology mode of modem Mode will be either WiMAX or LTE Operator WiMAX Base Station ID that the modem is connected to LTE Publi...

Page 6: ...FF SSID WiFi Service Set Identifier SSID under broadcast by the modem If the Key icon is shown WiFi authentication is turned ON VoIP Line 1 If bulb ON VoIP account at Line 1 is Registered Line 2 If bulb ON VoIP account at Line 2 is Registered Firewall Status If bulb ON Firewall is ON Management Device Name For Information only Monitoring Device Up Time Time duration since modem ispowered on Uplink...

Page 7: ...cess technology parameters This could be either WiMAX or LTE depending on which mode the modem is connected to Status General Information State Status of the modem connectivity to WiMAX LTE Network Operator For WiMAX Base Station ID that the modem is connected to For LTE Public Land Mobile Network PLMN ID Technology Current RF access technology mode of the modem Mode is either WiMAX or LTE ...

Page 8: ... of the WiMAX LTE RF channel the modem is connected to Link Quality The signal quality of the WiMAX LTE RF channel the modem is connected to WiMAX Information State WiMAX operation status Security WiMAX authentication status RSSI Equivalent to Signal Strength in General Information CINR Equivalent to Link Quality in General Information Tx Power WiMAX RF power transmitted from the modem to the Base...

Page 9: ...operation status DL Frequency LTE Downlink RF channel frequency the modem is connected to UL Frequency LTE Uplink RF channel frequency the modem is connected to SINR Equivalent to Link Quality in General Information RSRP Reference Signal Received Power LTE measurement of signal strength received by the modem ECI E UTRAN Cell Identifier Derived from eNodeB ID and Cell ID eNodeB ID Identifier of the...

Page 10: ... kbps Tx Bytes Amount of data traffic transmitted from the modem during current connection session in bytes Packets Amount of IP packet transmitted from the modem during current connection session WiMAX RX DownLink Status LTE Data Rate Current Received data rate in kilobit second kbps Rx Bytes Amount of data traffic received by the modem during current connection session in bytes Packets Amount of...

Page 11: ...tion of the modem The modem supports two simultaneous WiFi modes namely WiFi 2 4GHz and WiFi 5GHz For WiFi 5GHz it is turned off by default WiFi 2 4GHz is a ready to use feature with the modem s default WiFi network identity SSID and its corresponding WPA2 WiFi key can be referred at the modem s label located at the bottom of the modem as shown in the figure below ...

Page 12: ...Frequency channel under usage Also shows whether channel selection mode is Auto or Manual Auto Default modem setting Modem will choose a WiFi Radio Channel Manual User will choose a WiFi Radio Channel Working Mode WiFi current Mode under usage WiFi MAC Modem s WiFi MAC address Network Name SSID WiFi Service Set Identifier SSID under broadcast by the modem SSID Broadcast SSID broadcast enable disab...

Page 13: ...s the Apply button to save the settings Then restart the WiFi service by pressing Disable and Enable Interface Status buttons successively to operate the WiFi with the changes Web page settings for WiFi 2 4GHz and WiFi 5GHz are divided to two menu tabs Click at the WiFi 2 4GHz or WiFi 5GHz tabs to enter the respective web page WiFi 2 4GHz Wireless Settings This section is for user to enable or dis...

Page 14: ...tomatically assign a channel If it is set to a value 6 11 modem will assign this specific channel Working Mode 802 11b g n 802 11g n 802 11b g 802 11g 802 11n 802 11b WiFi 2 4GHz mode Default setting is 802 11b g n WiFi b g n is in the order of increasing WiFi mode advance Select the default setting if you are not sure what mode is supported by your device Bandwidth only 11n 20M 20 40M WiFi 2 4GHz...

Page 15: ... Default setting is Auto If you are not sure on CTS application leave this to default setting Preamble Length Short Preamble Long Preamble Preamble is additional data header which assists in WiFi data transmission at the expense of WiFi speed Default setting is Short Set to Long may improve WiFi data transmission in an area with high interference or low signal strength SSID Broadcast Enable Disabl...

Page 16: ...Hz Fields Options Remarks Interface Status Enable or Disable Default setting is Disable Select either to turn on or off modem s WiFi 5GHz Network Name SSID WiFi 5GHz identity broadcasted by the modem for user s device to search and connect to Default setting is the last six characters of the modem s WAN MAC address appended with _5GHz Radio Channel Auto 36 40 WiFi 5GHz Radio Frequency channel Defa...

Page 17: ...40 80M Larger value allows for higher maximum WiFi 5GHz speed 20M Width of one WiFi channel 20 40M Width of two WiFi channels 20 40 80M Width of four WiFi channels RTS Threshold Numerical value 1 2347 This is the packet size threshold which a Request to Send RTS message will be sent Default setting is 2347 this value disables RTS altogether If you are not sure on RTS application leave this to defa...

Page 18: ...tion is for user to configure WiFi authorization settings Fields Options Remarks Authentication Open system 802 1x WEP auto WPA2 Personal WPA Personal WPA WPA2 Personal Mixed Mode WiFi Authentication modes Default setting is WPA2 Personal If you are not sure on the options leave this to default setting If this value is changed you may also need to modify the WiFi profile in your device so that it ...

Page 19: ...changed you may also need to modify the WiFi profile in your device so that it matches with modem s setting Rekey Interval WPA WPA2 Group rekey interval in seconds for increased security Default setting is 3600 If you are not sure on Rekey Interval leave this to default setting Key Pass Phrase WPA WPA2 Passphrase or the password of your modem s WiFi When your device attempted to connect to the mod...

Page 20: ...trol List Apply to both WiFi 2 4GHz and 5GHz This section is for user to control which devices that can connect with the modem s WiFi Click Insert button to add MAC to the list Click Bin symbol at the Delete column to delete a MAC Press Apply button to save the settings Fields Options Remarks Filtering Policy Disable Whitelist Blacklist WiFi filtering mode by MAC address of the devices network int...

Page 21: ...be whitelisted or blacklisted MAC address character format is xx xx xx xx xx xx where x is a value either between 0 9 or between a f case insensitive Please refer to specific device manufacturer s resource to identify the MAC address of NIC WiFi Troubleshooting If you encounter issues on connecting to the modem s WiFi please attempt the steps below Description Suggested Solution Your device is not...

Page 22: ...k that you have entered the correct key when attempting to connect to the modem s WiFi Check WiFi key security authorization and encryption type in your device s SSID profile matches with modem s WiFi Security settings Delete modem s SSID profile in your device and try to connect again to the modem s WiFi Disable Access Control List feature in the modem s WiFi GUI Your device is connected to the m...

Page 23: ...imultaneous VoIP accounts via two available RJ11 ports VoIP account is subscription based therefore please check with P1 Customer Service regarding status of any VoIP subscription on your modem Status Registrar Address voice p1 com my for P1 VoIP service Outbound Proxy Address voice p1 com my for P1 VoIP service Line 1 Status Line 1 VoIP feature status Disable or Enable Line 1 User Name VoIP accou...

Page 24: ...e 2 Line 2 Registration Status Line 2 VoIP account registration status Green tick symbol Registered Red cross symbol Not Registered If you subscribe to VoIP service but Registration is unsuccessful Check whether your modem is connected to WiMAX or LTE service and normal internet browsing is working Alternatively you can listen to the phone connected to your modem to check its call status A busy to...

Page 25: ...ration of modem s network features Status LAN Information Type LAN Network Mode LAN MAC Modem s MAC address for its LAN interface LAN IP Address Modem s IP address within its own LAN network LAN Subnet Mask Modem s Subnet Mask of its own LAN network TX Bytes Amount of data traffic in bytes transmitted through modem s LAN interface RX Bytes Amount of data traffic in bytes received through modem s L...

Page 26: ...P packets received through modem s LAN interface WAN Information Type WAN Network Mode WAN MAC Modem s MAC address for its WAN interface WAN IP Address Modem s WAN IP address assigned by the Internet Service Provider WAN Subnet Mask Subnet mask of the WAN network the modem is connected to WAN IP Default Gateway Gateway of the WAN network the modem is connected to IP Connection Modem s WAN DHCP sta...

Page 27: ...lock TX Bytes Amount of data traffic in bytes transmitted through modem s WAN interface RX Bytes Amount of data traffic in bytes received through modem s WAN interface TX Packets Amount of IP packets transmitted through modem s WAN interface RX Packets Amount of IP packets received through modem s WAN interface Lease Status Table This table displays information status of devices connected to the m...

Page 28: ... of the device IP Address LAN IP address assigned to the device by modem s DHCP Remaining Lease Time DHCP lease time remaining By default the IP is leased for a period of 1 day 86400 seconds Network Mode The Network Mode web page contains configuration menu of the modem s Internet Protocol IP settings Most of these settings should remain unchanged Press Apply button after making changes to save th...

Page 29: ...ue with P1 network is NAT mode Please do not change the setting Connection Mode Default and the only supported value with P1 network is DHCP Please do not change the setting Hostname Modem network label name No change from default value is necessary LAN IP Address Modem LAN IP address Default value is 10 1 1 254 Modifying this value may affect the LAN DHCP Client Range LAN Subnet Mask Modem DHCP L...

Page 30: ...o the modem s WAN interface when it connected to either WiMAX LTE network WAN MTU WAN Maximum Transmission Unit MTU size No change from default value 1400 is necessary Warning Modifying this value may cause lost of internet connectivity on the modem DNS1 DNS2 Domain Name Servers DNS provided to the modem automatically by Internet Service Provider when the modem is connected to either WiMAX LTE net...

Page 31: ...Starting IP Address Start of DHCP IP address pool range Default setting is 10 1 1 1 Must be within the modem s LAN DHCP subnet mask and must not be the value of modem s LAN IP address DHCP Ending IP Address End of DHCP IP address pool range Default setting is 10 1 1 100 Must be within the modem s LAN DHCP subnet mask and must not be the value of modem s LAN IP address Primary Secondary Tertiary DN...

Page 32: ...ervation Table Click the Add button to create a rule Set all the fields according to the below description Press Apply button to save the settings Host Name Assign a device name or identity MAC Address MAC address of the device s Network Interface Card NIC Please refer to specific device manufacturer s resource to identify the MAC address of NIC IP Address LAN IP address intended to be reserved or...

Page 33: ...rom the table Troubleshoot Disable static IP assignment set in device intended for the modem to assign a specific LAN IP address to that device Port Management The Port Management web page contains configuration menu of the modem s Port Forwarding and Port Trigger features Port Forwarding Port Forwarding allows you to open up specific port at the modem to redirect traffic to run certain Online Gam...

Page 34: ... forwarded TCP or UDP WAN Port Begin End Range of ports for incoming data from the modem s WAN interface to be opened for the port forwarding rule LAN Port Begin End Range of ports at the modem s LAN interface where the data will be forwarded LAN IP Device IP address connected to the modem s LAN which will receive the forwarded data Enable Check button to enable the port forwarding rule Uncheck bu...

Page 35: ... button to save the settings Application Name Assign an application name or identity Triggered Range Range of ports for outgoing data from the modem s WAN interface to be the trigger for the port triggering rule Forwarded Range Range of ports for incoming data from the modem s WAN interface to be opened for the port forwarding rule Enable Check button to enable the port triggering rule Uncheck but...

Page 36: ...e fields according to the below description Press Apply button to save the settings and then reboot the modem Enable DDNS Check button to enable the DDNS feature Uncheck button to disable the DDNS feature DDNS Service Provider Selection list of DDNS Service Providers DDNS User Name Enter the User Name registered with the Service Provider DDNS Password Enter the Password registered with the Service...

Page 37: ...ddress One DHCP client of the modem is allowed to be configured as DMZ De Militarized Zone To enable DMZ tick the box and set a DHCP client IP to be selected as DMZ Press Apply button to save the setting If necessary you may need to set static IP at your device or use the modem s Lease Reservation Table feature to match LAN IP of your device with the DMZ IP set in the modem Redirect ICMP to the Ho...

Page 38: ...evices with traffic If the checkbox is ticked when modem receive any multicast packets these packets will be dropped and not allow them to pass through Enable UPnP IGD Universal Plug and Play UPnP is a set of networking protocols promulgated by the UPnP Forum The goals of UPnP are to allow devices to connect seamlessly and to simplify the implementation of networks in the home data sharing communi...

Page 39: ...eboot the modem to activate the rules Please follow the guide below to configure Access Restriction on the modem Blocked Day Blocked Time Select which day and time the rule will be activated Blocked Device Select which device or devices on which the rule will be activated Device Deny Types options are as per below MAC MAC address of the device s Network Interface Card NIC IP A specific LAN IP addr...

Page 40: ...cked Reason Choose specific HTTP or all Internet access to be restricted blocked Blocked reason types are as per below HTTP URL Block this URL address Note Only Alphabets A Z a z Digit 0 9 Minus sign and maximum length of 255 character is allowed for the URL HTTP Keyword Block any URL if it contains keyword Click Insert button to add one or more of above blocked reason type options ...

Page 41: ...___________________________________ 39 8 Management The Management web page contains modem s administrative features Account Management You can change your Web GUI Login username or password or both Fill the necessary fields and press Apply button to save the settings ...

Page 42: ...ng Time This only applies for countries or regions which subscribed to Daylight Saving Time scheme Malaysia do not apply the Daylight Saving Time scheme Management Session Timeout How long a modem s web page can remain idle before a login is required again to access the modem s web page Default setting is 10 minutes GUI Refresh Time How fast modem s status page updates display of parameter values ...

Page 43: ...e the modem s overall configuration which the user consider as good If no configuration is saved it will be shown as Not Exist If a configuration is saved it will be shown as Exist Save Last Good Press this button to save a good configuration Press again to override an earlier saved configuration Remove Last Good Press this button to remove the good configuration saved before Reset to Last Good Pr...

Page 44: ...____________________________________________ 42 Software Device Software Version This is the current software firmware version of the modem Configuration This is equivalent to saving Last Good Configuration to a file This is only to be used by advanced users ...

Page 45: ... The Diagnostic web page contains modem s basic operational status overview plus some diagnostic tool features Status This page provides the user the information of CPU and Memory Utilization status as well as Data Rate information of the modem It also indicates the modem s Firewall status and its Up Time information ...

Page 46: ...at the Diagnostic Type dropdown menu Enter an IP or URL that you select e g 8 8 8 8 or www google com at the IPAddress Domain field Other settings can remain unchanged Press Start button Ping results will appear at the bottom of the page Traceroute This is a utility used to track the pathway taken by a packet on an IP network from source to destination Traceroute also records the time taken for ea...

Page 47: ... Start button Traceroute results will appear at the bottom of the page Troubleshoot These features allow the user to identify any browsing or host reachability issue source either your device or your modem If modem s ping or traceroute indicates modem issue please reboot the modem and re run the test If the problem persists please call the P1 Care Line at 1300 03 1300 ...

Page 48: ...nformation Model ID Model of the modem i e DX 825 Hardware Version For Information Only Modem Driver Version For Information Only Serial ID Serial Number of the modem IMEI International Mobile Equipment Identity IMEI of the modem IMSI International Mobile Subscriber Identity IMSI of the SIM card detected by the modem For LTE customer only Firmware Version Current firmware version of the modem ...

Page 49: ..._______________ 47 Firmware Creation Date Creation date of the current firmware version of the modem WiMAX Frequency Range WiMAX spectrum range supported by this model LTE Support Band LTE spectrum band supported by this model Altitude Latitude Longitude Empty not supported by this model ...

Page 50: ...tion may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the permission of Packet One Networks Malaysia Sdn Bhd This document remains the property of Packet One Networks Malaysia Sdn Bhd All information herein is confidential and cannot be copied or used in any way detrimental to Packet One s interest ...

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