Quick Start & Troubleshooting Guide
Software Warranty only applies to Software that was originally supplied with the Product. It does not provide the
Customer with Software usage support. Any other Software (e.g. games) is subject to the third party licence and
warranty conditions.
Specifically for batteries:
Disposable batteries that may be included with the Product are not covered by any Warranty. Notebook batteries are
covered by a 6 months Warranty. Any charging time or battery life otherwise indicated merely corresponds to indic-
ative timeframes which may vary depending on the Customer's use and provided the Customer respects Packard Bell
advices to optimize the battery life time.
Specifically for monitors:
Monitors that are not included in the factory packaging are not covered by this Warranty. Please refer to the warranty
documentation included with your monitor, or the store where you have purchased your monitor, for details. If a
monitor is included in the factory packaging, then you can find specific Warranty conditions in the Warranty docu-
mentation that is included with your monitor. The Warranty Period for monitors that are included with the Product
is outlined below.
Specifically for Liquid Crystal Display (“LCD”) screens:
Packard Bell strives to provide the highest quality LCD display products in the industry. Your Product meets the Class
2 specifications under the ISO 13406-2 industry guidelines for LCD monitors.
LCD monitors use a technology based on pixels. A pixel is a combination of three sub-pixels (red, green and blue)
that produce a specific colour. There are millions of these sub-pixels on each LCD screen. Pixel faults on LCD screens
can be comprised of whole pixels or sub-pixels going dark, staying permanently lit or flashing.
The ISO 13406-2 standard allows for a certain number of pixel faults based on the number of total pixels in the
monitor (determined by the screen size). Packard Bell will replace an LCD monitor during the Warranty Period if it
meets the following criteria:
Type 1: A full pixel is always visible on the screen, resulting in a white point.
Type 2: A full pixel does never illuminate at all, resulting in a dark point.
Type 3: One or two sub-pixels are always switched on or switched off, resulting in a pixel of one of the basic colours
(red, green, blue, cyan, magenta, yellow). Or a continuously blinking pixel occurs.
Faulty Cluster 1: Within a field of 5x5 pixels there are several malfunctions of Type 1 or Type 2.
Faulty Cluster 2: Within a field of 5x5 pixels there are several malfunctions of Type 3. Whenever this is reasonable
and at the sole discretion of Packard Bell or when this is mandatory by national consumer legislation of the Country,
Packard Bell may limit or extend the Warranty Period on the Product.
If your monitor’s documentation defines a different pixel policy, then this overrules the pixel policy described in this
Limited Warranty.
Warranty Period:
If a Warranty & Service Sheet is supplied with Your Product, then the Warranty Period documented in the Warranty
& Service Sheet applies.
Notebook computer: ...................................................................................................1 (one) year
Included peripherals: ..................................................................................................1 (one) year
Included consumable items: .................................................................................... 6 (six) months
Included software: .............................................................................................. 3 (three) months
Size
Number of pixels
Type 1
Type 2
Type 3
Faulty Cluster 1
Faulty Cluster 2
Bright
Dark Subpixel
Cluster of errors
type 1 or 2 in
5X5 pixels
Cluster of errors
type 3 in 5X5
pixels
7"
800 x 480
384 000
1
2
3
1
1
15"
1024 x 768
786 432
2
2
4
1
2
17”
1280 x 1024
1 310 720
3
3
7
1
3
19”
1280 x 1024
1 310 720
3
3
7
1
3
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