Helpdesk -
41
c.If this icon is not visible, click on the arrow in the Notification Area (to reduce clutter in the Notifica-
tion Area, icons that have not been used recently are hidden).
4. Your computer's volume control settings needs adjusting.
a.Double-click on the speaker icon in the Notification Area
(see step 3 above).
b.Adjust the Balance to make sure that sound comes from both
speakers.
c.Click and hold the slider to adjust the volume level.
d.Make sure the Mute option is NOT checked.
e.To display more volume controls, click on Options > Proper-
ties.
5. Your sound hardware does not work properly.
a.Check that your sound card is correctly configured. Click on Start > Control Panel > Sounds, Speech,
and Audio Devices > Sounds and Audio Devices. In the
Sound and Audio Devices Properties
win-
dow, select the Hardware tab.
b.Run
Smart Restore
to easily uninstall and reinstall the faulty components drivers (see page 45).
Internet
You Cannot Connect to the Internet
1. Your account details have not been released yet.
a.After you have just performed your online subscription with an Internet Service Provider (ISP), it is
recommended that you restart your computer to complete the Internet setup process.
b.The first time you use your Internet connection, your account may not be accepted immediately.
Certain ISPs require a short setup period to process your account details. Please wait 30 minutes
before you try to connect to their services again.
2. You entered an incorrect user name and/or password.
a.Check your user ID and password. Re-type them if necessary.
b.Check exact spelling (upper and lower case, or any punctuation).
c.Check the login and setup information given to you by your ISP
3. The server you are trying to connect to is out of order.
Check with your ISP whether the service is available.
4. Your Internet settings (browser, e-mail, or connection) may have been changed.
When you subscribe, your ISP usually provides connection details (user name, password, server phone
number, e-mail address, etc.). Check these details and restore your Internet settings, following the
procedure given by your ISP.
5. Your account with your Internet Service Provider has been terminated or your ISP server is unavaila-
ble.
Contact your ISP and check the access conditions to their Internet server.
You are using DSL or cable connection
1. Your DSL connection has not been activated.
Your ISP must contact your local telephone operator to activate DSL access on your line. This may take
several weeks. To enquire about your connection, please contact your ISP.
Summary of Contents for EasyNote XS
Page 1: ......
