Helpdesk -
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b.Press all the keys of your keyboard to ensure that no key is stuck.
c.Tap the mouse buttons to ensure that none of them are stuck.
d.Switch your computer ON again.
My Computer Has no Sound
1. The speaker volume may be set too low.
Adjust the volume controls (either on your speakers, keyboard, or on the computer).
2. Your speakers may not be connected properly (only applies to external speakers).
a.Check all the speaker cables to ensure that they are connected properly.
b.If your speakers are equipped with a power adapter, make sure that it is plugged into a power source
(wall outlet or back of your monitor) and that the speaker power is on.
3. The operating system’s main volume control needs adjusting. (See your operating system’s documenta-
tion for more information).
4. Your computer's volume control settings needs adjusting.
5. Your sound hardware does not work properly.
a.Check that your sound card’s drivers* have been installed and that it is correctly configured.
*Please see your retailer or visit www.packardbell.com for more information on installing drivers
for your computer’s hardware.
Internet
In order to get the best possible Internet connection, ensure that you:
✓
Always connect to a grounded power socket;
✓
Connect your modem directly to the phone socket;
✓
Avoid using telephone extension cables (this degrades the signal quality).
✓
In thunderstorm conditions, make sure that you disconnect your modem from the telephone line and
pull out the power cord from the power outlet.
You Cannot Connect to the Internet
1. Check that your modem’s drivers* have been installed and that it is correctly configured.
*Please see your retailer or use an alternative Internet access to visit www.packardbell.com for more
information on installing drivers for your computer’s hardware.
2. Your account details have not been released yet.
a.After you have just performed your online subscription with an Internet Service Provider (ISP), it is
recommended that you restart your computer to complete the Internet setup process.
b.The first time you use your Internet connection, your account may not be accepted immediately.
Certain ISPs require a short setup period to process your account details. Please wait 30 minutes
before you try to connect to their services again.
3. You entered an incorrect user name and/or password.
a.Check your user ID and password. Re-type them if necessary.
b.Check exact spelling (upper and lower case, or any punctuation).
c.Check the login and setup information given to you by your ISP
4. The server you are trying to connect to is out of order.
Check with your ISP whether the service is available.
5. Your Internet settings (browser, e-mail, or connection) may have been changed.
When you subscribe, your ISP usually provides connection details (user name, password, server phone
number, e-mail address, etc.). Check these details and restore your Internet settings, following the
procedure given by your ISP.
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