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310316-24

©PACIFIC ENERGY FIREPLACE 
PRODUCTS LTD.

1.  Burn cord wood only, dry and well seasoned. The denser 

or heavier the wood when dry, the greater its heat value.  
This is why hardwoods are generally preferred.  Green or 
wet wood will cause a rapid buildup of creosote.  If you feel 
it is necessary to burn wet or unseasoned wood, do so 
only with the air inlet set open enough to maintain a good 
strong fire and fairly high chimney temperatures. Do not 
attempt to burn overnight using green wood or wet wood.  
Wet wood can cause up to 25% drop in heater output, as 
well as contributing significantly to creosote buildup.

 

WARNING: Never use chemicals or any other 
volatile liquid to start a fire.  Do not burn garbage, or 
flammable fluids such as gasoline, naptha, or engine 
oil.  We strongly recommend that smoke detectors be 
installed.

2.  Remove ashes frequently.  Embers can roll out the door 

and create a fire hazard.  

3.  If glass becomes darkened through slow burning or poor 

wood, it can readily be cleaned with fireplace glass cleaner 
when stove is cold. Never scrape with an object that might 
scratch the glass.  The type and amount of deposit on the 
glass is a good indication of the flue pipe and chimney 
buildup.  A light brown dusty deposit that is easily wiped off 
usually indicates good combustion and dry, well-seasoned 
wood and therefore relatively clean pipes and chimney.  
On the other hand, a black greasy deposit that is difficult 
to remove is a result of wet and green wood and too slow 
a burning rate.  This heavy deposit is building up at least 
as quickly in the chimney.

 
 

WARNING: ONLY USE MATERIALS AND 
COMPONENTS SUPPLIED BY MANUFACTURER 
WHEN DOING MAINTENANCE OR 
REPLACEMENTS.

4.  DOOR GASKETS - The gasket used on this unit (

3/4

high

 density fiberglass rope) requires only light 

pressure to seal.  This will prolong seal life.  It is important 
that the door seal be maintained in good condition.  
Periodically inspect seals and replace if necessary.  Follow 

instructions included in the WODC.

NEO

DGKIT kit 

obtainable from your nearest Pacific Energy Dealer.

5.  DOOR GLASS - Do not slam loading door or otherwise 

impact glass.  When closing door, make sure that no logs 
protrude to impact the glass. If the glass gets cracked or 
broken, 

it must be replaced before using the stove. 

 

Replacement glass can be obtained from your dealer.  
Use 18"(457mm) x 10-1/4"(260mm) x 5 mm. Ceramic 
glass only. 

 Do not substitute with any other type.

To remove broken glass, remove the door gasket and then 
undo the eight screws securing the gasket guides and glass 
retainers.  Remove all particles of glass . Be careful as they are 
very sharp.  Install new glass complete with gasket. Replace 
glass retainers and gasket guides then install new door gasket 
as per instructions provided with the door gasket kit. 

CAUTION: 

 

- do not overtighten, tighten screws very carefully

 

- do not clean glass when hot

 

- do not use abrasive cleaners on glass

6.  The area where boost combustion air enters the firebox 

must be kept clear of excessive ash buildup which will 
block air flow.  This area is at the front of the firebox.

7.  Do not store wood within heater installation clearances, or 

within the space required for fuel loading and ash removal.  
Keep the area around the heater clean and free of loose 
combustibles, furniture, newspapers, etc.

8.  Establish a routine for the fuel, woodburning and 

firing technique.  Check daily for creosote buildup until 
experience shows how often you need to clean to be safe.

9.  Be aware that the hotter the fire, the less creosote is 

deposited.  Weekly cleaning may be necessary in mild 
weather, even though monthly cleaning is usually enough 
in the coldest months when burning rates are higher.

10. Instruct all members of your family on the safe operation 

of the heater.  Ensure they have enough knowledge of the 
entire system if they are expected to operate it.  Stress  the 
section on chimney fires and the importance of following 
the steps outlined "In Case of Chimney Fire".

Baffle Removal

Chimney connector pipe should be disconnected from stove 
to clean and inspect.  Only if this is not possible should you 
remove baffle assembly. CAUTION: Ceramic blanket insulation 
is located on top of baffle. Do not use a vacuum in this area.

DO NOT OPERATE WITH BAFFLE ASSEMBLY OR 
INSULATION REMOVED.

Remove retaining pin at the back top of the firebox, just under 
the baffle.  Lift baffle up and pull forward to disconnect from 
the supply tube.  Tilt baffle sideways to drop down and remove 
from firebox. Re-install baffle assembly in reverse order.  

WARNING:

 Sweep/Clean chimney with baffle installed or be 

sure to plug the top of the baffle tube in the back of the firebox 
before  sweeping or cleaning. Failure  to prevent ash or soot 
from falling into the baffle tube will cause incorrect operation 
and will lead to premature burn out of the tube or baffle.

Maintenance

Summary of Contents for NEO 2.5

Page 1: ...ctions Contact local building or fire officials about restrictions and installation inspection requirements in your area IMPORTANT THESE INSTRUCTIONS ARE TO REMAIN WITH THE HOMEOWNER MODEL NEO 2 5 SER...

Page 2: ...Blower Operation 15 Optional Outside Air Adaptor 15 Troubleshooting 16 Replacement Parts NEO 2 5 17 Understanding Operating Your Pacific Energy Stove 18 Firebrick Installation Instructions 19 Label 2...

Page 3: ...ldup Chimney Fires The result of excessive creosote buildup is a chimney fire Chimney fires are dangerous Chimney inside temperatures can exceed 2000 F 1093 C This causes much higher than normal tempe...

Page 4: ...er no circumstances should you attempt to barbecue in this heater How to Test Your Wood Add a large piece of wood to the stove when it has a good large bed of coals It is dry if it is burning on more...

Page 5: ...dfurtherforward thanflushwiththepedestals Donotstorepaperorotherstove lighting devices within the pedestal area Although storing wood under the unit is possible it is not recommended NOTE Refer to loc...

Page 6: ...ur dealer Use 18 457mm x 10 1 4 260mm x 5 mm Ceramic glass only Do not substitute with any other type To remove broken glass remove the door gasket and then undo the eight screws securing the gasket g...

Page 7: ...ube in the back of the firebox Back side of airwash chamber located in the upper front of firebox Baffle locking pin Boost tube cover located in center of manifold bottom front of firebox When Cleanin...

Page 8: ...hold down brackets away from the stove Side Panel Removal Installation 1 To remove the panels first remove the screws that secure the panel to the rear shield Fig 3 2 Disengage the the tabs in the fr...

Page 9: ...raw outside air from behind the stove an outside air adaptor may be required see Optional Blower section Cut or drill a 4 102mm hole through a wall behind the unit Use an appropriate household 4 102mm...

Page 10: ...ance The chimney connector should not pass through an attic roof space closet or similar concealed space floor or ceiling Where passage through a wall or partition of combustible material is desired t...

Page 11: ...arance to Combustibles 6 Cut a hole in the ceiling and roof to suit the chimney system and frame in the sides The chimney support is mounted to the framing 7 Assemblechimneysectionssothefinishedlength...

Page 12: ...r 48 1219 mm 3 914 mm Minimum Hooded vent or 90 elbow turned down The chimney may incorporate an offset To do this safely all sections of listed connector offset elbows and chimney section must be scr...

Page 13: ...7 2 1m Ceiling Height Non combustible floor protector 48 1219 mm Hooded vent or 90 elbow turned down Ensure that the Masonry chimney meets all National Fire Protection Association and local building c...

Page 14: ...ce FIG 9 Mobile Home Installation Procedure CAUTION THESTRUCTURALINTEGRITYOFTHEMOBILE HOME FLOOR WALL AND CEILING ROOF MUST BE MAINTAINED The services of a competent or certified installer certified b...

Page 15: ...o turn on as the stove heats up to operating temperature It will also shut the blower off after the fire has gone out and the unit cooled to below a useful heat output range Manual Tomanuallyoperateth...

Page 16: ...ve Creosote Buildup See 1 2 3 above Low Heat Output 1 Wood is wet Use dry wood 2 Fire too small Build a larger fire 3 Draft too low Chimney plugged or restricted inspect and clean Won t Burn Overnight...

Page 17: ...NE16 7817 10 Side Shield Bracket LHS NE25 78485 All parts may be ordered from your nearest Pacific Energy dealer Use www pacificenergy net for the location of the dealer nearest you 10b Side Shield Br...

Page 18: ...design Traditionalwoodstoveshadabasiccombustionsystemwhich allowed a considerable amount of heat energy to escape up the chimney as unburned gases and particulates smoke PacificEnergyhasdesignedasyst...

Page 19: ...ckage contains 18 full size firebricks as well as 6 various cut size bricks With the heater in the upright position install firebricks as follows Install the rear firebricks 4 full size two on each si...

Page 20: ...correctly at installation Any part that shows in our judgment evidence of defect shall be repaired replaced or refunded at Pacific Energy s option The defective part may be required to be returned to...

Page 21: ...21 PACIFIC ENERGY FIREPLACE PRODUCTS LTD 310316 24...

Page 22: ...22 PACIFIC ENERGY FIREPLACE PRODUCTS LTD 310316 24...

Page 23: ...DE LA CONSTRUCTION OU DE SERVICE D INCENDIE POUR DES INFORMATIONS QUANT AUX RESTRICTIONS PERMIS D INSTALLATION ET INSPECTIONS DANS VOTRE R GION NE RELIEZ PAS CET APPAREIL UN CONDUIT DE CHEMIN E DESSER...

Page 24: ...PACIFIC ENERGY FIREPLACE PRODUCTS LTD 2975 Allenby Rd Duncan B C V9L 6V8 For technical support please contact your retailer Web site http www pacificenergy net Printed in Canada...

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