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Operator Instructions

Restarting After Extended or Overnight Burns

1.  Open door and rake hot embers towards the front of the heater.  Add a couple of dry, split logs on top of embers, close door. 

2.  Adjust air control to high and in just a few minutes, logs should begin burning. 

3.  After wood has charred, reset air control to desired setting. 

4.  To achieve maximum firing rate, set control to “High” position(all the way to the left). Do not use this setting other than for starting 

or preheating fresh fuel loads. 

Over Firing

DO NOT OVERFIRE THIS HEATER:  Attempts to achieve heat output rates that exceed heater design specifica-
tions can result in permanent damage to the heater and chimney.

Over firing can be caused by operating the unit with the door open, damage to door gaskets allowing excess air to enter the firebox, 
the use of kiln dried lumber, mill ends or paper waste and prolonged or continual use on a high burn setting.

Proper Draft

Operation with the door open can cause excessive smoke. Do not operate this unit in a manner that will cause excessive 
smoke.

Draft is the force which moves air from the appliance up through the chimney. The amount of draft in your chimney 
depends on the length of the chimney, local geography, nearby obstructions and other factors. Too much draft may 
cause excessive temperatures in the appliance. An uncontrollable burn or a glowing red stove part or chimney indicates 
excessive draft. Inadequate draft may cause backpuffing into the room and plugging of the chimney. Smoke leaking into 
the room through appliance and chimney connector joints indicates inadequate draft.

Ash Removal

Caution:  Ashes are to be removed only when the heater is cold.
Whenever ashes get 3 to 4 inches deep in your firebox, and when fire has burned down and cooled, remove excess 
ashes. Leave an ash bed approximately 1" (25 mm) deep on the firebox bottom to help maintain a hot charcoal bed for 
future fires.

Optional Ash Cleanout system(NA):  The ash dump handle is located under the ash lip on the left hand side behind the 
lower grill. To operate ash dump, remove the lower grill, pull handle out 1/2"(13mm) and turn clockwise. This will unlock 
the ash dump and allow it to open. Hold handle open while pulling ashes into the opening.  Avoid large embers as these 
still contain heat value. Release handle and push in to lock. Ensure ash dump door is properly engaged. Fill the cav-
ity with the remaining ash level with the firebox floor. Lift and pull out ashpan and discard ashes into metal container.  
Replace ashpan and ensure it is seated properly.

Do not burn with ash dump door open. Doing so will create a hazardous condition. Always leave about 1"(25mm) of ash 
when cleaning.

Disposal of Ashes

Ashes should be placed in a metal container with a tight fitting lid. The closed container of ashes should be placed on a 
non-combustible floor or on the ground, well away from all combustible materials, pending final disposal. If the ashes are 
disposed of by burial in soil or otherwise locally dispersed, they should be retained in closed container until all cinders 
have thoroughly cooled. Other waste should not be placed in this container.

7

290816-24_ NEO 1.2

5055.600-A

Summary of Contents for NEO 1.2A SERIES

Page 1: ...icials about restrictions and installation inspection requirements in your area IMPORTANT THESE INSTRUCTIONS ARE TO REMAIN WITH THE HOMEOWNER MODEL NEO 1 2 SERIES A SERIAL TESTED and LISTED to CAN ULC...

Page 2: ...r Draft 7 Ash Removal 7 Disposal of Ashes 7 Maintenance Checks 8 Weekly 8 Monthly 8 When Cleaning the Chimney System 8 Blower 8 Baffle Removal 9 Troubleshooting 10 Warranty Information 11 LTD Lifetime...

Page 3: ...STOVE OR HOME THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION CON SULT THE OWNER S MANUAL FOR FURTHER INFORMATION IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEA...

Page 4: ...s The result of excessive creosote buildup is a chimney fire Chimney fires are dangerous Chimney inside temperatures can exceed 2000 F 1100 C This causes much higher than normal temperatures in the ch...

Page 5: ...ties Manure or animal remains Materials containing plastic Materials containing asbestos Construction or demolition debris Materials containing rubber including tires Paper products cardboard plywood...

Page 6: ...e found by trial and error and should be noted for future burns 2 To refuel adjust air control to High position all the way to the left and give the fire time to brighten Open the door slowly this wil...

Page 7: ...ing of the chimney Smoke leaking into the room through appliance and chimney connector joints indicates inadequate draft Ash Removal Caution Ashes are to be removed only when the heater is cold Whenev...

Page 8: ...ts heat value This is why hardwoods are generally preferred Green or wet wood will cause a rapid buildup of creosote If you feel it is necessary to burn wet or unseasoned wood do so only with the air...

Page 9: ...ter installation clearances or within the space required for fuel loading and ash removal Keep the area around the heater clean and free of loose combustibles furniture newspapers etc 8 Establish a ro...

Page 10: ...n 4 Door gasket leakage Replace gasket Check latch Excessive Creosote Buildup See 1 2 3 above Low Heat Output 1 Wood is wet Use dry wood 2 Fire too small Build a larger fire 3 Draft too low Chimney pl...

Page 11: ...fect shall be repaired replaced or refunded at Pacific Energy s option The defective part may be required to be returned to Pacific Energy or an accredited agent transportation prepaid Porcelain is wa...

Page 12: ...top and supports 2 Remove plastic cover 3 Using a 7 16 12mm wrench remove lag bolts that secure hold down brackets to bottom pallet Figure 2 4 Slide the hold down brackets away from the stove 31 3 4...

Page 13: ...nel bracket Panel edge fits over top of the panel bracket Figure 5 5 Insert two screws into the back of the panel but do not tighten 6 Push panel from the front toward the rear so that there is no pla...

Page 14: ...y and Connector Connect to a listed chimney or a chimney suitable for use with solid fuel that is lined and in good condition and meets local building codes The chimney flue size should be the same as...

Page 15: ...the roof support 4 To start installing smoke pipe chimney connector slip crimped edge of the pipe inside the stove collar Use holes provided in collar to secure pipe with three screws 5 Install the re...

Page 16: ...transportation of the mobile home Clearances This heater must be installed with a listed double wall connector and compatible chimney system Clearances to combustible surfaces and materials are shown...

Page 17: ...4 Cut a hole in the ceiling and roof to suit the chimney system and frame in the sides The chimney support is mounted to the framing 5 If the chimney connector exits the mobile home less then 7 feet a...

Page 18: ...diameter non combustible tubing This hole must get its air from a ventilated crawl space or be extended with duct to the outdoors See Figure 12 on page 21 The use of outside combustion air for residen...

Page 19: ...L and H low and high operate blower speed control at desired setting Automatic To operate the blower automatically set the rocker switch on the side of the fan housing to Auto and set the speed contro...

Page 20: ...2m Minimum Minimum 7 2 1m Ceiling Height 48 1219 mm Unit may be harder to start Please provide as much vertical length for the first section of pipe as possible The chimney may incorporate an offset T...

Page 21: ...pace is well ventilated it is not necessary to extend air inlet to outside Ensure that the Masonry chimney meets all National Fire Protection Association and local building codes Have the chimney clea...

Page 22: ...contains 6 full size firebricks as well as 6 various cut size bricks With the heater in the upright position install firebricks as follows Place 4 full size firebricks at the back of the heater first...

Page 23: ...NEODGKIT 12 Baffle Assembly PERP787520 A 13 Brick rail set PERP787516 A 14 Brick rail shield PERP787533 A Replacement Parts NEO 1 2 WHEN ORDERING INCLUDE PART NUMBER WITH DESCRIPTION ITEM DESCRIPTION...

Page 24: ...support please contact your retailer Web site http www pacificenergy net Printed in Canada 2016 Copyright Pacific Energy Fireplace Products LTD Reproduction adaptation or translation without prior wri...

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