34
Opener does NOT operate when wall control is pressed.
•
Replace Wireless Wall Console Batteries, see page 33.
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If applicable, turn Sure-Lock™ OFF with Basic Wall Console, see page 14.
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Check power source
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If power is OK, check connections at powerhead terminals.
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Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door does not move.
•
Ensure coupler set screws have not loosened, see page 9.
Opener works from wall control, but NOT from remote.
•
Check all remotes.
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Replace remote battery, see page 33.
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Program remotes to powerhead, see page 21.
Remote has less than 25 feet operating range or no operation.
•
Relocate remote inside car and /or point remote at garage door.
•
Replace remote battery, see page 33.
•
Eliminate possible competing signals (radio, etc.).
Door starts down, then STOPS and goes back up. OR Safe-T-Beam® System malfunction.
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If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.
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Check if limits are properly set, see pages 18-19. Adjust limits as needed.
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Check if Safe-T- Beam® red LED is flashing. See page 29, Safe-T-Beam® system check.
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Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 29, Safe-T-Beam®
system.
•
Check garage door for binding.
•
Disconnect operator and try to manually close the door.
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If an operational problem exists, and opener will not close, the opener can be forced to close as follows:
Press and hold the wall control button until door is completely closed.
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Check for interference from adjacent Safe-T-Beam® unit, see page 29.
•
Check opener Door Lock and wire connections, see page 11.
•
Contact Overhead Door Corporation at 1-800-929-3667.
TROUBLESHOOTING
8
STOP
Need help or have questions? Call Overhead Door Corporation at
1-800-929-3667 or visit: www.overheaddoor.com
