Warranty Information
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WARRANTY & RETURNS
Warranty
The Ovation Shift is covered against defects in materials and workmanship for 1 year from
the time you receive your order. If after our examination it is determined that the unit failed
to work due to parts, materials or workmanship we will repair or replace it for free. This
warranty does not cover malfunctions due to unusual wear and tear or mistreatment of the
hearing aid, such as physical shock, damage from moisture or sweat, excessive wax build-
up, or tampering with the instrument – all of which void the warranty.
If you require warranty service, please contact customer service at:
[email protected].
If the unit requires repair after 1 year, you may contact us at
[email protected] for further details. Alternatively, you may contact the repair
facility listed below.
Returns
Each Ovation unit comes with a risk-free 60 day free trial. If for any reason you are not
completely satisfied with your Ovation, simply return it and we will issue a full refund – no
questions asked. To initiate a return, call us within 60 days of receiving your order to obtain
a Return Merchandise Authorization (RMA). All returns must include an RMA.
All warranty service and product returns should be directed to:
Ovation Hearing
1409 Fairfield Road S
Suite 101
Minnetonka, MN 55305
