Troubleshooting Tips
(continued)
24
Troubleshooting Tips
Whistling
(“Feedback”)
Your Ovation Shift has a best-in-class feedback
management system. However, when your hand is
near the device, you may hear a whistling noise,
which is called “feedback.” This may be caused by
amplified sound bouncing off your hand back into the
instrument. The noise usually quits when you take your
hand away.
If the whistling doesn’t stop once you’ve moved
your hand away, ensure that the amplifier case is
positioned properly behind the ear, and that the tip is
positioned properly in the ear canal.
Try adjusting the volume. Tap the lower portion of the
rocker switch to decrease volume.
Your Shift may need to be reset. See page 26 for
instructions. Once reset, repeat steps on page 12
(Base model) or page 14 (Plus model) and choose
a lower Amplification Setting. (Example: If you’re
currently on Amplification Setting 3, consider
Amplification Setting 2.)
If the above fails to reduce feedback, contact our
Customer Care team at 1-800-595-8101.
Sound is Distorted,
Unclear, Intermittent
or has Static Noise
Replace the battery.
Make sure the tube and tip are not clogged.
(Refer to page 19.)
Make sure the device is clean and dry. We
recommend nightly use of a drybox to remove
moisture and prevent corrosion.
If you are near an electromagnetic field (e.g. near a
computer screen or fluorescent lights), step away to
see if the static clears.
Your Shift may need to be reset. See page 26 for
instructions. Once reset, repeat steps on page 12
(Base model) or page 14 (Plus model) and choose
a lower Amplification Setting. (Example: If you’re
currently on Amplification Setting 3, consider
Amplification Setting 2.)
Your Shift may have a poor battery contact or may
not be set up properly. Contact the Ovation Hearing
Customer Care team at 1-800-595-8101.
