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Outdoor Lifestyles by Hearth & Home Technologies Inc. • Palazzo Owner’s Manual • 4082-310 Rev. C • 11/15
Symptom
Possible Cause
Corrective Action
Power Screen will not go
up or down
No AC power to appliance
Check that GFCI breaker is operating as intended and is
not tripped. Verify that AC power has been connected
to the appliance. Ensure that both the 3V IPI control
module power supply as well as the 12V screen and LED
power supply are securely plugged into the appliance
junction box.
Obstruction preventing movement.
Check appliance for possible obstructions, including
screw(s) installed through screen, preventing move-
ment.
Faulty Wiring
Check appliance for loose/corroded connections or
shorted wires.
Actuator Failure
Check for 12VDC on pink and grey wires going to actua-
tor. If 12VDC is present, actuator is bad.
Power Supply failure
Check for 12VDC where purple and blue wires connect
to the 12VDC power supply. If no 12VDC is present,
power supply is bad.
Control Panel Failure
Replace Control Panel
LED Lights will not turn
on (Appliance or Control
Panel)
No AC power to appliance
Check that GFCI breaker is operating as intended and is
not tripped. Verify that AC power has been connected
to the appliance. Ensure that both the 3V IPI control
module power supply as well as the 12V screen and LED
power supply are securely plugged into the appliance
junction box.
Faulty Wiring
Check appliance for loose/corroded connections or
shorted wires.
LED Failure
Check for 12VDC on white and tan wires going to LED
harness. If 12VDC is present, LED strip is bad.
Power Supply failure
Check for 12VDC where purple and blue wires connect
to the 12VDC power supply. If no 12VDC is present,
power supply is bad.
Control Panel Failure
Replace Control Panel
Appliance does not turn
on when Control Panel
on/off switch is depressed
No AC power to appliance
Check that GFCI breaker is operating as intended and is
not tripped. Verify that AC power has been connected
to the appliance. Ensure that both the 3V IPI control
module power supply as well as the 12V screen and LED
power supply are securely plugged into the appliance
junction box.
Faulty Wiring
Check appliance for loose/corroded connections or
shorted wires.
Control Panel Failure
Replace Control Panel
Power Screen makes noise
going up & down
Dirt or dust in Power Screen slides
Lubricate Power Screen slides with white lithium grease.
Cycle Power Screen up and down several times.
Control Panel switch LED’s
flashing
Power outage
Turn off main AC power to the appliance for 30-60 sec-
onds, turn power on.
C. Troubleshooting - Screen/LEDs/Control Panel
