14
Outdoor Lifestyles by Hearth & Home Technologies Inc. • Palazzo Owner’s Manual • 4082-310 Rev. C • 11/15
Intellifire™ Ignition System - (continued)
Symptom
Possible Cause
Corrective Action
4. Pilot lights but continues
to spark, and burner will
not ignite. (If the pilot
continues to spark after
the pilot flame has been lit,
flame rectification has not
occurred.)
A. A shorted or loose connection
in flame sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
connections are not grounding out to metal chassis, pilot burner,
pilot enclosure or screen if present, or any other metal object.
B. Poor flame rectification or
contaminated flame sensing
rod.
Verify correct pilot orifice is installed and gas inlet is set to
pressure specifications. Check pilot for soot. Clean if necessary.
C. Module is not grounded.
Verify module is securely grounded to metal chassis of appliance.
Verify that wire harness is firmly connected to the module.
D. Damaged pilot assembly or
contaminated flame sensing
rod.
Verify that ceramic insulator around the flame sensing rod is not
cracked, damaged, or loose. Verify connection from flame sensing
rod to white sensor wire. Polish flame sensing rod with fine steel
wool to remove any contaminants that may have accumulated on
flame sensing rod. Verify continuity with a multimeter with ohms
set at lowest range. Replace pilot if any damage is detected.
E. Module.
Turn wall control to OFF position. Remove ignitor wire “I” from
module. Turn wall control to ON position. If there is no spark at
“I” terminal module must be replaced. If there is a spark at “I”
terminal, module is fine.
