Dear Customer,
Congratulations on your purchase. Within these assembly instructions and
accompanying drawings we describe how to assemble your log cabin, step
by step.
You purchased a durable wood product that you will enjoy for years to come.
For best results we bring the following points to your attention.
- The pallet contents should be checked within 14 days of receipt and prior
to assembly.
- Outdoor Life Group Nederland B.V. cannot be held responsible for any
additional costs due to negligent or insufficient check prior to assembly.
- Unpack the wood two days prior to assembly so it can adjust to the areas
humidity level.
- Take off the foil and place the planks and beams apart from each other in a
place where they are not exposed to sun and rain.
- Check against the included packing list to ensure that all parts are present.
- It is important to restack the log cabin parts if assembly is not or cannot be
carried out immediately and to cover it with the foil that served as protection
for the pallet so that they are not exposed to sun and rain.
- Do not store the package in a heated room
In case of home deliveries
The log cabin is delivered on a pallet packed in foil. The delivery address must
be accessible for lorries with a permissible total weight of 38 tonnes.
Receipt of goods:
Before you sign the delivery manifest of the carrier, you should check the
following:
1.
Do the details on the delivery manifest correspond with your order?
2.
Is the log cabin delivered on a pallet packed in foil?
3.
Is any damage visible on the outside?
Important:
If any of the above checks are not satisfactory, this should be marked on the
manifest and endorsed by the carrier before you sign for the delivery.
Claims
We take great care in production and packaging in order to deliver a quality
product. It can, however, happen that the delivered goods are not satisfactory.
If any parts are missing or are damaged in such a way so as they cannot be
used, this should be reported in writing or by e-mail or fax to our customer
service desk within 14 days.
After Sales
Should you have a complaint, there is an “After Sales form” included in the
package. Read the instructions on this form carefully and fill it in with the
following information:
- Order number: this is the number under which the order is registered and
processed by us. You can find this number on the sticker on the package
and on the delivery manifest.
- Production number: this is a number used for the series productions; it starts
with the two letters CN or PN. You will find the number on the sticker of the
package and/or stamped on the assembly instruction booklet.
- Your name, address and telephone number
- The article number(s) of the part(s) concerned with a report of the complaint.
You can fax this completed complaints form together with the delivery note
to the fax number below:
Outdoor Life Group Nederland B.V.
Customer service desk
Lage Akkerweg 13
5711 DD Someren
Netherlands
Fax: (+31) (0)493-441510
Email: [email protected]
Of course you can also contact your dealer.
We will process your complaint carefully and send replacement parts as
soon as possible. Complaints concerning materials that have been painted
cannot be accepted.
Assembly
- Follow the assembly instructions / drawings carefully.
- It is important to have a foundation for the cabin.
You can choose between
• A foundation with ring joists
• Concrete tiles
• A concrete foundation beam or a concrete floor
- The junction between foundation and log cabin can be sealed with silicone.
- Provide sufficient ventilation in your log cabin.
Useful tips
- Ensure that the base on which the log cabin is placed is firm and level.
- Ensure that the foundation and floor joists are placed several centimetres
above ground level.
- Make sure the log cabin is anchored to the base or foundation.
- Remember to insure your log cabin.
- Provide sufficient ventilation in your log cabin.
- Lubricate the lock once a year with graphite powder.
- Use soap to clean the acrylic glass. Never use an abrasive.
- The plastic foil can be used as a damp proof separating layer between
foundation and the log cabin.
- During unpacking of the pallet, you must separate the joists and wall
logs prior to lifting them up in order to prevent damage to the tongue and
groove.
Maintenance
- Prior to the assembly of the log cabin, you have to treat the tongue and
groove of the wall parts as well as the floor and roofing parts with a moisture
resistant stain. You can use the same stain for protection of the wood of
the entire log cabin after assembly. Repeating this treatment regularly will
significantly prolong the life of your log cabin.
- Depending on the local conditions, it is best you treat the inside of the log
cabin and the door at least every three years with a moisture resistant stain
that is suitable for indoor and outdoor use. For more information contact
your supplier.
Wood is a natural living product. This means that every piece of wood has a
different structure and pattern. It is quite normal that deviations can appear in
wood; this gives wood its natural charm.
Tolerable deviations:
- Knots grown into the wood
- Knots falling out with a maximum diameter of 4 cm
- Shavings, tree bark on the backside of roof and floor joists, provided that the
visible side can be assembled.
- Discolorations (these do not affect the life span)
- Cracks that do not affect the construction
- Resin pouches
- Warping and twisting, provided it does not affect the assembly
- Finger joints in sidewalls as well as doors and windows.
Guarantee
5 year guarantee, excluding hinges and locks.
Not covered by the guarantee are defects resulting from:
- A faulty foundation
- A foundation that is not level
- Non-observance of the assembly instructions
- Insufficient maintenance and use of a non-moisture resistant paint
- Faulty, not competently laid or insufficient roofing material
- Joining wall logs, window and door frames by screws or nails
- Damage as a result of not competently built up or altered installation
- The absence of and/or faulty attached roof anchoring (this is always part
of the delivery)
- Natural disasters or other forceful influences
- Wind speeds over force 7 on the Beaufort scale.
Note
- Windows and doors are not offered as standard with real glass. If this does
happen, and any glass damage occurs, this cannot be claimed based on
the delivery.
- Your log cabin has to be properly anchored against stormy weather
conditions
- Insurance of your log cabin is, as a rule, not included in a standard house
or household policy. If desired you can insure your cabin against damages
from outside, including vandalism and stormy weather. Contact your insu-
rance agent about the possibilities.
- Assembly instructions are included for any additional delivered accessories
such as porch, flower box, shutters, and additions.
Important! Possible causes of any occurring problems.
A. Crack forming in the walls:
Wood is alive and adjusts to changing weather conditions. In some areas
this situation occurs to an extreme. In extremely dry weather it can occur that
a crack appears between some of the wall logs. If this situation arises you
have to act as follows:
Step 1:
Remove the uppermost part of the doorframe on the inside of the door
in order to check if the beam underneath is still leaning on the doorframe.
If this is the case, follow steps 2 through 5. If this is not the case, contact
Outdoor Life Group Nederland B.V. or your dealer.
Step 2:
In order to remove a crack, unscrew the cover of the doorframe on
the inside and remove the door and the frame.
Step 3:
Using a saw increase the door opening at the top by ….cm (depen-
ding on the size of the crack, but at most 1 cm).
Step 4:
If the crack is still present, softly tap with a hammer on the roof above
the corner joint (use a rubber hammer) until the wall beams are back in their
original positions.
Step 5:
Replace door and windows.
B. Roof boards bulging:
Each roof board has to be attached with two nails per joint (side walls and roof
beams). If only one nail is used per joint, the roof board will move obliquely
and upwards.
C. Damage of tongue and groove
It is possible that the tongue and grooves are partially damaged during trans-
portation. As long as the protection between tongue and groove is guaranteed
during assembly, it does not portray a reason to claim. Slight damage to the
tongue and groove does not affect the stability of your cabin.
You will find more information concerning log cabins and other wood
products on our webpage. (www.outdoorlifeproducts.com)
www.outdoorlifeproducts.com
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GB
PE
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General information about assembly of log cabins
© Outdoor Life Group Nederland B.V. - v081216
