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Troubleshooting Guide
SYMPTOM
CAUSE
SOLUTION
Cabinet Temp is inaccurate
Faulty HTL (High Temp Safety Limit Shut-off)
Call OLPI for replacement. Reference how to access/ replace HTL
Faulty controller
Call OLPI for replacement. Reference how to access/replace
controller instructions
Appliance takes excessive
amount of time to heat
Climate
Temps below 65°F (18°C) may extend heating time
Appliance plugged into an extension cord
Plug appliance directly into power source. Maximum length ext.
cord 25ft, min. gauge 12/3
Door not closed properly
Close door and adjust latch so door seals completely
Waterbowl/ Drip deflector not properly
located
Locate waterbowl/drip deflector properly on supports See assem-
bly steps for proper installation
Faulty controller
Call OLPI for replacement. Reference how to access/replace
controller instructions
Gap between the door and
smoker
Door alignment
Adjust door hinges
Damaged door seal
Call OLPI for replacement door kit
Grease leaking from smoker
Door not closed properly
Close door and adjust latch so door seals completely around
appliance
Appliance not level
Move appliance to level surface and adjust height
Water pan not in proper location
Align water pan so grease from door goes into water pan
Grease tray is full
Empty grease tray and reinstall under smoker
Drain holes are clogged inside smoker
Clean drain holes in smoker bottom
No smoke
No wood chips
Add wood chips. (See adding wood chips guide)
Smoke element not staying on long enough
to heat chips due to climate
Open both the back vent and the lower vent fully. Push the fast
smoke button to engage the smoke elment
Damaged smoke tray
Call OLPI for replacement.
Controller will not adjust time
Faulty controller
Call OLPI for replacement. Reference how to access/replace
controller instructions
Controller will not adjust time
Faulty controller
Call OLPI for replacement. Reference how to access/replace
controller instructions
Error Code: Err
Thermostat probe is damaged/short circuited Call OLPI for replacement
Meat probe is damaged/short circuited
Call OLPI for replacement. Reference how to access/replace meat
probe instructions
Faulty controller
Call OLPI for replacement. Reference how to access/replace
controller instructions
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