Step 3:
Open the
RemoteCare app &
allow all permissions
RemoteCare will request
permissions in order to work
properly.
Your information is
strictly confidential and Oticon
does not record, track or store
your personal information.
Apple will request access to:
• Bluetooth
• Camera
• Microphone
Android will request access to:
• Location
• Pictures and video
• Audio
Note: Setting your device to accept
automatic updates will ensure you
have access to the latest software
and features.
Apple
Android
Step 4:
Create an
account
Create an account so your hearing
care provider can connect to you
and your hearing aids remotely.
The app will connect you to a
web page to set up your account
and password.
Tip:
Share your
email address with your hearing
care professional, as they will
need this to connect to your
appointment.
If you need assistance pairing your Oticon hearing aids, downloading
the RemoteCare app, or creating a RemoteCare account, please call
the Oticon Patient Support Hotline at: 855.400.9766
Your first RemoteCare appointment
Before the appointment:
•
Ensure your phone or tablet is at least 50% charged, plugged in and
Bluetooth is ON.
•
Ensure your hearing aids have new batteries (or 100% charge if you use
rechargeable hearing aids).
•
For the best connection, close any apps you are running on your phone
or tablet.
These 4 steps will guide you through a virtual appointment with your
audiologist. Please contact your audiologist to schedule a RemoteCare
appointment.
RemoteCare Quick Guide
for Patients (cont'd)
Step 1:
Sign in to the Oticon RemoteCare app
Open the RemoteCare app and click on “Sign In”. Enter the email address
and password you used to create your RemoteCare account.
85
84
