Step 1:
Getting started
Open NOAH/Genie 2 and select the patient’s most recent session.
1. Click the RemoteCare box in lower left corner of screen.
2. Enter your RemoteCare credentials and click “SIGN IN”
3. Enter patient email address and click “CONTINUE”
4. Once the patient is in the virtual waiting room, click ‘START A VISIT’
when you are ready.
Note:
It is only possible to start a session when the patient is already present/
has started an appointment.
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Step 2:
Conduct the session
1. Click ‘CONNECT’ to detect and connect to the patient’s hearing
aid(s). The status indicators turn green when the hearing aid(s)
are connected. Please note the connection process may take up to
several minutes. If you get a communication error, go to the ‘FAMILY’
or ‘SELECTION’ screen and connect the hearing aid(s). Once
connected, proceed to ‘FITTING’.
The connection status of the hearing aids is indicated in two places:
a. Connection Bar
b. Oticon RemoteCare Communicator
2. Program the patient’s hearing aids as you would do normally,
if needed.
3. Click ‘UPLOAD’ to upload the new settings to the hearing aids.
Note
:
the upload button has moved to the lower right corner of the
RemoteCare Communicator box.
4. Once all desired changes have been made, click ‘DISCONNECT’. The
hearing aids will be disconnected from Genie 2 and will restart.
Note:
you can also disconnect the hearing aids from the
‘END FITTING’ screen.
5. Go to the ‘END FITTING’ screen and click ‘SAVE AND EXIT’ to save and
end the session with the patient.
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