OSS OSS-PCIE-4UV-5-1, User Manual

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One Stop Systems
OSS-PCIe4-4UV-5 78
12.5 1 Windows Error Codes
If you are having a problem with one of your devices, and the Device status box shows a Windows Error Code, refer to the following list of error
codes for guidance. These Windows error codes would help in troubleshooting and isolating the problem.
Error Code Description/Action
10
This code indicates that there is a problem with the 3
rd
Party PCIe Card driver. If necessary, contact the card’s manufacturer for
updated software drivers. If all else fails, contact One Stop Systems Technical Support for further assistance.
28
The driver for the PCIe card is not installed on your system. Reinstall the card driver following the manufacturer’s instructions. If that
fails to fix the problem, call the card manufacturer for new drivers.
1
The PCIe host card or expansion chassis are not working correctly. Reinstall the PCIe host card into the computer’s slot and recheck
all cable connections. If the error code remains, try another PCIe slot. If the error persists, call One Stop Systems Technical Support.
12
On the Bridge: If you receive error code 12 on the first PCI to PCI Bridge, call One Stop Systems Technical Support.
On the Card : This usually means the memory, I/O, or prefetch is more than has been allocated. Call One Stop Systems Technical
Support
When your PCIe device or card is showing up with error, we highly recommend that you contact the vendor or manufacturer of the PCIe card
for technical assistances.
Any PCI or PCI Express expansion scheme requires the cooperation of the computer system’s BIOS in order to operate properly, regardless of
the platform (PC/Laptop/Server) or operating system (MS Windows/MAC OS/LINUX etc.)
The BIOS hosts the first and the most fundamental code (firmware) that a computer executes upon boot-up. It is then that each PCI/PCIe add-in
card (be it located on the host system or on One Stop Systems expansions chassis) is allocated Input/output memory space for proper
operation.
By installing multiple add-in cards in one chassis or chaining multiple One Stop Systems chasses, we are requesting more and more resources
from the BIOS and thus must make sure we pre-allocate them sufficiently.
It is therefore imperative that our computing platform allocates at least 32KB of I/O memory space to allow multiple add in cards to operate
properly. This setting may be editable or preset by your BIOS (or computer) vendor. If you are having this problem it is recommended that you
first update your system to the latest firmware provided by your vendor. Instruction on how to do that (as well as making a backup of your
current BIOS firmware) should be provided by your computer vendor on their web site. In case this property is editable, you computer vendor
should also be able to tell you how to select at least 32KB using their BIOS interface.