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One Stop Systems
OSS-CPCIe3-3U-10GbE-x4-QUAD 14
9
Troubleshooting
9.1
Device is not detected or recognized
1.
Shutdown the system
2.
Disconnect the SFP module and cables
3.
Disconnect the power from the unit
4.
Remove the OSS-529 module from the unit
5.
Check the slot inside the unit for damaged pins
6.
Re-insert the OSS-529 module
7.
Secure the OSS-520 module
8.
Reconnect the SFP module and cables
9.
Turn ON the unit
9.2
Device is recognized but the front LED indicator is not coming ON
1.
Re-seat the SFP module and cables
2.
Make sure you are using a compatible SFP modules and cables. Go to Chapter 5 section 1 (Supported SFP modules)
3.
Replace or swap the SFP module and cables
4.
Re-install the driver for the Intel82599
5.
Replace the OSS-520 card with a known good card
9.3
Intel82599 devices are showing UP with a Yellow Exclamation mark
1.
Install or re-install the Intel82599 driver
2.
Reboot the system after installing the driver
3.
Re-install OS
4.
Install Operating System updates.
9.4
Broken OSS-529 board
1.
If you received a brand new DOA (Dead on Arrival) board, please contact OSS to RMA board and request for a replacement.
2.
If you have an out of warranty board, please contact OSS Sales team and buy a new replacement board.
Standard warranty is 1 year, unless you have an SLA or extended warranty coverage.
3.
If you purchased a second-hand / used board and it is broken, please contact OSS Sales team to buy a replacement.
Note: Purchasing a second-hand / used product is not covered under warranty.