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14
Customer Support
If you have any problems setting up or using this product you will find useful tips
and information in the Troubleshooting section of this user guide as well as
“Frequently Asked Questions” on our website www.oricom.com.au.
If you have further questions about using the product after reviewing the
resources above or would like to purchase replacement parts or accessories
please call our Customer Support Team. Our dedicated local support team are
more likely to be able to help you than the retailer where you made your
purchase.
Important
Please retain your purchase receipt and attach to the back page of your user
guide as you will need to produce this if warranty service is required. Take a few
moments to register your product online: www.oricom.com.au
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
Please call or email our Customer Support Team, contact details follow.
A Customer Support Team member will verify after troubleshooting with
you if your product qualifies under warranty. If so, they will give you a
Product Return Authorisation number.
We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member advises that your product
does not qualify for return, this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must include all
of the following:
A completed Return Authorisation form
A copy of your Proof of Purchase (please keep your original copy)
The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia