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Express Warranty (Australia)
Oricom branded product in which they are installed, whichever is longer.
During the Express Warranty Period, Oricom will where possible repair
and if not replace the faulty productor part thereof. All component parts
removed under this Express Warranty become the property of Oricom.
In the unlikely event that your Oricom product has a recurring failure,
Oricom may always, subject to the Competition and Consumer Act 2010,
at its discretion, elect to provide you with a replacement product of its
choosing that is at least equivalent to your product in performance. No
change to the conditions of this Express Warranty is valid unless it is
made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with a:
1. failure by you to adhere to the warnings and follow the
instructions set out in this user guide for the proper installation
and use of the product;
2. wilful misconduct or deliberate misuse by you of the product;
3. any external cause beyond our control, including but not limited
to power failure, lightning or over voltage; or
4. modification to the product or services carried out on the
product by anyone other than Oricom or Oricom’s authorised
service provider.
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
•
Please call or email our Customer Support Team, 02 4574 8888 or
•
A Customer Support Team member will verify after troubleshooting
with you if your product qualifies under warranty. If so, they will give
you a Product Return Authorisation number.
•
We will then email or fax a Return Authorisation form and a Repair
Notice (if necessary), together with instructions on how to return the
goods for warranty service.
