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Domestic Warranty Terms and Conditions
Orbit warrants
ORBIT X304 Smith Functional Trainer
free from defects in material and workmanship under
normal use at home. Any use in commercial, institutional or rental will void this warranty. Warranty period
begins from date of purchase. Only the person on original purchase invoice and/or warranty card is covered. It
is non-transferrable.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and can ask for compensation for any drop in value
of goods or service. You are also entitled to have the goods repaired or replaced if the failure does not
amount to a major failure. Please discuss with Orbit Service department or refer to ACL for details of
consumer guarantees.
Warranty Registration and Claim Procedures
Warranty commitments are valid only with a completed warranty card that is returned within 15 days from
date of purchase or registered online with Orbit Fitness that includes the product serial number (where
applicable) and details of purchase as in attached sheet. Proof of purchase in the form of tax invoice from an
Orbit store, Orbit Online, Orbit authorised dealer or distributor will be required when raising a warranty claim.
To lodge a warranty claim, have your purchase details handy and contact Orbit Service department during
business hours at
28 Fellowship Road, Gnangara, WA 6077
in person or via post, by telephone
0061-8-62413026 or by e-mail [email protected]
within the warranty period. Customer may be
requested to return defective or damaged product to Orbit service department or to the Orbit store that the
product was purchased from. Whereas a product is too big or heavy for customer to handle, an on-site service
call can usually be organized. However, this may incur a call-out fee when the claim is lodged outside the
labour cost warranty period. Orbit reserves the right to charge customer labour, parts and call-out fee if it
establishes that a warranty claim is not valid. Please refer to “items not covered”.
What is covered
Metal structure frame: 2 years limited warranty (excl rust and paint)
Mechanical parts: 1 year limited warranty (incl bearing, bushing)
Wear and tear parts: 1 year on pulley and steel cable
6 months on foam, upholstery, handle straps etc.
Labour cost 1 year limited warranty
Items Not Covered
This warranty does not apply to any failure of the product, or any parts of the product, due to alterations,
modifications, misuse, abuse, negligence, accident, incorrect assembly or improper maintenance. Faults as
result of installation by Orbit staff must be reported within 7 days, as do concerns, questions aroused during or
after installation by customer. Failure to follow warning in the owners manual, or warning stickers placed on
