Using Out-of-Box Templates
4-1
4
Using Out-of-Box Templates
This chapter provides details on the out-of-box ticket templates shipped with the HP
Service Manager Connector based on the out-of-box Service Manager
IncidentManagement WSDL. The ticket templates specify the mappings between
Enterprise Manager alert attributes and HP Service Manager ticket attributes.
4.1 Out-of-Box HP Service Manager Templates
Table 4–1
lists the out-of-box templates. Changes to the Service Manager
IncidentManagement WSDL may require these templates to be modified to reflect the
changes.
4.2 Reading and Mapping Ticket Templates
This section describes the mappings that exist for each of the ticket templates
described above. The ticket templates are XLS files that transform the Enterprise
Manager Event data into a Service Manager Incident.
The mappings are dependent on the HP Service Manager 7 Web Service out-of-box
IncidentReport.WSDL. The information in
Table 4–2
and
Table 4–3
applies to the
default template of the type Auto Close. However, the templates are very similar
except for minor settings for the priority of the incident to be raised, and the inclusion
or exclusion of the auto-close feature. This feature performs an update that auto closes
the incident based on the alert Clear status.
Table 4–1 Out-of-Box HP Service Manager Templates
Template Group
Template XSL Group
Description
Default
This template group creates a new
Service Manager incident report
with defaults. It does not auto close
the Service Manager Incident when
an Enterprise Manager Alert clears.
Service_Manager_
Default_Incident.xsl
Creates, updates, and reopens the
Service Manager Incident.
Auto Close
This template group creates a new
Service Manager incident report
with defaults, and performs an
Incident auto close when the
Enterprise Manager Alert clears.
Service_Manager_
Default_Incident_
AutoClose.xsl
Creates, updates, reopens, and
closes the ServiceCenter Incident.
