Working with Ticket Templates
Configuring the Connector
3-3
Figure 3–1 Configure Management Connector Ticket Templates Page
3.1.2 Viewing Template Code
Click a template name to view the code for the template.
The ticket templates are in XSLT format. A basic knowledge of XSLT is required to
understand the code.
3.1.3 Removing Templates
To remove a template, perform the following steps:
1.
Select the template and click
Remove.
2.
At the prompt, confirm the removal.
3.
Before you exit the page, click
OK
for the deletion to occur.
Although the ticket template is removed from the Enterprise Manager repository,
it is still available in OMS in the Connector home directory. You can re-register the
ticket template later if required.
Important:
If the template you delete has a notification rule
associated with it, the notification fails.
Note:
Unless you click
OK
before you exit, the template is not
deleted. Next time you go to the Ticket Template page, the templates
reappear.
