Configuring the Connector
Configuring the Connector
3-5
Figure 3–2 Configure Management Connector General Page
4.
Configure the connection settings:
■
Web Service End Points
Specify the appropriate server or IP address of the server hosting the Service
Manager 7 Web services. Provide the server address in the format ...
http://<server name or IP address>: 13080/
... where 13080 is the default installation port. This may vary with your
installation.
These end points to
CreateTroubleTicket,
UpdateTroubleTicket,
and
GetTroubleTicket
Web services are exposed by HP Service Manager
Help Desk. The
CreateTroubleTicket
and
UpdateTroubleTicket
operations are used during manual and automated ticketing.
The
GetTroubleTicket
operation is only used on this window by testing
the Ticket Number retrieval process. For more information about testing the
ticket retrieval process, see
Section 3.4, "Testing the Connector"
.
■
Service Manager Username
Specify the user name for HTTP basic authentication supported by the HP
Service Manager web services. This user name must have the appropriate
privileges/roles in the Service Manager to create, update, and query tickets in
the HP Service Manager. All incident tickets created through the connector are
generated with this user account.
■
Service Manager Password
Specify the password associated with the supplied HP Service Manager user.
■
Ticket Number
Specify this to verify the Web service end point information. See
Section 3.4,
"Testing the Connector"
for more information.
5.
(Optional) Configure the web console settings.
