Configuring the Connector
3-4
Connector Installation and Configuration Guide
3.1.4 Replacing Templates
To replace an existing ticket template, do the following in the sequence indicated:
1.
Delete the ticket template.
2.
Register the new template using
emctl
.
3.1.5 Adding New Templates
To add templates, you should define new templates and register them using
emctl
.
3.1.6 Avoiding Notification Failures
Notification is blocked for processing if the notification device is down because of
problems. For instance, notification is blocked if the Service Manager server is down,
the Service Manager configuration on Enterprise Manager is incorrect, or the ticket is
removed in Service Manager.
The ticketing connector attempts to contact the service desk several times in a
predefined interval. After that, it skips the current ticketing notification.
3.2 Configuring the Connector
To configure the connector:
1.
As Super Administrator, from Enterprise Manager Grid Control, click
Setup.
The Overview of Setup page appears.
2.
Click
Management Connectors
in the left pane.
The Management Connectors page appears. The row for the ticketing connector
should appear in this page as shown in
Figure 2–1
.
3.
Click the
Configure
icon for the connector that you just registered.
The General tab of the Configure Management Connector page appears
(
Figure 3–2
).
See Also:
Section 4.3, "Customizing Ticket Templates"
