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HELP! SOMETHING HAS GONE WRONG
PROBLEM
SOLUTION
It’s not working!
Check that the machine is plugged in to the wall and the power
point is on. Check the overload switch on the base of the
blender has not tripped, if so ensure the blender is unplugged
from power and press the button back in.
My blender has stopped
and is making a
beeping noise?
The preset cycle (timer function) has completed its cycle, if you
require further blend time, you may select an additional timer
cycle or select another setting. Please note that the machine
will not run again until another setting is selected.
My blender stopped
working half way through
blending...
Your blender may have overheated, when blending thick
contents (dates, making nut butter) the machine must be used
on the highest setting FAST. Allow the machine to cool for
30-45 minutes before turning back on, please also check the
overload switch on the base has not activated.
The jug contents are
stuck to the side and not
blending!
Switch off the blender, remove the lid plug and insert the
tamper tool supplied with your blender. Move the tamper at an
angle to push the food down off the jug sides. Adding more
liquid can also assist with a better blend. You can also use the
tamper while you are blending to push the contents into the
blades and blend more effectively.
During blending, the
contents do not appear to
be moving!
The jug may be over-loaded or may have trapped an air
bubble. You can carefully remove the lid plug (insert) and use
the tamper tool. If the food still does not circulate, try adding
more liquid or reducing the quantity in the jug.
Why is my Jug cloudy
or stained? How can I
clean it?
The minerals from fruits, produce, and leafy greens can cause a
film on your jug. We recommend following the Jug Deep Clean
instructions on page 13
PROBLEM
SOLUTION
My blender is emitting a
strong electrical smell.
For the first few uses there is always a slight burning smell with
all high speed blenders, this is from the lubricants used in the
manufacturing process, this wears off after a few uses and the
lubricants wear off (20-50 cycles). Over the next 1-3 months
the electrical ozone (strong smell) will subside, this is from the
windings on the motor curing.
That smell has come
back again!
When the blender is under high load (thick/very thick contents)
or used for a long period (making soups) the smell may return.
This is due to heat saturation of the motor but will also reduce
over time. This is typical with all high speed blenders and
nothing to be concerned about.
My blade assembly has
surface tarnishing, has
an orange patch or gone
dull, I thought it was
Stainless Steel?
Your blade assembly is definitely Stainless Steel (Grade 304 to
be exact). Stainless Steel is actually the name of the Alloy the
material is made of, it merely resists tarnishing, corrosion and
rust. Despite its name it is not fully stain-proof. A surface build-
up can occur with stainless steel and often you can soak the
blades for 24 hours by pouring undiluted (neat) white vinegar
into the jug, just covering the blade assembly and then follow
normal jug cleaning process on page 11 before you resume
using it.
What is the bearing in the
jug made of?
It is made of Chrome-Steel. It can not be made from Stainless
Steel as it is not strong enough when made as thin as required.
Chrome-Steel resists rusting however, to ensure it does not
rust please make sure the bearing is kept dry at all times.
I left something I shouldn’t
have in the blender and
damaged the blade
assembly.
The blade assemblies are fully replaceable in the jugs, you can
order one from Froothie and replace it yourself without having
to buy a whole new jug.
HELP, SOMETHING HAS GONE WRONG!
(CONTINUED)
