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CONTENTS
WARRANTY TERMS & CONDITIONS
(INTERNATIONAL)
CONTACTING US
Please contact the distributor located in the Country where you made your original purchase for
all Support, Servicing and Warranty.
Effective as of 1st January 2014
This warranty as outlined below solely covers distributors. Please contact your distributor for full product warranty.
1.
Optimum® warrants this appliance to be free from defects in materials and workmanship and to perform
satisfactorily in household use for a period of 2 years and in commercial use for a period of 12 months from
the date of purchase when used in accordance with the accompanying instruction book.
2.
Any warranties exceeding this standard period are offered as extended terms by the selling distributor and
claimable only though that provider.
3.
Defects that occur within this manufacturers’ warranty period, under normal use and care will be repaired or
replaced at our discretion only if the selling distributor is unable to do so. This is done solely at our option
with no charge for parts. This warranty does not extend to accessories included or purchased separately.
Replacements can be offered for major faults as determined by your distributor and at their own discretion.
4.
The blade assembly and drive socket will only deteriorate through abuse and misuse are therefore are not
covered by this warranty for more than 30 days after purchase date.
5.
In the event that the goods requiring repair are under warranty, and this distributor is unable to provide the
repairs the customer is responsible for the cost of the return of the product to Optimum® (or their approved
service provider) and also the cost of return to the customer.
6.
Whilst in transit the goods are at the owner’s risk and any further damage during this transportation is not
covered under warranty.
7.
Customers should ensure that the product being returned is properly packaged so as to ensure that no
damage occurs to the product during transit. To be able to process the warranty claim ensure you have
included an explanation of any problem, Optimum® will not fault-find and will only repair described faults as
covered under warranty.
8.
This full warranty is void if this appliance has been subjected to abuse, negligence, accident, alteration, failure
to follow operating instructions, or the product has been exposed to abnormal or extreme conditions.
9.
Cosmetic changes that do not affect performance, such as discolouration of parts of the product in the hands
of the user or the effects of the use of abrasive cleaners will not be warranted or considered defects. The
cleaning or removal of food products along with any damage caused by allowing them to build up is not
covered by this full warranty.
10.
This warranty does not cover normal wear and tear of the product or parts.
11.
This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or
operation, lack of reasonable care, unauthorised medication, loss of parts, tampering or attempted repair by a
person not authorized by Optimum®.
12.
The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse,
abuse, fire, liquid spillage, maladjustment of customer controls, use on an incorrect voltage, power surges
and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by
any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or
entry by any insect, vermin or foreign object in the product.
13.
Warranty does not cover damage done to any product by using the machine with an alternate power source
(solar, inverter, generator, etc.) and the use of these devices to power your appliance is not recommended.
14.
You must keep your purchase docket/receipt as proof of purchase and as proof of the date on which
the purchase was made. The purchase docket or receipt must be presented when making a claim under
this warranty.
15.
In the event the receipt of purchase is not presented, then this warranty is invalid. Consumer Law allows us to
request reasonable proof of purchase to service a warranty claim.
16.
This warranty does not imply, intend to or detract any consumer rights listed in and able to be enforced
from Regulated Consumer Law, any condition which is found to be in breach of the consumer law, the single
condition shall be void only and all other conditions remain in place.
