33
Properties
possible cause
Solution
The green feedback LED does not light up
after a hand hygiene event.
The dispensed quantity is insufficient.
Activate the lever to dispense more fluid.
Calibration is not completed/unit is not
active.
Remove the SmartNose from the dispenser.
Wait until the red battery LED and the
green feedback LED flash. Reinstall the
SmartNose.
Battery is empty.
Insert new battery.
When inserting a container, the orange
feedback LED does not light up.
Container was not recognised.
Remove the container and reinsert it.
SmartNose (outlet cover) is open.
Close the SmartNose (outlet cover).
Unit is defective.
Call customer service.
When removing the container, the red
feedback LED does not light up.
SmartNose (outlet cover) is open.
Close the SmartNose (outlet cover).
Unit is defective.
Call customer service.
The battery LED lights up red after each
dispenser actuation.
The battery capacity is low.
Insert new battery.
The battery has not been inserted correctly. Insert the battery according to the instruc-
tions. Ensure correct polarity.
The battery is unsuitable for the unit.
Only use original spare parts.
Usage data is not visible.
Please note that depending on the dis-
penser configuration, this must be pressed
a few times before the transfer of the user
data starts.
It can take up to 30 minutes until the data
of a completed transfer is visible in the
application.
The wifi is not available.
Check the WLAN connection.
Incorrect configuration of the WLAN or
SmartNose.
Check configurations and correct if
necessary.
The SmartNose cannot reach the message
collector.
Message Collector is not running.
Start Message Collector
The dispenser‘s server configuration is
faulty.
Configure SmartNose.
Message Collector has no connection to
the Internet.
Establish an Internet connection.
Message Collector proxy settings not
adjusted.
Adjust proxy settings.
A previous attempt to send has failed. The
unit assumes that there is a faulty configu-
ration or a network problem.
The SmartNose goes into a waiting phase
(default: 8h). Only after this phase can
a new transmission attempt start. To
start an earlier transmission, remove the
SmartNose from the dispenser, wait until
the red battery LED and the green feedback
LED flash. Then reinsert the SmartNose into
the dispenser.
