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Opera Care
Solo Bed Installation Guide and Technical Specification | Version 1
11.2.2
Opera requires any customer requesting service under the warranty
to comply with directions from Opera staff in relation to troubleshooting
any issue and facilitating any repair or replacment under these Warranty
Terms and Conditions.
11.2.3
The customer is responsible for inspecting all goods recieved from
Opera upon arrival. In instances where goods have been damaged in
transit, the customer must report this to Opera within 3 working days of
receipt of the product. Failure to report physical damage on arrival within
three working days of receipt may result in denial of warranty for physical
damage.
11.2.4
Opera reserves the right to replace the product or relevant part with
the same or equivalent product or part, rather than repair it. Where a
replacement is provided, Opera will determine, in its discretion, the closest
product within the current range of products offered by Opera with which
to replace the faulty or damaged product. The replacement product may
differ with the replaced product in size and specifications, at the
reasonable election of Opera. Opera may replace parts with refurbished
parts. Replacement of the product or a part under the warranty does not
extend or restart the warranty period.
11.2.5
If Opera is unable to repair or replace the product, the customer will
be provided with credit for Opera products or may be refunded the price of
the product (at Operas election). This credit or refund will be for the amount
of the purchase price of the product, excluding the associated delivery
cost.
11.2.6
In the event that a replacement, refund, or store credit is provided as
per section 11.2.5, the faulty item will become the property of Opera.
11.2.7
Opera may seek reimbursement of any costs incurred by you where
the product is found to be in good working order.
11.
Warranty Terms and Conditions